舒適套房飯店-近韋斯特徹斯8號環城路(Comfort Suites near Westchase on Beltway 8)

Excellent hotel and great customer service!!!

When we checked in they didn't inform us that you had to request the room to be cleaned 24 hours in advance. We stayed 3 nights had to ask for towels, had to ask for toilet paper, and our trash was overflowing. The breakfast was toast, sweet cereal, or waffles. It was ridiculous how little they had and the staff was not courteous and couldn't have cared less if you had what you needed or if you were enjoying your stay. The hotel needed maintenance, but I guess if they couldn't get anyone to clean the rooms they certainly weren't going to pay to have something fixed. I wish I had thought to take a picture of the trash overflowing in our rooms, but I did take one of the signs in the elevator. Needless to say, we will not be returning to stay here when we return to Houston.

I was given room with big stain on floor. Requested a change and was given one with many stains on the floor. Was exhausted so spent the night after complaining and being promised cleaner room the next day. Spent the second night in the filthy room because they refused to honor their promise to move me the next day. There is no food for breakfast. Had to ask for hot water to make tea. One person told me there was no hot water. No fruits. Only thing put out were waffles, bread, cereal and yogurt.

Good: location, cleanliness (visual), and the room was spacious BEWARE of check in process - the hotel tried to charge an extra $15/night/person for kids over 5 years old. This apparently happened with other customers too, please resolve this because it feels like price gouging after I prepay for everything and show up to check in and get asked to pay even more. Sofa was also worn out, see pictures