Christiano and Barragana are the absolute best tenders at riu Dunamar cancun. Always going out of their way to get you the drink before anyone else. As we are three chefs we appreciate all that is done here. Thank you to all the rest of the staff for putting up with our shenanigans.
This resort was wonderful. The staff were very friendly and helpful. The Pop team was fantastic - especially Rey and Danny! There was something for everyone to do which was great. The food was good. The steak house was our favorite. I do wish the ability to get reservations / walk into restaurants was better. Some were better than others. The pool and beach were very well maintained and perfect for all ages
My experience at Atelier was nothing short of amazing. I visited the resort for my 30th birthday which was also my first solo trip. Every single person I encountered treated me with care and received me with love. I felt so special, literally like a Princess! I would love to come back and visit another time with friends and family. Here are some highlights worth mentioning: - I ate at Alba, Mercado 19, María Dolores, Takeshi, Limon y Sal, Bikini Azul, and La Consentida during my stay and all of them were good! Now for me, some were better than others depending on the type of food you like, but still, every single thing I ate was delicious. No hit or miss, the food was amazing, and at no point did I fall ill from food consumption. - Carmelo was my server at Maria Dolores for my birthday dinner and he and the entire staff treated me like royalty. I was alone at the restaurant for most of my reservation so they were all very attentive to me. The attention to detail in the food and the presentation made this a fine dining experience like no other. Everything was very well thought out and explained beautifully, like a story. Although the food at the restaurant is not included in the price of the resort, it’s very reasonably priced and worth it. - Joshua, Freddy, Adriana, and the pianist at the Azucar Bar & Lounge treated me like family for my entire stay. Every night I would visit them they would be so happy to see me and wanted to celebrate my birthday with me. Joshua is such a talented mixologist, every drink he made was made with love. I attended one of the cocktail classes hosted on Sunday evenings and although I learned some cool drinks, I wish we were able to be more hands-on and actually replicate making the drink instead of just watching him. - On the night of my birthday room service delivered a small plate of cheese and bread along with a champagne bottle, I really enjoyed that surprise! Random things to note that could matter to some people and are worth mentioning: - The walls in the rooms are pretty thin and you can hear everything going on around you, whether in the rooms surrounding yours or outside in the hallway. There’s ambient music playing 24/7 which is nice during the day but I think they should turn it down at night so guests can rest. - The app they suggest using for the resort is a bit glitchy and not fully functional. They encourage you to make dinner reservations using the iPads around the property because you can’t make reservations via the app which I find to be counterintuitive. You’re not able to see the reservations you set up in the app so if you forget what time you booked, you have to find an iPad to double-check. Also, the map of the resort on the app is very hard to use and understand. - I feel like this is a given at any beach resort but if you’re looking to get a cabana by the pool or hut on the beach, I suggest you get there early. On my last day, I went to the beach at 7:30 and already all of the cabanas a
We loved Selina, we stayed in the suite for 7 nights which was spacious and gorgeous.
I would have loved to give a 5 out of 5 but for half our stay we had to put up with dj’s playing until 2am, and 4am on one of the nights.
We asked about a room change but would have had to give up the suite, they provide earplugs but nothing can cut that noise or bass out!
My suggestion would be to stay if you want a great hostel in a great location but ask for a room that’s further away from the music, if that’s even possible.
If you're looking for a place with great service, this is it. Every single staff member was more than courteous. This is the second Excellence resort we visited and although similar every resort has its own experience and shine. Although you may be tempted to check out the steak house or the seafood restaurant for dinner, we highly recommend checking out the AGAVE restaurant. Not only did they highlight traditional local dishes but again the service was great! Our Hostess Alexandra, was friendly, made us feel more than welcome, and gave us some great tips as to what to do at the resort!
