伊斯坦堡尼桑塔西威斯汀飯店的評論

住宿方回覆: Dear Valued Guest,Thank you for choosing our hotel through Ctrip and sharing your feedback. We’re glad the early check-in helped ease your fatigue after your night flight and that you found our service and location convenient.We apologize for not being able to accommodate your high-floor preference initially, as there was no availability due to the early check-in. Your comments are valuable, and we will work with our front desk team to improve flexibility in room assignments for future stays.We look forward to welcoming you back and providing an even better experience.Efecan ALICIGeneral Manager

住宿方回覆: Dear Ishan Duggal,Thank you for taking the time to share your experience at our hotelOur rooms come in various sizes, with our Privilege rooms offering more space than our standard rooms. We apologize if the size of the room did not meet your expectations, and we encourage you to consider booking a Privilege room for a more spacious experience during your next stay. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. Efecan ALICIGeneral Manager

住宿方回覆: Dear Valued guest,It was a pleasure to receive this great review. We are delighted that you enjoyed your experience and that our central location was ideal for your needs. Wishing you all the best and looking forward to your next visit.Efecan ALICIGeneral Manager

住宿方回覆: Dear Guest,Thank you very much for your kind and detailed feedback. We are truly happy to hear that you enjoyed your stay with us. Your kind words about our staff, cleanliness, breakfast, and convenient location mean a lot to us.We’re also delighted that you noticed and appreciated our lovely resident cats — they are indeed a special part of our hotel family!It would be a great pleasure to welcome you again. You always have a home with us in Istanbul.Warm regards,Efecan ALICIGeneral Manager

住宿方回覆: 尊敬的賓客，首先，感謝您抽出時間分享您對我們飯店的回饋。很抱歉您的入住體驗未能達到您的期望。對於您在預訂過程中因房間朝向而產生的任何困惑，我們深表歉意。賓客滿意度是我們的首要任務，我們將採取必要措施簡化預訂流程，以防止類似情況再次發生。我們竭盡全力為對噪音敏感的賓客提供更安靜的客房；如果我們未能為您提供充分的幫助，我們深感抱歉。然而，我們的隔音客房旨在最大限度地降低噪音。我們的酒店於2022年開業，並配備了我們最先進的產品和建築師。您對酒店位置的回饋對我們非常重要。雖然有些賓客認為公車站的便利交通是優勢，但我們會繼續努力將潛在的噪音幹擾降至最低。我們很高興您喜歡我們的早餐。我們期待您的再次光臨，並為您提供更舒適的體驗。如果您想直接聯絡我們，為您未來的住宿選擇更合適的客房，我們將竭誠為您提供個人化服務。此致敬禮， Efecan ALICI 總經理

住宿方回覆: 尊敬的客人，非常感謝您友好而詳細的評論。我們很高興聽到您在我們酒店度過了一段非凡的體驗。很高興得知工作人員對您的住宿產生瞭如此積極的影響。我們一定會與他們分享您的讚揚，他們是我們團隊真正寶貴的成員，您的認可對我們意義重大。我們也感謝您對他們的認可的周到推薦，我們同意投資有才華的員工是保持我們所追求的高標準服務的關鍵。我們期待您的再次光臨，並為您提供另一次難忘的體驗。 Efecan ALICI 總經理

住宿方回覆: Dear Valued Guest,Comfort is very important to us, we are delighted that you had a good stay with us. See you soon!Efecan ALICIGeneral Manager

住宿方回覆: Dear Longgangkadaishan,Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your stay in the new city center and found the location convenient for exploring Istanbul. As you mentioned, the metro station right in front of our hotel makes it easy to reach the Old City and many other attractions.We’re also happy to know that you appreciated the nearby restaurants and overall atmosphere. Your recommendation means a lot to us, and we hope to welcome you back on your next visit to Istanbul!Warm regards,Efecan ALICIGeneral Manager

住宿方回覆: 親愛的客人，感謝您的寶貴意見！我們很高興您喜歡我們的客房、設施和員工。我們會將您的意見分享給團隊，以慶祝您獲得如此美好的入住體驗。 Efecan ALICI 總經理

住宿方回覆: Dear Valued Guest,Thank you for choosing and trusting our hotel. We are so happy that you enjoyed your stay with us!Efecan ALICIGeneral Manager

住宿方回覆: 尊敬的客人：感謝您與我們分享您的回饋。對於您因丟失夾克而遇到的不便，我們深感抱歉。我們非常理解這種情況對您造成的困擾。我們致力於提供優質的服務，但對於我們未能在此次事件中提供周全的服務，我們深感遺憾。請放心，我們將重新審視內部流程，以確保未來能更順利地處理此類情況。對於由此造成的不便，我們再次深表歉意，並感謝您在整個過程中的耐心等待。如果您還有其他問題需要討論，請隨時與我們聯繫。我們希望您下次光臨時能為您提供更好的服務。此致，Efecan ALICI 總經理

住宿方回覆: 尊敬的客人，感謝您的精彩點評！我們很高興您喜歡我們寬敞的客房、美味豐盛的早餐以及便利的地理位置。很高興您覺得這裡交通便利，方便您探索週邊地區。我們期待您再次光臨，享受難忘的住宿體驗。 Efecan ALICI 總經理

住宿方回覆: Dear Valued Guest,We are very concerned about your experience and sincerely apologize for the distress it caused. Your safety is our top priority.After reviewing the situation, we found that your room door had been left slightly open. During routine floor rounds, our security staff noticed this and entered briefly only to ensure the door was properly closed. No one entered your room, and nothing was taken or disturbed. We regret that this was not communicated clearly at the time.We take your feedback seriously and will continue improving our protocols to ensure our guests always feel safe and secure.Efecan ALICIGeneral Manager