住宿方回覆: Dear Valued Customer, Thank you so much for taking the time to share your wonderful review of your recent stay at Le Chanvre! We are delighted to hear that you and your group, including the elderly, had a great experience with us.Our team takes pride in providing friendly and attentive service, and it’s heartwarming to know that you felt warmly welcomed with our smiles, welcome drinks, and luggage assistance. Your kind words about the cleanliness, location, and comfort of our hotel are truly appreciated.We’re also glad you enjoyed exploring the vibrant streets around us and visiting the famous Train Street – it's indeed a unique and convenient highlight of Hanoi! While we’re happy to hear you liked our breakfast, we value your feedback about the variety, and we will look into expanding our range to enhance your dining experience in the future.Thank you for your kind recognition of our front desk team’s efforts. Your satisfaction is the greatest reward for all of us at Le Chanvre. We hope to have the pleasure of welcoming you back for another memorable stay in Hanoi.Wishing you all the best,Carter Nguyen (Mr.)Front Office Manager
住宿方回覆: Dear Valued customer, Thank you so much for taking the time to share your wonderful feedback! We’re delighted to hear that you had a satisfying experience during your stay at Le Chanvre.It’s great to know that our soundproof rooms, cleanliness, and thoughtful service met your expectations. We’re especially thrilled to hear your kind words about Ms. Mia. She always goes the extra mile to assist our guests, and we’ll be sure to pass along your compliments to her – it will make her day!We’re honored to be your first choice in Hanoi, and we can’t wait to welcome you back for another fantastic stay in the future. Thanh Chi Nguyen (Mr.)Front Office Manager
Shenmewanyiererer
尊貴大床房
入住於 2024 年 9 月
與好友旅遊
5 則評論
5.0/5
超棒
發布於 2024 年 10 月 28 日
Mr Thant and Ms Nguyel Aut very nice very kind,酒店地理位置不錯
住宿方回覆: Dear Valued customer,Thank you for sharing such a lovely review! We’re delighted that you enjoyed our location and appreciated the efforts of our team, especially Mr. Thanh and Ms. Nguyet Anh. We aim to create a warm and welcoming atmosphere for each guest, and it’s wonderful to know that we succeeded during your stay.We look forward to welcoming you back to Le Chanvre for another memorable visit in Hanoi!Best regards,Thanh Chi Nguyen (Mr.)Front Office Manager
住宿方回覆: Dear Ms. Lisa,Thank you so much for taking the time to leave such a wonderful review of your stay at our boutique hotel! We are delighted to hear that you enjoyed our prime location near Hoan Kiem Lake, as well as the cleanliness and safety of the hotel. It's also great to know that you loved the rice noodles in our restaurant, especially with the local sauces!We're particularly pleased that Mai was able to assist you in Chinese and that this made communication smooth and enjoyable for you. We will be sure to pass along your kind words to her!Thank you for recommending us, and we hope to welcome you back on your next visit to Hanoi!Warm regards,Thanh Chi Nguyen. Front Office Manager
住宿方回覆: Dear Valued customer, Thank you for choosing Le Chanvre for your recent business trip and for sharing your experience. We are pleased to hear that you found our location convenient, especially being close to Hoan Kiem Lake, the church, and other landmarks like the Ho Chi Minh mausoleum While our rooms are designed to be cozy and fully equipped, we are glad that it suited your needs during your stay.If your travels bring you back to Hanoi, we hope to welcome you again, whether for business or leisure, and provide an even more delightful stay.Warm regards,Thanh Chi Nguyen (Mr.) Front Office Manager
喬治陳 George
豪華大床房
入住於 2024 年 8 月
家庭出遊
2 則評論
5.0/5
超棒
發布於 2024 年 9 月 4 日
Very nice hotel, 裝修相當的精緻高檔,服務人員也都非常的熱情親切接待,餐點也很棒很精緻;可惜就房間小了點,但什麼都有,推薦大家可以來住這家
住宿方回覆: Dear Mr. George, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our service, location, and room. Your recommendation means a lot to us. It was a pleasure having you stay with us, and we look forward to welcoming you back in the future.Warm regards,Thanh Chi Nguyen (Mr.)Front Office Manager
訪客用戶
尊貴大床房
入住於 2024 年 9 月
商務出差
13 則評論
5.0/5
超棒
發布於 2024 年 11 月 5 日
非常棒的一家酒店,工作人員非常熱情,特別喜歡Mia,環境很好,很乾凈,推薦
住宿方回覆: Dear Mr. Tom, Thank you so much for your kind words and recommendation! We’re thrilled to hear that you enjoyed your stay at Le Chanvre and appreciated our clean and welcoming environment. It’s wonderful to know that our team’s enthusiasm, especially Mia’s, made your experience memorable. I will be sure to pass along your compliments to her – it will certainly make her day!We look forward to welcoming you back on your next visit to Hanoi!Warm regards,Thanh Chi NguyenFront Office Manager (Mr.)Le Chanvre Hotel
Lingdachen
豪華大床房
入住於 2024 年 9 月
商務出差
32 則評論
5.0/5
超棒
發布於 2024 年 10 月 21 日
在還劍湖旁邊,但是不吵鬧,中心城區還比較方便,服務人員非常好。早餐也很精緻
住宿方回覆: Dear Mr/ Ms. Lingdachen,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our central location near Hoan Kiem Lake and appreciated the tranquility despite being in the heart of the city. It's great to know that our service and the breakfast left a positive impression on you—our team works hard to make every guest's stay special, and feedback like yours motivates us to continue doing so.We look forward to welcoming you back to Le Chanvre on your next visit to Hanoi.Warm regards,Thanh Chi Nguyen (Mr.)Front Office Manager
