河內麻飯店和溫泉的評論

住宿方回覆: Dear Valued Customer, Thank you very much for taking the time to share such a lovely review. We’re delighted to hear that you enjoyed the European charm and timeless character of our hotel. It's wonderful to know that our central location added convenience and ease to your stay, with so many great shops, restaurants, and local attractions just steps away.We’re especially pleased that Helena and our front desk team made a positive impression with their warm smiles and attentive service. Your kind words truly mean a lot to us and will be shared with the entire team.We hope to have the pleasure of welcoming you back again soon!Warm regards,Carter Nguyen ( Mr.) Front Office Manager

住宿方回覆: Dear Valued CustomerThank you so much for your kind and detailed review!We’re delighted to hear that you enjoyed our central yet peaceful location – it’s true that being close to Hoan Kiem Lake, the Old Quarter's vibrant bar street, and St. Joseph's Cathedral makes exploring Hanoi incredibly convenient. We're also happy to know that our breakfast and service left a positive impression on you – your kind words truly motivate our team.Thank you as well for pointing out the features of our basic room type. While it doesn't have a window, we’re glad it still offered you a quiet and comfortable stay. And yes, the baguette sandwich by the church is a local favorite – we’re thrilled you got to try it!We sincerely appreciate your recommendation and hope to welcome you and your friends back to Hanoi soon.Warm regards,Carter Nguyen (Mr.)Front Office Manager

住宿方回覆: 尊敬的客人：感謝您的周到回饋。我們很高興我們團隊的熱情款待以及酒店毗鄰還劍湖的地理位置讓您感到賓至如歸。對於升級後的客房佈局和浴室清潔度未能達到您的期望，我們深感抱歉。作為一家位於歷史建築中的精品酒店，我們的客房形狀各異，但我們理解這可能會影響您的舒適度。我們已記錄您的回饋，並將改進我們提供的客房選擇，以便更好地服務未來的客人。關於浴室，我們已與客房服務團隊溝通並增加了檢查頻率。 Le Chanvre 酒店使用環保產品，以確保您和地球的健康。您的舒適是我們的首要任務，我們希望再次歡迎您，為您帶來更優質的住宿體驗。此致，Carter Nguyen（先生） 前台經理

住宿方回覆: Dear Valued Customer,Thank you so much for taking the time to share such a kind and detailed review of your stay with us at Le Chanvre! We’re delighted to hear that you enjoyed our convenient location in the Old Quarter, our elegant décor, and especially our breakfast and service.Your kind words about our front desk and reception team truly mean a lot to us. We always strive to provide warm, attentive service and create a comfortable and memorable experience for all our guests.It was a pleasure having you, and we’re so happy to know that we’ll have the opportunity to welcome you back on your next trip to Hanoi!Warm regards,Carter Nguyen ( Mr.) Front Office Manager

住宿方回覆: Dear Valued Customer, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed our unique location and the French-inspired charm of our hotel. Your kind words about our design and decoration truly mean a lot to us.We’re especially pleased to know that you were well taken care of by our team. Ngoc Mai will be thrilled to hear your compliments—she takes great pride in making our Chinese-speaking guests feel at home.We look forward to welcoming you back to Le Chanvre soon!Warm regards,Carter Nguyen ( Mr.) Front Office Manager

住宿方回覆: Dear Mr. Hongbin,Thank you so much for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed your stay with us and appreciated our location, the warm service, and the thoughtful welcome upon check-in.As you mentioned, our hotel is nestled in the heart of the Old Quarter, where the lively mix of shops, eateries, and local life brings a unique charm, though we understand it can sometimes feel a bit bustling. We're glad that despite the room having an internal window, it didn't affect your overall experience. Your understanding means a lot to us.It’s great to hear that you enjoyed breakfast on our tenth floor with a street view—our team will be happy to know that their service left a positive impression! While the weather wasn’t ideal for the pool and bar this time, we do hope you’ll have the chance to enjoy them on your next visit.Thank you once again for choosing Le Chanvre. We look forward to welcoming you back in the future for another relaxing stay.Warm regards,Carter Nguyen (Mr.)Front Office Manager

住宿方回覆: Dear Valued Customer, Thank you so much for your kind words and for taking the time to share your experience at Le Chanvre. We’re truly delighted to know that you enjoyed the clean and comfortable room, our attentive service, and the Chinese language support.It’s also wonderful to hear that our breakfast selection, especially the Vietnamese rice noodles and porridge with shrimp and meat, made a great impression on you. We put a lot of care into every detail, and your recommendation means the world to us.We look forward to welcoming you back again soon!Warm regards,Carter Nguyen (Mr.)Front Office Manager

住宿方回覆: Dear Valued Customer, Thank you for taking the time to share your feedback.We sincerely regret not being aware of these issues during your stay, as we would have done our best to assist you promptly. Your comments about the room size, ventilation, lighting, and bathroom layout are genuinely important to us. We understand how these factors affected your comfort and will be working closely with our team to improve these areas.We also apologize for the inconsistency in the bathroom design and will take steps to ensure better uniformity and functionality across our rooms.While we’re glad you appreciated our central location, we’re truly sorry the overall experience did not meet your expectations. We hope you might give us another opportunity in the future, so we can provide you with a much more comfortable and satisfying stay.Warm regards,Carter Nguyen ( Mr.)Front Office Manager

