羅徹斯特西/希臘萬豪萬楓飯店(Fairfield Inn & Suites Rochester West/Greece)

When we decided to stay another night due to bad weather, we were told it would cost $109. My card was charged $150. When checking out, i stood at the desk for over 10 mins and nobody came out. A food server walked by and asked if anyone has come out, i advised no, she asked if i was checking out, i advised yes, she wrote my room number down on a sticky note and said she would pass it along. That made me feel uneasy, so while i was on the road, i called hotel to make sure i was checked out, and immediately when lady answered, i was asked to hold. I did finally get my answer, but not impressed by customer service at all.

The fire alarm went off 2x and there was no fire and we lost sleep we asked for a refund or discount and was to told by the in house manager i had to wait to talk to her till she was done. And there was a gas leak.

Staff came in each day to clean the room and was nice to come back to the room seeing it clean as if we walked in the first time. The front desk staff was very friendly and kind. The pool/hot tub area was clean as well

Bathroom is extremely small. Heat didn’t work tub was clogged which caused rised-water. When I requested a different room, front desk attendant was rude and condescending.

Night manager was resentful that I booked thru *******. Gave me a lesser room and mentioned how I paid more for my room to my colleagues than their rate

Had a wonderful stay once again. Breakfast had plenty of choices, refilled items before they ran out, hot tub always working, and maids always do a great job.

The stay was fine, but we could not get the room temperature to go down. We brought this to the attention of the front desk, who left us a note that the whole hotel was set to 74 degrees. it was much too warm but the hotel was otherwise great.

We always stay here when visiting family. Clean and super-comfy beds. Great breakfast. Nice pool and hot tub, and, most of all, always a very nice and helpful staff.