住宿方回覆: Dear Valued customer,Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay with us and appreciated our service. Our team strives to provide a warm and welcoming experience for all our guests, and it is rewarding to know that you felt well taken care of.We acknowledge your comment about the breakfast, and we are constantly working to improve our offerings to better meet the expectations of our guests. We also understand that while the street view provides a nice perspective of the bustling Hanoi Old Quarter, it can be a bit noisy. We appreciate your understanding and patience regarding this.Our location is indeed one of our highlights, and we are pleased to know it added to the convenience and enjoyment of your stay. It's great to hear that you found our proximity to Sword Lake and the surrounding businesses beneficial.We are glad we could accommodate your request for a late check-out and that our response time was satisfactory.Thank you once again for your feedback. We look forward to welcoming you back to our hotel in the future.Best regards,Thanh Nguyen Chi (Mr.)Front Office Manager.
住宿方回覆: Dear Valued customer, Thank you for taking the time to share your feedback about your recent stay at Le Chanvre. We truly value your input as it helps us improve our services and facilities.We appreciate your acknowledgment of our location’s convenience to various attractions and the quality of our breakfast offerings. Your positive notes mean a lot to us.We are, however, deeply sorry to hear about the issues you encountered with the bathroom. The cleanliness and functionality of our facilities are top priorities for us, and we sincerely apologize for not meeting your expectations in this area. We will immediately address the mold stains on the silicone with our housekeeping and maintenance teams to ensure this is rectified. Additionally, we understand your concern regarding the bathtub design and the water leakage. Your feedback will be taken into consideration as we work on improving the comfort and safety of our rooms, especially for elderly guests.While we regret that your experience did not meet your expectations, we hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay.Warm regards,Carter Nguyen (Mr.)Front Office Manager
住宿方回覆: Dear Valued customer,Thank you for choosing our hotel for your stay in Hanoi and for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed our location in the vibrant old quarter, as well as our facilities, including the rooftop swimming pool and the comfortable room amenities.We are especially pleased that our staff members, Van and Mia, were able to provide you with excellent service and assist with your room change to suit your personal preferences. Your kind words will be shared with them, as they will be thrilled to know their efforts contributed to your pleasant stay.It was a pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to Hanoi.Warm regards,Thanh Nguyen Chi (Mr.)Front Office Manager.
住宿方回覆: Dear Valued customer,Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you found our location convenient and our service professional. It's wonderful to know that the small touches, such as the welcome wine, towel at check-in, and the complimentary umbrella, made your stay more enjoyable.We strive to provide a cost-effective and memorable experience for all our guests, and it's gratifying to hear that we succeeded during your visit. We look forward to welcoming you back on your next trip to Hanoi.Warm regards,Thanh Chi Nguyen (Mr.)Front Office Manager.
匿名用戶
豪華大床房
入住於 2024 年 8 月
商務出差
2 則評論
5.0/5
超棒
發布於 2024 年 9 月 15 日
酒店處於繁華地段,吃行都很方便,酒店服務不錯,特別是My和Rin,服務很好!
住宿方回覆: Dear Valued customer, Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you enjoyed your stay and found our location convenient for exploring the vibrant surroundings of the Hanoi Old Quarter.My and Rin will be delighted to hear your compliments about their service. Our team always strives to provide the best possible experience, and it’s rewarding to know that it made a positive impact on your stay.We look forward to welcoming you back on your next visit to Hanoi!Warm regards,Thanh Nguyen ChiFront Office Manager
住宿方回覆: Dear Valued customer,Thank you for sharing your experience at Le Chanvre. I sincerely apologize that your stay did not meet your expectations, particularly regarding the location of your room and the amenities of the executive terrace room.At Le Chanvre, we strive to provide a comfortable and memorable experience for every guest. I regret to hear that the elevator noise affected your rest. We understand the importance of a peaceful stay and will revisit our room assignments and soundproofing measures to improve in this area.Regarding the executive terrace room, we aim to accurately represent all room features in our descriptions. Your feedback highlights the need to further clarify details to ensure guest expectations align with our offerings.We also note your concerns about the price-to-value ratio and will take this into account as we continually review our pricing policies.We truly value your input as it helps us refine our services. Should you choose to give us another opportunity, please contact me directly. I would be delighted to personally assist with your arrangements to ensure a more enjoyable experience.Warm regards,Thanh Chi Nguyen (Mr.) Front Office Manager