We wanted a relaxing, easy travel, 4 night / 5 day vac. We found and booked Secrets Impressions on Isla Mujeres. We are from upstate NY. Flew from ROC to ATL CUN. Pre arranged pick up at the airport who transported us to the marina where we would take the catamoran to the property on Isla Mujeres. So this is the only negative we experienced - the waiting area experience could be greatly improved. It is outside under a thatched roof, which was comfortable enough but we did get quite warm. The ”snacks” and ”drinks” were not very good. I asked for water. I received water in a glass. I did not see where the water was dispensed from so I did not drink it. I used the ladies room which is a shared facility. It was dirty and extremely HOT. Once we arrived at the property, we were stunned. It is gorgeous. Our butler greeted us, provided a drink and took us on a tour. Omar& Martin were absolutley amazing. We saw Omar often and he checked in with us via the WhatsApp. He was off for a day and Martin took care of us. I cannot fully express how amazing the butler service is and ALL service at Impressions. The property is beautiful! The use of materials, textures & colors provides a soothing and luxurious feeling. The rooms are amazing. I have never stayed at a property with two sinks in the bathroom, never even though about it. Now I am ruined, I will forever be dissapointed with one sink bathrooms. Its the little things. Our room had automatic black out blinds and an auto shade on the shower. I will not explain as to not spoil for others. Again, the materials used in the room were pure luxury. The food! Almost everything we ate was top notch and presented beautifully. You can eat all the time, and drink all of the time. And we did. Your butler will make reservations for you. Which at first I was not a fan of but understand why after staying there. The restaurant is ready for you and that takes the service to a whole other level. They are aware of your preferences, allergies, celebrations etc. We never left the property. We decided on that when we booked. We simply wanted to stay and relax. The service poolside / ocean side is amazing. When they see you coming, the staff greets you and gets your preferred loungers ready with towels and shade. Staff will offer drinks and food throughout the day. Everyone at the property spoils you. It was a wonderful trip!! Thank you Omar, Martin and all of the staff who make you feel like royalty. Chris and Mary Hunt Keuka Lake NY
滿意
47 reviews
4.5/5
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4.7/5
很好
I came here with the utmost intention of writing a horrific review but the last few days I’ve seen a big change in the hotel. Sucks that it was literally the last day I was here. Here’s the rub, this hotel is simply not ready to receive people. They are under staffed, poorly trained, extremely slow, and flustered with even minimal people. I have never heard the word “no” so many times at an all inclusive. For example, had lunch at Bungalow and asked for chicken in my salad and was told no. Had dinner at the Italian restaurant and wanted shrimp in my pasta and was told no. Wanted a simple cucumber for breakfast and was told no. This was the theme all around. I want to shout out Fernando the manager at Market for trying to make things better. Now on to the next problems. I had an elite room specifically for the jacuzzi on the roof and the benefits. The water was filthy brown just like in the toilets, sink, and shower. I got compensated for not being able to use my room. PS butler service is a waste of time. Unresponsive and no use. Their instagram is misleading. All of their comments say everything would be ready a month ago. Guess what it’s not. Half the hotel is still undergoing construction. Hallways smell of paint and there’s construction going on. The sad part is only three restaurants are open. Italian, steak, and Mexican. If I had known this I wouldn’t have booked this hotel and instead would have gone again to Atelier where they don’t even know the meaning of no. The pool is absolutely ice cold. No one swam in it. Everyone was huddle in the jacuzzi by the pool that was maybe 75/80 degrees. Overall the resort is not ready to receive people at this time. They rushed to get some money in but it’s unfair to the customers to pay for certain categories and not only not have access to them but also not have restaurants to eat at. Frankly the other reviews here worry and are dishonest. There’s a few here that mention the dirty water, slow service, cold pool, and lack of food. They are telling the truth. Notice my pictures show the toilet water and jacuzzi water are the same color. Let that sink in. Ha!
If you are wanting to have a destination wedding, I highly recommend Casa de los Suenos on Isla Mujeres in Mexico. My wife and I started planning about a year in advance and were coordinating with the hotel manager/Chris, who is also the wedding coordinator and Robert his assistant. We did not know what to expect when we got there for the wedding with 65 friends and family members, but our expectations exceeded 100 times over. The bar tenders and wait staff worked tirelessly throughout the whole evening to make sure everyone was happy and accommodated. From food to flowers to cake to seating to pictures and the timing of all of the day’s events, (It was Amazing!) We stayed in the Presidential Suite and had the other 12 rooms booked out as well for 5 days. The restaurant/ bar down on the beach “Kin Ha” has 3 pools, GREAT food and service, and allows you to be in a self-contained environment with your group. We can’t say enough good things about Chris. His knowledge, connections and attention to detail made for the perfect wedding for my wife and I.
