格雷夫森德莊園貝斯特韋斯特飯店(Best Western the Manor Hotel Suites)

Good location in terms of proximity to major roads, but housekeeping unfortunately came into the room two hours before check out!

I would give it 11 out of 10 if I could. Fell upon this by sheer luck and ended up staying 4 nights instead of 1, we were so comfortable. Can’t understand some of the negative comments on the reviews. The staff are incredible, hardworking, happy, friendly, anything you want they will try and accommodate you, always someone available day and night, really flexible to special requests and caring regarding special diets. They make it like a home from home and the level of customer service is something that is very rare these days. They found me a room with a microwave when I told them on check in that I travel with my own food due to dietary restrictions. Our room was spacious and had every amenity you could think of, bed was comfortable, big soft thick towels. Everywhere spotlessly clean. Lounge area really homely, warm and cosy. Very good breakfast options, pub type menu available to order until about 9pm with some good quality hot food and gluten free options. Really good bar and service. Free tea and coffee 24 hour self service machine plus hot and cold water dispenser. Very good security both building and car park. Residents only hotel so always plenty of tables in lounge/restaurant and no need to worry about who might be coming into the hotel/restaurant. Most of the hotel including the lounge/restaurant has had a refurb/makeover/redecoration. A big personal thanks to all the staff for being so helpful to me during our stay. Wouldn’t hesitate to return and highly recommend. Easy to find and access and plenty of free secure parking. Very fairly priced and good value for money.

Outstanding service from the manager Peter, with similar high service from waitress Kay. Added to which the food was delicious - something you don't hear too often about hotels. And as you're asking we had, Toad in the Hole with fresh vegetables, followed by Pavlova & fruit berries. Yes really. Also, 24/7 coffee & tea available during your stay. First time we have stayed in this hotel, or its parent group Best Western , & we will look out for it again. An exceptionally good hotel stay ,with large, comfy room, good food & just off the motorway .

It was the first time I stayed at Manor Hotel, and I was pleasantly surprised. Received a walm welcome upon arrival with everything ready. Will definitely return when in the area again. Thank-you!

Spent two nights while attending family funeral. Room ok, though bits of rubbish on bathroom floor. Friday breakfast lovely and funeral wake tea in afternoon was stupendous. However, our room was never cleaned, so we returned to our dirty cups and no coffee etc. Saturday morning breakfast was lacking fresh melon and adequate choice. Even had to make our own tea unlike on Friday.. Staff very friendly and obviously local so helped with directions to crematorium.

Another brilliant, happy stay at the Manor. The newly decorated bedrooms with complete new bathrooms are looking very impressive and the corridor down to rooms looks brilliant. Looking forward to a visit when all work completed. As always, friendly staff and good food. Thanks to all for a happy few days.

Excellent service, reception very welcoming on arrival and when returning after a day out. Keen to point out the complimentary teas, coffee machine in reception. Room we felt was a little dated, but comfortable and spacious.

This hotel was a great stay the only bad thing I could say is that the breakfast was priced a little to high and the internet was great when we could connect to it, but the staff was amazing answer all our question and made us feel welcome, if it wasn’t for the high priced breakfast and bad internet I would rate the hotel a 5 star

I would rate this hotel a 3 normally, however, the staff are fantastic and for that alone it deserves a 4. The lady on Reception was so helpful and friendly. Nothing was too much trouble and she went out of her way to be helpful. The food was nice too and I liked the water and coffee machine. The downstairs restaurant and bar area was nicely decorated. The only thing that let the hotel down was that the bedroom decor was a bit shabby. The room was clean and big and the bed was comfortable. A fair price for what you get.