We travelled as a group of 6 friends at the end of January. The hotel was great at communicating ahead of our visit, including suggesting taxi transfers from Innsbruck and explaining how the ski pass system works (you can buy your pass from the hotel). The staff were really friendly and suggested restaurants, called taxis and generally were super helpful. Their English is excellent. In terms of the facilities, the rooms are clean and well furnished and the breakfast is excellent, with a full range of hot and cold buffet food. Ischgl was a great resort despite the covid restrictions and we definitely hope to visit this hotel again in 2023
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