穆赫雷斯島El Malecon附近住宿

我們住在墨西哥的莫雷洛斯港，在這裏住了5年，這是我們第一次到伊斯拉島，主要目的是看到鯨鯊的飼料。這是非常驚人的經歷。然而，這家酒店的新寶石，乾淨整潔，人員齊備，令人驚喜。樓下的游泳池和池邊的tiki酒吧通常很滿，有些孩子在那裡。我們選擇在屋頂，成人專用游泳池的陰涼床上閑逛。漂亮的新時代音樂，工作人員非常專註，衹是primo。游泳池俯瞰着樓下的游泳池，還可以欣賞到遠處Cancun酒店區的7種藍色和綠松石的壯觀景色。我們每晚都選擇了這個位置，並在下午6點到7點之間獲得了大量的飲料，2比1，恩裏克和羅西奧確保我們的飲料恰到好處。 樓下包括的自助早餐有新鮮的煎蛋，或者你喜歡的雞蛋，以及各種各樣的奶酪，水果，堅果，異國情調的種子，香腸（真正的美式早餐香腸，不像許多其他墨西哥地方的熱狗），還有很多其他熱菜，如華夫餅，銀元煎餅等。這真的是一種美食，咖啡很棒。 這個位置遠離喧囂的playa centro或playa norte，但它是一個快速的驅動器和所有其他位置。所以我們享受寧靜的環境。 對這個目的地物業的歡呼和讚譽。 喬丹和珍妮特湯普森

Very disappointed with the accommodation and service provided during my stay at Nomads Isla Mujeres. Despite booking what I assumed would be a comfortable room, I encountered several issues that significantly impacted my experience. I got the room next to the reception, it was a good size room but overlooked a construction site, an unpleasant view. The room itself was noticeably damp with a persistent unpleasant odor. The sink drain was obstructed, clogged and a smelled of stagnant water. Both, the sink and shower water tasted salty, despite the explanation provided by your staff that this was a common issue on the island, which I late discovered to be untrue. The housekeeping staff, particularly the manager, were very helpful. But I cannot say the same from hotel manager at point. Initially, when I voiced my concerns,he attempted to justify the issues rather than address them effectively. After back-and-forth discussions, his manager authorized to reimburse 1 night, telling me it would take ~1 month to get my money back, but after 6 months have passed, I have not gotten my money back!! Overall, while my stay was tolerable, it fell far short of the standard expected considering the price paid. Based on my experience, I cannot recommend your hotel to others, nor would I choose to stay there again in the future.

Casa de los Suenos is THE place to stay when you would rather feel like an old friend than a guest. From the moment that you book to your arrival on site, they are there every step of the way to help you get to your final destination. And in my case that was destination relaxation. This is probably the most important part of my review, so I'll include it first. As a young-ish solo female traveler, I felt 100% comfortable staying here. There is always someone in the main lobby keeping an eye on things and they lock the main front door from 11:00pm to 7:00am. The staff will call you by your first name from day 1, making you feel seen and acknowledged and most of all, cared for. Thank you to Chris, Roger, and Carlos. As its located in the Southern part of Isla, you'll need to consider transportation options if you really want to explore. They have bikes on site that you can use and if you arrange it ahead of time, they will have a golf cart waiting for you upon arrival that they make sure is always full of gas and just added to your tab at check out. By far the easiest and most reliable way to get a cart on the island. It takes approx 25-30 minutes to drive via golf cart from Case to the North Beach. I also love how they have the partnership with the restaurant below, Kin Ha. Excellent breakfast that comes with your stay. The view is breathtaking and Gil who curated the playlist is a genius with the tunes that play as you dine. There are also pools, a water swing, kayaks etc, and snorkeling right there included. The rooms are spacious, clean, and come with a fridge. My room, the exec king suite was more than I could have hoped for, especially when you consider the sweeping views of the ocean. The pool is divine and cleaned daily. One of my favorite parts, the house pups Marvin and Nina, (and even the cat Maggie) were perhaps my most favorite feature. They are the sweetest and must fun Casa mascots. If you're lucky they will even walk you down to breakfast! One note of improvement, which they are working on, is the company that they contract with for the transfer service. It was a little bit discombobulated on the way there, but everything worked out in the end. Chris personally took down my feedback and shared it with the company so that hopefully things go more smoothly for future guests (note that this is not a reflection of Casa, just a vendor they work with). If your thinking hmmm I usually stay in name brand hotels (trust me, I am a Marriott loyalist to an extreme level), do not do that here on Isla. Stay here. The experience is part of being on the Island. You will love your time on the island that much more if you stay at Casa de los Suenos. It really is a dream.

訂的海景套房250刀左右一晚，住了一周，因為美國疫情，所以度假村裡麪目測就十個客人不到，所以很空，就開放了一個餐廳，價格奇貴，難吃無比。酒店有個超市，周一到周六開門，你可以買到一些生活必需品。 正因為酒店自己的餐廳很差，所以不得不租車出去外麪的餐廳買吃的帶回酒店，酒店自帶租車服務，租車一天46刀包保險。 酒店外麪的餐廳吃飯很便宜，基本上花100美金可以買夠3天的食物帶回賓館。 說一下優點吧。 很安靜，海景套房啥都有，微波爐，爐灶，冰箱，餐具，洗衣機，很適合家庭居住。牀非常大，非常舒服，真的非常舒服！ 還有就是酒店保潔打掃的非常乾淨。 酒店位置不在7字區，所以價格非常經濟。

