預訂的酒店城景房間,在頂層比較安靜,房間內衞生不錯,但是不提供水,不過樓下有7-11可以購買。床比較軟,睡得挺舒心,入住前就有幫忙插取電卡,開好房間冷氣這點好評!
衹是有一個小插曲,辦理入住時我來的比較早,才早上8點左右,所以心裏默認是滿房狀態,所以和前台Steven交流可否先寄存行李。我用普通話和他溝通,但是他很不耐煩的回覆“如果有房間也不入住嗎”,但是Steven對不起我第一次真的沒聽明白你的普通話,所以他又很生氣的重複了一句“有房間也不入住嗎?!”我這遍聽明白了,才點頭同意。然後他的語氣還是有點生氣的説“請給我你的通行證”,這句話説完後,他又恢復了正常的服務水平,而我則是被訓,有點委屈。Steven我尊重你帶病堅持工作,但是ibis也在提倡微笑服務,希望你以後能多一些微笑。後來我就全程和酒店的溝通變成英文了,順便避開了Steven,其他同事都巨温柔,帶着微笑服務,和回家的感覺一樣。在check out的時候的小哥和幫忙寄存行李的小哥人都超級棒。
順便説一下,入住的客人可以試一下同大廈二樓的糖心軒,都是本地長者來吃的味道特別正
我預訂咗酒店嘅城景房,位於頂層幾靜局,房內衞生都幾好,不過唔包水,好彩樓下有7-11可以買。張床夠軟熟瞓得幾舒服,入住前已經幫手插好取電卡開定冷氣,呢點要讚!
不過有段小插曲,我朝早8點左右就到嚟check in,心諗應該full曬房,同前台Steven哥講想寄存行李。我用普通話同佢溝通,但佢好唔耐煩咁用普通話覆:「有房都唔入住咩?」Steven哥唔好意思我第一次真係聽唔明你啲普通話,跟住佢有啲嬲咁再重複多次「有房都唔入住咩!」呢次我終於聽明點頭。之後佢繼續帶住少少火氣話「畀通行證我啦」,講完呢句之後佢先恢復返正常服務態度。雖然明白Steven哥帶病返工好辛苦,但ibis都講究微笑服務,希望你下次可以多啲笑容啦。之後我全程轉用英文同酒店溝通,順便避開Steven哥,其他同事個個都超温柔笑住服務,好似返到屋企咁。退房時嘅哥哥同幫手寄存行李嘅哥仔都好好人。
順帶一提,入住嘅朋友可以試嚇同幢大廈二樓嘅糖心軒,全場都係本地阿伯阿嬋幫襯,個味道正宗到爆!
I booked a city view room at the hotel located on the top floor which was quiet. The room was clean and well-maintained, though complimentary water wasn't provided - fortunately there's a 7-11 downstairs. The bed was comfortably soft for good sleep, and I appreciated that they had already inserted the power card and turned on the AC before my arrival.
There was a minor incident during check-in. I arrived quite early around 8am, assuming the rooms were fully occupied, so I asked front desk staff Steven about luggage storage. When communicating in Mandarin, he impatiently replied in Mandarin: "Would you refuse to stay even if we have a room?" Sorry Steven, I genuinely didn't understand your Mandarin pronunciation at first. He then repeated more angrily: "Would you refuse to stay even if we have a room?!" This time I got it and nodded. He continued in an annoyed tone saying "Give me your travel permit", but resumed normal service attitude afterwards. While I respect you working while sick Steven, ibis promotes smile service - hope you can be more cheerful next time. I subsequently switched to English for communication and avoided Steven, while other staff were all incredibly sweet and welcoming, making me feel at home. The guys handling check-out and luggage storage were especially awesome.
P.S. Guests should try Sweetheart Restaurant (糖心軒) on the 2nd floor of the same building - packed with local elderly regulars, the authentic taste is absolutely legit!
住宿方回覆: 親愛的客人,感謝您分享您的意見。我們對您在入住期間的經歷感到抱歉。作為國際連鎖式經濟型酒店,很抱歉我們酒店沒有設門生一職。有關保安員的表現及態度,我們的保安部主管將會跟進並改善。至於房卡感應的問題,我們會與供應商跟進及檢討,讓賓客能夠更輕易地使用。就閣下所遇到有關水機的情況,望您能分享更多的意見,讓我們檢討及於日後改善相關措施的安排。很違憾酒店的地理位置未能符合您的喜好。酒店位處的上環被Time Out 選為2023年全球最型格社區之一,附近的荷李活道亦被選為2024年全球最型格街道第2名。作為社區的一份子,宜必思香港中上環酒店歡迎全球旅行者前來體驗地道「港」生活。再次感謝您的評語,我們期待能在不久的將來再次為您服務。此致宜必思香港中上環酒店營運經理蕭鍾蓮