凱藝飯店(Quality Inn Niagara Falls)

我玩得很開心

El hotel, no tiene escaleras, y mi tía sufrió un accidente en el segundo piso, en la habitación, ella tiene 84 años, ciudadana americana, para llevarla al hospital la bajaron los bomberos en una silla especial, pero de vuelta a duras penas la subimos ya que no tenía dolor pues estaba anestesiada, pero para bajarla la mañana siguiente no había manera, y ni siquiera tienen una silla de ruedas y ninguna persona en servicio nos ayudó, al final con una sábana nosotros y un huésped (que resultó ser empleado en su día libre hospedado en el hotel) nos ayudó, peor muy mal por parte del hotel.

Don’t Book this Very bad and such a high price .. we he should get paid to stay in this property.. Their AC Was not working only fan button was operational. The room floor was sticky, very sticky.. smell in the room like some wet clothes were there for long time .. no breakfast.. asked for spoons they didn’t have spoons. This was worst hotel ever I stayed in .

The hotel needs a deep clean. The pool area smells bad. Rooms are dirty, nightstands and tables are full of dust. Bathroom wasn’t clean properly, toilet was dirty. Maid service is not made unless requested at 9 am. Management needs to train their people to learn how to do a professional cleaning on the rooms. At the time of check out the front desk staff wasn’t friendly.

La limpieza fuera y dentro de las habitaciones debería ser mejor

The room smelled of cigarette smoke. We found cigarette butts in the washroom. The beds were made, but it seemed like the room wasn’t cleaned. Floors were swept or mopped.

This was the worst hotel with bugs in the room. I was very uncomfortable and paranoid about more bugs being in the room. I killed 2 bugs and saw 2 others that got away. I would have left but i got there so late and was exhausted.