It was difficult to call the front desk due to the land line got zapped by lightning so we couldn't get picked up by shuttle from airport. Other than that, the hotel was good. We particularly enjoyed the pool with warm water. There was a bistro in lobby that was opened until 10pm and you can also buy snacks and sandwiches at front desk 24hr. We use the free shuttle service to airport at 5:30am and we were told they start shuttle service at 4am.