Kellyville飯店

游泳池很好，令人耳目一新。床很好，但酒店整体有点热，因为空调很弱。升级了，非常好！如果您提前预订，免费停车和自助早餐 24 美元！

25 December 11:50pm I arrived at Hills Lodge after my husband had booked me in online. I requested an upgrade for my room which I mentioned I was willing and able to pay for but was informed I was in the last room available for the night a queen standard. This was a 15+ minutes conversation which matters because I had informed the front desk team I had just been discharged for severely swollen legs and high blood pressure needed to rest immediately. A lovely porter assisted me with my bags and acknowledged my interaction with front desk had been challenging and difficult to understand. When we arrived at the room the bed was not made the sheets were sloppy tucked under the pillows and the sheets werehanging out of the sides and there was a big dip in the middle like someone had been sitting there , I was SHOCKED I told the porter who tried to convince me the bed was made and it had just been made in a rush. I refused to settle in as I could tell it was an unmade bed , I then saw a bin with RUBBISH in it, 2 Pepsi cans, KFC packets and showed him, he checked the bathroom and saw towels on the rack and open soap at the sink. He apologised and told me he’d call reception to organise another room. He tried to convince me this was unusual for the hotel. I was still aghast as the cost did not correlate with this tardiness. The front desk then organised another room for me down the hall “an upgrade” they said. It was a suite with a separate lounge - however to my surprise I had been told there was no more rooms available when I checked in 30mins before and there’s no way they would have prepared a room in 20mins. The room was presentable but the curtain had a big red stain on it (forgot to take a picture) and the carpet dusty and old. I told my husband of my experience but because it was 1am on Boxing Day and the state of my body I had nowhere else to go. I stayed there till the morning and left early for personal reasons and thankful I did not have to stay another moment there. A few days later I called the hotel and told them my ordeal - the manager was polite but I was disappointed in how he kept trying to excuse the front desk’s behaviour. He told me how another guest had given the front desk guy a glowing review. I was not rude when I called him but just factual and encouraged him to make improvements for his team and in how they receive guests. His comments made me wonder why would the front desk treat me like that. I was unwell, with a baby in hospital and a husband away. Did I not deserve compassion and good customer service. It made me wonder was it the colour of my skin? I’ll never know but one thing I know is to encourage you to speak out if something looks wrong! You’re paying for this service and if you’re going to stay at Hills Lodge - good luck. I would not personally use my hard earned dollars to stay there. Very disappointed customer. Hills Lodge - excellence matters not sure how you got 4 stars but please DO BETTER!

h酒店的z周邊就有一個d大型的商場，超市、晚上吃飯也很方便，性價比非常高的一家酒店，但是就是入住的當天發生了警報器亂響的事情，弄的大半夜的全部住客跑w往樓下。

工作人員的服務真的很好,很樂於助人。可惜公寓有點舊,沙發都破舊了。它確實有一切,所以你可以在公寓裏做一切。洗碗機,洗衣機和烘乾機,免費停車場和wifi。 如果你想和家人一起旅行,你也可以預訂連通房。 位置明智,你應該有車。步行到公共汽車和地鐵很煩人。 開車幾分鐘,你會到地鐵,商店,酒吧,保齡球。 對於價格來說,地方還行。

位置優越,步行一小段路即可到達市中心(順便說一句,這也是我去過的最好的購物綜合體之一),充足的停車場和非常乾淨/現代/舒適的房間。游泳池很方便快速浸泡,健身房看起來就像它擁有所有最新的裝備。可愛的早餐包括(成人)並在隔壁的Fiddler隔壁。唯一的缺點是沒有客房服務,我被告知週末沒有客房服務。總而言之,非常輕鬆和愉快的外出購物之旅,我和我十幾歲的女兒一起享受。

微笑着提供很棒的友好服務。超值的乾淨和現代的房間。牀和亞麻布也很棒。和家人一起住在那裏,很舒服。總的來說,很棒,我強烈推薦。

不論是商務還是休閒旅客，雪梨希爾斯因吉內雅假日公寓式飯店都能讓您的Dural之行變得更加美好而難忘。飯店地理位置優越，駕車至THORNLEIGH站僅需6km 。旅客們可以發現Madison Function Centre 到飯店只有很短的距離。飯店佔盡地理之宜，Sydney Hills Visitor Interpretation Centre、Roughley House Tours和玫瑰園離此都很近。飯店對客房的裝飾十分考究，每間設施齊全的客房都配備有空調。有飲水需求的旅客，飯店還為您提供了電熱水壺。如果旅客想在自己的房間舒適的用餐，飯店可提供客房服務。在享受飯店貼心周到的餐飲服務的同時，也別放棄對周邊美味的探索，IL Nido The Nest Restaurant（披薩）、Pirate Petes Round Corner（其他西餐）和Blu Ginger Indian Restaurant（東南亞菜）也許是可以讓您找到答案的地方。優美的環境，再搭配上細緻周到的服務，飯店的休閒區定能滿足您的品質需求。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。

對於想要捕捉布萊克敦城市風采的旅客來說，布拉克鎮酒館是一個理想的選擇。飯店距離Rooty Hill Railway Station僅有5km。在該地區觀光很容易，The Leo Kelly Blacktown Arts Centre、Blacktown Arts Centre和Bungarribee Park都在飯店附近。從飯店出發可方便前往市內的眾多著名景點，包括Western Sydney Parklands、Nurragingy Reserve和雪梨動物園。客房內的所有設施都是經過精心的考慮和安排，空調在滿足您入住需求的同時又能增添家的溫馨感。服務人員會提前為您準備好電熱水壺和咖啡壺/茶壺，以滿足您的飲水需求。您可以到酒吧與朋友暢飲聊天度過閒暇時光。若是覺得飯店的餐飲無法滿足您挑剔的味蕾，不妨去附近的The Grandstand Restaurant and Function Centre（其他）、Protogiros Greg（其他）或Planet Pizza（Planet Pizza）（西餐）品嚐下一流的推薦美食。飯店提供的體育和休閒設施，旨在為旅客營造多姿多彩的住宿體驗。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。

清潔對所有酒店和住宿都非常重要。因爲它會造成疾病。風扇和空調在運行時產生的灰塵。我顯示從牆上的縫隙中來。特別是門和空調的噪音需要被更換,但是儘管我意識到,如果我們在經濟艙之後,我們都會這樣結束。管理非常友好,但需要更多關注清潔,也許是時候進行裝修了。 感謝了

We booked a disabled room in the new block and it was very spacious. The beds had high-quality firm mattresses. The room appeared new and was very clean. Unfortunately whilst there was a 55inch TV there were no instructions on how to operate it and the remote needed a degree in space science to operate it. The toilet seat came adrift and when we reported this to the office was told sorry no maintenance on the weekend. As with many disabled rooms they are not designed by disabled people so simple stuff is often ignored. The chairs in the room did not have arms so are difficult to use. However, despite the small issues we enjoyed our stay and will use this motel again in the future