Stayed here as part of a wedding party. The bride and groom had booked this months in advance and provided a full breakdown of room allocation to the hotel in advance. We arrived a day earlier and we’re greeted with a very defensive manager who blamed the lack of organisation on the bride and groom. Spent a good 30 minutes at reception to double check everything would be ok ahead of the next day when close to maybe 100-200 guests would arriving. He assured us several times it would be. Clearly this had not been done which resulted in mass chaos, wrong rooms being given out, people walking into our room (when changing) because they’d be given incorrect keys. Dirty bedding which my friend waited until 11pm to receive clean bedding for. My bed had springs poking out and I did ask for a mattress protector but surprise it never did arrive at all. The other members of staff were friendly and pleasant but ultimately had no idea what was going on or what to do. I felt really bad for them in the end at the pure lack of management support or guidance as it was likely a hugely stressful experience for them. Total total chaos and it was just a shame that it meant the brides immediate family were late to the evening reception as a result. Everything could have been improved with actual organisation which seems non existent.
Family of 4 stayed for one night whilst visiting family in the area. We had paid in advance for our breakfast and booked a table for 9am the following morning. Went to have breakfast and the restaurant had a sign on the door stating it was closed until 3pm! Was very disappointed and so were my two children who were very hungry by this point! Went to reception to be told we would get our breakfast refunded wasn’t overly apologetic, just factual and blunt! Wasn’t given a reason! Very poor service we be back. We then had to go else where and pay again for breakfast whilst waiting for our refund to process which would take several days!
飯店地理位置優越,駕車至HATFIELD站僅需2km 。旅客們可以發現Hatfield Park Farm 到飯店只有很短的距離。飯店佔盡地理之宜,哈特菲爾德莊園、Mill Green Museum and Mill和River Lee Navigation離此都很近。客房內的所有設施都是經過精心的考慮和安排,衣櫃/衣櫥在滿足您入住需求的同時又能增添家的溫馨感。倘若您在忙碌的一天後想在自己的客房內放鬆,提供吹風機的客房浴室是不錯的選擇。優美的環境,再搭配上細緻周到的服務,飯店的休閒區定能滿足您的品質需求。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
若想要遊覽哈特菲爾德,"skyvillion - 赫特菲爾德帶花園和停車位的2臥宅"將會是一個不錯的的住宿之選。飯店地理位置優越,駕車至HATFIELD站僅需2km 。旅客們會發現Hatfield Park Farm和哈特菲爾德莊園距離飯店都不遠。飯店佔盡地理之宜,Mill Green Museum and Mill、River Lee Navigation和Gravity Force離此都很近。優美的環境,再搭配上細緻周到的服務,飯店的休閒區定能滿足您的品質需求。
Stayed here as part of a wedding party. The bride and groom had booked this months in advance and provided a full breakdown of room allocation to the hotel in advance. We arrived a day earlier and we’re greeted with a very defensive manager who blamed the lack of organisation on the bride and groom. Spent a good 30 minutes at reception to double check everything would be ok ahead of the next day when close to maybe 100-200 guests would arriving. He assured us several times it would be. Clearly this had not been done which resulted in mass chaos, wrong rooms being given out, people walking into our room (when changing) because they’d be given incorrect keys. Dirty bedding which my friend waited until 11pm to receive clean bedding for. My bed had springs poking out and I did ask for a mattress protector but surprise it never did arrive at all. The other members of staff were friendly and pleasant but ultimately had no idea what was going on or what to do. I felt really bad for them in the end at the pure lack of management support or guidance as it was likely a hugely stressful experience for them. Total total chaos and it was just a shame that it meant the brides immediate family were late to the evening reception as a result. Everything could have been improved with actual organisation which seems non existent.
Family of 4 stayed for one night whilst visiting family in the area. We had paid in advance for our breakfast and booked a table for 9am the following morning. Went to have breakfast and the restaurant had a sign on the door stating it was closed until 3pm! Was very disappointed and so were my two children who were very hungry by this point! Went to reception to be told we would get our breakfast refunded wasn’t overly apologetic, just factual and blunt! Wasn’t given a reason! Very poor service we be back. We then had to go else where and pay again for breakfast whilst waiting for our refund to process which would take several days!
69 評價