For 4 whole days I did not have running water. From the beginning I stated this was an issue, and the response was that they were working on it. The front desk clerk Alan stated he would get me moved but did nothing and every day I asked he said one more day. The room was a bungalow but smelled like an outhouse with no running water. Finally when I was moved the property made me sign a waiver stating I would relinquish all rights that they had no liability because they were putting me in an “upgrade”. There was no upgrade other than running water. This is not an upgrade this is an amenity i paid for and not delivered on. I did ask for my money back and would have rather just moved hotels completely but the front desk manager refused to give a refund and said he could not do that and the only thing I could do was forfeit everything I had already paid and dispute with booking directly. Then I was double charged upon check out for a restaurant bill that was tacked on to my room as room service also. Had to argue and pull receipts live before a refund was given. Went back and forth with the manager for over 45 min. Horrible experience all around. For the price of this hotel you are far better off staying at a large resort. Would never recommend anyone staying here.
Muy cómodo lugar para descansar y a muy buen precio. La habitación es amplia con TV, refrigerador, aire acondicionado. Tiene jacuzzi dentro de cada habitación, lo cual considero muy mal, dado que en la isla hay escasez de agua y un baño en jacuzzi desperdicia cantidades impresionantes de agua. El hotel tiene alberquita, para ir a la playa caminando hay clubs de playa cerca, ya si quieres ir a punta Norte, un taxi te cobra de 100 a 150 pesos. El servicio del hotel es muy bueno, a excepción del señor de la recepción quien siempre te atiende con cara mala. Es recomendable este lugar pues si quieres descansar, esta lejos del bullicio y tráfico del centro de la isla. Relación calidad-precio muy buena.
I had an amazing experience at Mayan Monkey! The food was absolutely delicious, with a great variety of flavors that left me impressed. The atmosphere was vibrant and welcoming, making it a perfect spot to relax and enjoy. Special shoutout to Dany and Paola for their outstanding service! They were attentive, friendly, and made sure everything was perfect during my visit. Their warm hospitality truly enhanced the experience. Highly recommend this place for anyone looking for great food and excellent service!
After many, many visits to Isla Mujeres and stays in hotels as well as small casitas, our group of two couples opted for Rocamar because of its location on the malecon and its walkability to the beach, cafés, shops and restaurants we love. We requested second floor rooms and were squared away quickly despite a midnight arrival thanks to Jesse. A very quick room change was effected by 1 pm the next day for our travelling companions who had requested a king bed, and I’d say it was a fabulous upgrade to Room 18! If you’ve stayed there you’ll know why. Many thanks, Alma. A few thing took some getting used to but were quickly sorted. Bathrooms have glass walls but full privacy is ensured by pulling draperies over exposed areas. Stand far back as you adjust your shower temperature where you like it — hot water there is HOT. Our housekeeper was Kandy, a sweet woman who left everything gleaming each day around 11 am in our case. She provided extra towels and even some “Cloro” so I could get a stain out of my new white tee. We made sure to tip her everyday, even her day off, for her pleasant demeanour and friendly conversation. It helps that my Spanish is good. I’d say the hugest plus of Rocamar are its balcony views of the Caribbean Sea and the waves rolling in. Coffee and sunrises just naturally go together here. The sun moves to the southeast by lunchtime, so we would often spend our early afternoons by the small pool or the outdoor tables under shady canopies. The pool was clean and uncrowded; other guests were pleasant and respectful. Our single complaint was handled swiftly by the desk when a family had their small children in the courtyard running and shouting at 1 am. A definite bonus for us was the hotel cat, Misha, a clean spayed female dilute calico. She befriended us and spent most nights on our bed sleeping. She meowed to go out and returned in the evenings after dinner! There may or may not have been tuna involved. :) I hope all guests are accepting of her if not completely mad about her as we are. Look past a few dated things that could use paint. New pool umbrellas would be great but we know they take a beating with the constant onshore wind. We most assuredly will return to Rocamar for what we feel was an economical, safe and comfortable stay.