住宿方回覆: Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad review with us. We are sorry that your experience with us fell short of expectation. For cleaning room you need to request at reception we will help to clean the room upon request only .We also want to thank you for giving us a chance to make things right. We are using your feedback to make some important changes. We are pleased that we were able to make things better and we hope to see you again soon.