住宿方回覆: Dear Valued Customer, Thank you so much for taking the time to share your wonderful review of your recent stay at Le Chanvre! We are delighted to hear that you and your group, including the elderly, had a great experience with us.Our team takes pride in providing friendly and attentive service, and it’s heartwarming to know that you felt warmly welcomed with our smiles, welcome drinks, and luggage assistance. Your kind words about the cleanliness, location, and comfort of our hotel are truly appreciated.We’re also glad you enjoyed exploring the vibrant streets around us and visiting the famous Train Street – it's indeed a unique and convenient highlight of Hanoi! While we’re happy to hear you liked our breakfast, we value your feedback about the variety, and we will look into expanding our range to enhance your dining experience in the future.Thank you for your kind recognition of our front desk team’s efforts. Your satisfaction is the greatest reward for all of us at Le Chanvre. We hope to have the pleasure of welcoming you back for another memorable stay in Hanoi.Wishing you all the best,Carter Nguyen (Mr.)Front Office Manager

住宿方回覆: Dear Valued Customer, Thank you very much for your wonderful review!We are truly delighted to hear that you had a great stay with us and that our team's friendly service made a positive impression. Mia and the rest of our team, including our Chinese-speaking front desk staff, are very grateful for your kind words.We are looking forward to welcoming you back on your next visit. Please feel free to contact us if you need any assistance with your future bookings.Wishing you all the best until we meet again!Warm regards,Carter Nguyen ( Mr.) Front Office Manager

住宿方回覆: Dear Valued customer, Thank you so much for taking the time to share your wonderful feedback! We’re delighted to hear that you had a satisfying experience during your stay at Le Chanvre.It’s great to know that our soundproof rooms, cleanliness, and thoughtful service met your expectations. We’re especially thrilled to hear your kind words about Ms. Mia. She always goes the extra mile to assist our guests, and we’ll be sure to pass along your compliments to her – it will make her day!We’re honored to be your first choice in Hanoi, and we can’t wait to welcome you back for another fantastic stay in the future. Thanh Chi Nguyen (Mr.)Front Office Manager

住宿方回覆: Dear Mrs. Vallisa, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your stay with us did not meet your expectations, and we deeply regret the inconveniences you encountered.Please accept our sincere apologies for the condition of the room and facilities. What you described regarding the wallpaper, carpet, air conditioning, and bathroom leakage is far from the standard we aim to uphold. We take such comments very seriously and have already reported these issues to our maintenance team for immediate inspection and repair.We are also sorry to hear that you were disappointed with the swimming pool and lounge chairs. While our pool is designed as a compact relaxation space, we understand that expectations may vary and will look into how we present this information more clearly in our listings. The concerns you raised about the bar menu pricing and the quality of the coconut milk coffee are also very concerning to us. We will be reviewing our beverage preparation and pricing policy to ensure it reflects both quality and value.At Le Chanvre, we are committed to continuous improvement and guest satisfaction. We truly appreciate your honest feedback as it helps us better identify the areas where we need to improve. If you would be open to discussing this further or allowing us the opportunity to make it right, please feel free to contact us directly.Once again, we are very sorry for the experience you had and thank you for bringing these matters to our attention.Warm regards,Carter Nguyen ( Mr.)Front Office Manager

住宿方回覆: Dear Valued Customer, Thank you so much for your kind words! We’re delighted to hear that you had a satisfying stay and appreciated our cleanliness, hygiene, and front desk service. Our team takes great pride in providing a welcoming and comfortable experience for our guests, and your feedback truly motivates us. We look forward to welcoming you back to Le Chanvre in the future!Best regards,Carter Nguyen (Mr.)Front Office Manager

住宿方回覆: Dear Valued Customer, Thank you very much for taking the time to share your experience with us.We’re glad to hear that you enjoyed our breakfast and appreciate your kind comment on it. However, we’re truly sorry to learn that several aspects of your stay did not meet your expectations.We sincerely apologize for the inconvenience caused by the bathroom setup and the lack of a shower curtain, which led to water spilling on the floor. Your feedback is important to us, and we will take it into consideration as we look into possible improvements.Regarding the noise issue and sound insulation, we understand how important a quiet environment is for a good rest. We are very sorry that your sleep was disturbed. Please rest assured that we will be reviewing this matter carefully and exploring solutions to minimize disturbances, especially during late hours.We also acknowledge your comments about the elevator and corridor size. As a boutique hotel located in the historic Old Quarter, we work within certain spatial limitations, but we are always striving to improve comfort and guest satisfaction wherever possible.Once again, thank you for your honest feedback. We hope to have another chance to welcome you back and provide a better experience.Warm regards,Carter Nguyen (Mr.) Front Office Manager