Room was clean and hotel put us on higher floor so we got a better view. Small coffee maker in the room. Double beds in room are comfortable. The drainage in our bath room was not working well, after informing the front desk, they sent their maintenance staff Rafael to check within minutes. A very short walk to the falls and linked way over to Canada. There is a tourist information counter on ground floor and saw some tourists engaged guides for their day out. Very simple breakfast served from 7am - 10am but good enough for my family. Have free coffee and hot water dispenser on ground floor available for guests. Overall a satisfying stay.
We arrived at 350pm (official check in at 4) and asked if our two rooms were ready. The front desk person went to check and was gone for an easy ten mins, while we were waiting at the reception area with our kids. They came back and told us one room was ready and one was not, it was now 4pm so we should’ve been able to check in. We asked for free breakfast since the room wasn’t ready and the front desk person said since it’s just barely after 4pm (room wasn’t ready though) they won’t do that. My parents checked into their room and I parked the car with the kids. When we came back they found a different room for us. Even without that, for the price, I think you can find a better hotel. It is clean but the bathroom has a barn door on it that doesn’t block sounds especially the loud toilet flushes and also the door doesn’t block light since it has frosted glass on the door. So if you have kids and want them to sleep this isn’t the room for you. If this place was in the mid $100’s per night then it would be fine, but definitely not worth it for mid $200’s.
Nice people, very good and fast service, a little noisy. We really enjoyed the food, it was excellent. Also the environment was very beautiful, I recommend this place, you have to try it and you will be convinced!
Checked in on Thanksgiving night. Insects crawling around on the floor plus various items in room damaged, asked to be moved, moved upstairs into a room without working heating and a faucet that had rusty brown/red water coming out of it. A comment was made by reception that they would have to cancel somebody else’s stay as they were full? The next morning the owner didn’t believe that I was in that room until I showed them the numbered key card Moved into a third room where the ground floor patio door wasn’t secure. No coffee was offered in the morning. The hotel was insecure as the front desk was unstaffed 95% of the time and there were numerous side entrances that were not locked. Don’t let the clean look of the entrance fool you into thinking it’s a good place to stay.