住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback with us.We’re pleased to hear that you found the room size comfortable and our location convenient, especially with easy access to the airport via the nearby bus stop.At the same time, we sincerely apologize for the inconvenience caused by the outdated facilities, lighting, and the issue with the air conditioning. Your comments are very important to us, and we will review the heating and lighting setup in our rooms to ensure a more pleasant experience for future guests.Your feedback helps us improve, and we truly appreciate your honest opinion. We hope to have the opportunity to welcome you again with better service and improved facilities.Warm regards,
住宿方回覆: Dear Guest,Thank you for taking the time to share your detailed feedback.We’re pleased to hear that you found our location convenient for accessing popular attractions like Chilsung-ro and Dongmun Market, and that our hotel was a practical choice for your travels.We sincerely apologize for the areas where we fell short—particularly regarding cleanliness in the bathroom, lack of in-room amenities restocking, and the absence of front desk support. Your experience does not reflect the standard of service we aim to provide, and we are taking your comments seriously.Your honest feedback is truly appreciated and will help us improve our service for future guests. We hope to have the opportunity to welcome you again with a more satisfying stay.Warm regards,