普吉島斯攀瓦飯店的評論

住宿方回覆: Dear Valued Guest,Thank you so much for your amazing feedback! We are absolutely delighted to hear that you had such a fantastic stay with us, from exploring our property and enjoying the beautiful scenery to experiencing the delicious meals we offer. It sounds like you truly made the most of your time here, and we couldn’t be happier that our service and amenities exceeded your expectations.We’re also glad to hear that the tuk-tuk service made your stay more convenient and enjoyable. We look forward to welcoming you back for your next visit and will ensure you have another exceptional experience!Thank you for highly recommending us, and we can't wait to host you again.Best regards,Sri panwa Phuket Team.

住宿方回覆: Dear KHun Johncena,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the stunning views and the lush greenery around the resort. We're also glad you appreciated our semi-buffet breakfast and the unique charm of traveling by tuk-tuk within the property.We’ve noted your comments regarding the check-in deposit and the use of floral water, and we appreciate your feedback as it helps future guests prepare for their stay. We hope to have the pleasure of welcoming you back to Sri panwa again soon.Warm regards,Sri panwa Phuket Team.

住宿方回覆: Dear Khun Asa Trav,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our attentive service, clean room, and private pool with a sea view. It’s also great to know you had a good time with our beach activities and buffet breakfast. Your kind words mean a lot to us, and we’re so glad you found your stay worth the price. We hope to welcome you back again soon!Warmest regards,Sri panwa Phuket Team.

住宿方回覆: 尊敬的客人，感謝您抽空分享您的經驗。很遺憾聽到您在入住期間遇到的問題。對於所造成的任何不適和不便，請接受我們最誠摯的歉意。客人的清潔和舒適是我們的首要任務，我們非常重視您的顧慮。如果您能直接與我們聯繫，我們將非常高興有機會更詳細地討論您的經驗並找到彌補的方法。再次，我們對所造成的任何困擾表示歉意，我們真誠地希望將來有機會重新獲得您的信任。

住宿方回覆: Dear Valued Guest,Thank you for your wonderful review! We are delighted to hear that you enjoyed the spacious and comfortable room, our superb service, and the beauty of the beach, sunrise, and sunset. Your kind words mean a lot to us, and we truly appreciate your support.We look forward to welcoming you back on your next visit to Phuket for another memorable stay.Best regards,Sri panwa Phuket Team.

住宿方回覆: Dear Khun Yizhixiaojingyu,Thank you for sharing your feedback with us. We sincerely regret to hear about the challenges you faced with your booking and that your experience did not meet your expectations.At our hotel, we strive to provide the highest level of service and comfort for our guests. We apologize if the room arrangement and overall environment did not meet your satisfaction. Your comments are invaluable to us, and we will review them with our team to explore ways to improve.If there is anything we can do to assist you further, please do not hesitate to reach out. We truly appreciate your feedback and hope to have the opportunity to welcome you again for a more enjoyable stay in the future.Best regards,Sri panwa Phuket Team.

住宿方回覆: Dear Khun Weilingdunduoergun ,Thank you for sharing your honest feedback. We're glad you enjoyed the scenery and your room, but we’re sorry to hear that other aspects of your stay didn’t meet your expectations.Your comments about accessibility, breakfast, transportation, and front desk communication are valuable to us. We’ll work on these areas to improve our guest experience.We appreciate your insights and hope to welcome you back in the future for a more enjoyable stay.Warm regards,Sri panwa Phuket Team.

住宿方回覆: Dear Valued Guest,Thank you for your kind words! We’re so glad you had a lovely time and found our resort beautiful. We look forward to welcoming you back again soon.Warm regards,Sri panwa Phuket Team.

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced due to the power outage during your stay. We understand how frustrating this must have been, especially with the resulting discomfort and the need to relocate to a different room. Please accept our deepest apologies for any miscommunication regarding the room type and the refund process.We take full responsibility for the confusion regarding the refund and are sorry that you had to go through multiple communications to resolve the issue through Ctrip. We will review our internal procedures to ensure a smoother experience for our guests in the future, regardless of the booking platform.Your feedback regarding our facilities is also appreciated. We are currently addressing the concerns you mentioned and investigating the issue with the electrical wiring to prevent such occurrences moving forward. We strive to maintain a high standard, and your comments are invaluable as we work to improve our services.I would like to extend an invitation to you to stay with us again in the future, and I will personally ensure that your experience is nothing short of excellent. Please feel free to contact me directly if you plan to return, and we will do everything we can to make your next stay more comfortable and enjoyable.Once again, I apologize for the inconvenience and thank you for your honest feedback.Warm regards,Sri panwa Phuket Team.

住宿方回覆: Dear Valued Guest,Thank you for your kind words and for sharing your experience with us! We are delighted to hear that you enjoyed both our service and meals, and we truly appreciate your compliments on the quality of your stay.It’s our priority to provide first-class experiences for all our guests, and we are so pleased that we succeeded in making your visit memorable. We look forward to welcoming you back for another exceptional stay.Please don’t hesitate to reach out if we can assist with anything for your next visit!Best regards,Sri panwa Phuket Team.

住宿方回覆: Dear Valued Guest,Thank you for choosing to stay with us for the third time! We are truly grateful for your loyalty and are thrilled to know that you continue to enjoy your experiences at Sri panwa Phuket.Your feedback is always valuable, and we look forward to making your next visit even more memorable. Please don’t hesitate to reach out if there’s anything we can do to enhance your stay during your next visit.We can’t wait to welcome you back soon!Best regards,Sri panwa Phuket Team.

住宿方回覆: Dear Valued Guest,Thank you for choosing to celebrate your birthday with us! We’re delighted to hear that you enjoyed your stay, the many photo-worthy spots, and our variety of swimming pools. It’s wonderful to know we could help make your special day even more memorable.We hope to welcome you back soon for more unforgettable moments!Warm regards,Sri panwa Phuket Team.

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your review with us. We are delighted to hear that you enjoyed the natural environment, cleanliness, and our warm and thoughtful service. It’s wonderful to know that our team’s hospitality left a lasting impression on your stay.We understand your regret about staying for only one night, and we would be thrilled to welcome you back for a longer stay in the future so you can explore and enjoy even more of what we have to offer.Thank you again for choosing to stay with us during your time in Phuket.Warm regards,Sri panwa Phuket