瑞享吉達艾爾納烏拉斯飯店的評論

it was a perfict trip

سيء جداً غرفة و نظافة زي الزفت و معاملة أسوء و موظفين لا تفقه شيء بالفندقه ما انصح أي احد يضيع فلوسه بمكان مقرف زي كده اقل فندق احسن منه و تخيلوا أقوم الصبح اطلب خدمة الغرف ترد عليه موظفة اسمها رانيا تقولي ممنوع عشان أنت خارج اليوم 🤦🏻‍♂️ بحياتي ما سمعتها دي 😂 الهبل أنواع بس زي كده ما صارت معايه

الفندق ليس بمستوى الخمس نجوم بالنسبة للمكان الذي تم تسكيننا فيه ماورد ضمن الحجز بنوع السكن (فيلا) ليست كذلك وأنما مجرد شاليه بغرفة صغيرة وصالة ومساحه خارجيه موجود بها مسبح صغير لايوجود شاطىء يمكن الجلوس عليه او السباحه مباشرة وجود اشغااتن مباني بجوار مكان غرفتنا رغم توفر اماكن اخرى ابعد قليلا ولم يتم مرعاة ذلك

This resort is very rude to their guests. Mr. بديع from room service is doing a terrible job. We called him to order some soup for iftar, and 4 minutes before Eftar, we called to ask about the order, and he replied we would serve you 30 minutes after Eftar; our priority for people paying 200 SR for a set menu if you pay 200 per guest will serve you now !!!!!!!!!!!!!!!! I asked why you didn't you inform us early; he couldn't reply if he had told me this earlier, I would be breaking my fasting in a restaurant outside the resort. This is unacceptable, and I would be escalating the issue to Accor customer services, or maybe I should not be their member anymore. We came here for a high end respected resort, not a place trying to rip you off

The service is terrible and chaotic (one day there was no breakfast, half a day without water), there is no beach at all, no restaurant, no facilities. The kitchenette is not equipped (no plates, no cutlery) Despite email by all accor that I was entitled to an upgrade, I needed to negotiate and in the end only got it for 2/3 nights, so we had to change the room in the middle. This is a place mostly for KSA nationals who want absolute privacy.

First off we checked in and the room smelled like sewer and stale cigarette smoke. Reported to reception and they sent a cleaner whom proceeded to spray air freshener and mop floor.... Mask the smell instead of discovering the root issue. My wife then cleaned the first 1.5 hours in the room. Bottom line is the place is old and not well maintained. Mold/Mildew and scum in the bathroom grout, water damage on the wood cabinets in bathroom. The kitchen counter and cabinets have burn marks and damage. Place just felt dirty!!! $600 a night you would expect a much better standard. Asked for a late checkout for 3pm was declined and then proceeded to tell my wife she had to be out by 1pm even though booking said checkout was 2pm. My wife called back and sent a copy of our booking and the reception said oh ok 2pm... like really... Don't be fooled by room pics and the view. the view is only positive note on the place. Total Dump!!!!

Reception and staff of reception need major overhaul and doesn’t go with a brand like Mövenpick , very very poor reception area.

I had poor AC and bathroom leak which lead the hotel crew to stay in my room for over an hour fixing the issues