My experience at Atelier was nothing short of amazing. I visited the resort for my 30th birthday which was also my first solo trip. Every single person I encountered treated me with care and received me with love. I felt so special, literally like a Princess! I would love to come back and visit another time with friends and family. Here are some highlights worth mentioning: - I ate at Alba, Mercado 19, María Dolores, Takeshi, Limon y Sal, Bikini Azul, and La Consentida during my stay and all of them were good! Now for me, some were better than others depending on the type of food you like, but still, every single thing I ate was delicious. No hit or miss, the food was amazing, and at no point did I fall ill from food consumption. - Carmelo was my server at Maria Dolores for my birthday dinner and he and the entire staff treated me like royalty. I was alone at the restaurant for most of my reservation so they were all very attentive to me. The attention to detail in the food and the presentation made this a fine dining experience like no other. Everything was very well thought out and explained beautifully, like a story. Although the food at the restaurant is not included in the price of the resort, it’s very reasonably priced and worth it. - Joshua, Freddy, Adriana, and the pianist at the Azucar Bar & Lounge treated me like family for my entire stay. Every night I would visit them they would be so happy to see me and wanted to celebrate my birthday with me. Joshua is such a talented mixologist, every drink he made was made with love. I attended one of the cocktail classes hosted on Sunday evenings and although I learned some cool drinks, I wish we were able to be more hands-on and actually replicate making the drink instead of just watching him. - On the night of my birthday room service delivered a small plate of cheese and bread along with a champagne bottle, I really enjoyed that surprise! Random things to note that could matter to some people and are worth mentioning: - The walls in the rooms are pretty thin and you can hear everything going on around you, whether in the rooms surrounding yours or outside in the hallway. There’s ambient music playing 24/7 which is nice during the day but I think they should turn it down at night so guests can rest. - The app they suggest using for the resort is a bit glitchy and not fully functional. They encourage you to make dinner reservations using the iPads around the property because you can’t make reservations via the app which I find to be counterintuitive. You’re not able to see the reservations you set up in the app so if you forget what time you booked, you have to find an iPad to double-check. Also, the map of the resort on the app is very hard to use and understand. - I feel like this is a given at any beach resort but if you’re looking to get a cabana by the pool or hut on the beach, I suggest you get there early. On my last day, I went to the beach at 7:30 and already all of the cabanas a

This resort was wonderful. The staff were very friendly and helpful. The Pop team was fantastic - especially Rey and Danny! There was something for everyone to do which was great. The food was good. The steak house was our favorite. I do wish the ability to get reservations / walk into restaurants was better. Some were better than others. The pool and beach were very well maintained and perfect for all ages

這是我第三年來到這家酒店，我喜歡它，位置，海灘等等。但是今年卻完全不同。我們從前台人員那裡獲得的客戶服務待遇令人不愉快且充滿壓力。這兩個人與我之前處理過的人（梅麗莎和傑拉爾丁）不同。我不確定這是否是他們上班的第一周，但他們讓我們感到非常不舒服，我肯定感到非常關注。 顯然，我們用來預訂酒店的公司與酒店本身之間存在溝通不暢的問題，因此問題實際上出在我的代理機構那裡，但是，傑拉爾丁處理這種情況的方式完全不專業。對於初學者，我們被要求額外支付438美元，以支付我們在房間中容納的人數。我們總共預訂了六人，但沒有預訂整個住宿，因為我們將要加入的另外兩個人衹在這裏待了三天，所以代理商之間肯定有些混亂被使用和酒店。我一直在解釋說我們目前無法付款，因為我們沒有計入這筆費用，但是她沒有費心找經理，更糟的是她甚至不看我來幫助我，沒有即使試圖找出解決方案，她也一直無視我並裝訂文件。 再一次，我很清楚我沒有錢支付額外的費用，而她一直說的是“你需要支付”。與我們的代理機構交談后，如果我同意當場付款，他們同意償還我的錢，而我們做到了。最終金額為292美元（不包括他們未指定的稅款），但少於438美元，因為我們的朋友遲到了一天。 當他們最終到達酒店時，梅利莎要求他們進行登記，這是我們所有人都必須要做的，但是我發現很奇怪的是，他們實際上是在要求他們留下從未有過的身份或曾經要求我們做過的身份證明因此，我絕對感到單身，而不是種族歧視。似乎他們不相信我們的朋友會在他們說不願意或不知道為什麼要提出要求時會退房，但是這非常令人沮喪，我確定要讓他們知道這是第一次已經發生了，我不欣賞他們要求我們提供所有其他這些東西。然後在我們的朋友不得不退房的那天，他們要求他們把行李從前麪放下，即使我和我丈夫還有幾天的保留時間。 整個經歷使我意識到，他們是更好的酒店，擁有更好的待遇，然後實際上更好地對待了你，這兩個人Melisa和Geraldine讓我的住宿感到不舒服，因為他們要求提供我們從未有過的其他文件將我們的行李留在我們前麪的私人物品中，以確保即使房間預訂了更多天，人們仍然可以真正退房。

讓我把不好的方面說出來,只是他們沒有接電話。還有電梯和電梯上樓也不行。這讓我很沮喪,因爲我正試圖協調交通去那裏,而且把行李搬上樓也讓人精疲力盡。現在好太多了!這個地方超級乾淨,設計很好。整個膠囊的想法是天才的!感覺就像我進了宇宙飛船的雙層牀。因爲空間如此之小,所以有足夠的空間讓人感覺舒適。有一台電視、一個掛鉤,甚至還有一個拉出桌子!浴室和淋浴室都很乾淨。我喜歡它是多麼安靜。我在坎昆玩得很開心,我希望這個在飛行前能休息一下。它保持62度,對我來說很冷,但他們慷慨地提供毯子。早餐包括在內。我不吃早餐,所以他們給我做了一個盤子。我覺得這非常好。我希望世界上有更多的這樣的經歷。很棒的經歷!