The service from the front desk was terrible. I came in with my luggage, and they never bothered assisting with the luggage trolley.I had to look for the luggage trolley myself and struggled to push it to the elevator.
When I was checking out these ladies were just giving mean glances.
They should do better on customer service
CCN.TorlageI had the most incredible stay at The Ashford Guesthouse. All my needs were taken care of by the professional staff and owner, Megan really attends to all guests needs to ensure a pleasant stay. The aesthetics of the guesthouse gave me a sense of homely comfort like I was visiting my grandparents. And with delicious breakfasts each morning that catered to my vegan lifestyle, I was pleasantly surprised by the lovely spread they provided. The location is also very convenient with Rosebank mall and the zone and the Rosebank market within a 10 minute walking distance. I truly enjoyed my time here and look forward to a future visit.
🌻🌻🫶🏼
JJaikalaHotel is rated at 5star but the amenities are quite average. The standard king size room is smaller than I have experience in some other hotels if that range. You do not find water glasses in the room. Room service is very slow and sometimes your call will just keep transferring between room service and reception if you needed something. If you ordered food in your room, you have to make payment immediately. It does not amount up to check out. There is only one restaurant, one cafe in the hotel. You can walk up to nearest restaurant for your food that is 800m away.Pool is there but you have to carry your own towel. The day we arrived, there was a birthday party around the pool with loud music. We avoided going to pool side. Shoe shiner is in the lobby and if you get your shoes cleaned he needs to be paid as compliment and that complement begins with 100rand minimum. To me it’s an average hotel and ok for a couple of days. It had some conference going on so extra crowd was also in the lobby for the two days we stayed If you are looking for a luxery experience, better choose another hotel. This hotel is ok for not more than two days of stay.