Très bien situées dans un endroit calme, ces suites dominent le lac face à Lecco. Dans un très beau jardin une construction moderne et durable avec un charmant accès au cœur de Malgrate ou à Lecco. Un accueil impeccable et très sympathique, des petits déjeuners très bien servis par un personnel très aimable. Un honesty bar très bien achalandé !!!
翻譯
住宿方回覆: Dear Christian, From the bottom of our hearts, we sincerely thank you for your kind words and for taking the time to share your experience. It is truly gratifying to know that you appreciated the tranquility and beauty of the lake, as well as the comfort of our suites and the warm hospitality of our team. Your satisfaction is our greatest reward, and knowing that you felt welcomed and well cared for fills us with joy. We are also delighted that you enjoyed our breakfast service and our honesty kitchen. We hope to have the pleasure of welcoming you again soon for another wonderful stay by Lake Como. Warmest regards, Samantha Marchionni Guest Relation
訪客用戶
入住於 2025 年 4 月
夫妻/情侶出遊
2.0/10
發布於 2025 年 5 月 16 日
Casa Sull’Albero Nous avions réservé une chambre le 16 novembre pour notre séjour du 2 au 5 mai 2025. Nous sommes un couple de plus de 65 ans et nous voyageons avec notre chien. Nous avons été très bien accueilli lors de notre arrivée. Très belle établissement moderne fait de bois et de verre, au milieu d’un beau grand jardin. Notre surprise fut stupéfiante, lorsque nous fûmes conduit à notre chambre. Un « mouchoir de poche» moins de 20 mètres carrés comme annoncé sur booking! Pas de rangement possible pour les bagages. Aucune place pour faire dormir notre chien si ce n’est sur notre lit… La vue sur le sur le jardin est certes très agréable… mais les grandes baies vitrées ne permettent aucune intimité! De plus l’ensoleillement avait fait grimper la température de la chambre à 30 degrés ! La climatisation ne fonctionnait pas…. Nous sommes descendus à la réception pour signaler ce dis fonctionnement…! La réponse fut sans appel, pas de climatisation avant le 15 mai !!!! Le propriétaire ne voulant pas la faire fonctionner !!!! Notre décision fut vite prise, après avoir demandé un remboursement nous avons quitté l’établissement avec l’aide compatissante de la très gentille réceptionniste. Nous avons eu toutes les difficultés pour trouver un autre logement car nous étions le week-end du premier mai… Je ne comprends toujours pas le manque de professionnalisme du propriétaire, et le mépris pour sa clientèle. Nous ne recommanderons jamais cet établissement uniquement pour cette raison !!!
住宿方回覆: 親愛的 Go Places,非常感謝您給予的精彩評論!我們非常高興您在 Casa Sull'Albero 度過了愉快的時光,並對我們的設施和服務感到滿意。非常感謝您的詳細回饋,這將對未來的客人非常有幫助。 我們很高興您喜歡這裡的景色、泳池和誠實廚房。我們也很高興聽到我們的團隊為您留下難忘的住宿做出了貢獻。您對我們員工的善意評價對我們意義重大。 我們希望很快能再次歡迎您和您的家人回來! 馬爾格拉特、莎曼珊·馬爾基奧尼賓客關係部致以誠摯問候
Annelies S
入住於 2024 年 11 月
夫妻/情侶出遊
10.0/10
超棒
發布於 2024 年 12 月 14 日
Es war ein sehr schöner Abstecher in dieses schöne Hotel. Es liegt eingebettet in herrlicher Natur , wir haben ein sehr gutes Frühstück genossen, wurden von Elisa sehr freundlich verwöhnt das ganze Hotel ist mit Naturholz eingerichtet man kann sich nur wohlfühlen. Es ist alles sehr neu und gut ausgestattet Ich würde wieder dieses Hotel buchen
翻譯
住宿方回覆: Dear Annelies, we are truly delighted to hear that you enjoyed your stay with us and appreciated the serene natural setting, our rich breakfast offerings, and the warm hospitality provided by Elisa. It fills us with joy to know that you felt so comfortable in our nature-inspired and modern spaces, carefully designed to ensure a sense of well-being for all our guests. It would be an absolute pleasure to welcome you back to our property in the future. Thank you once again for your trust and lovely feedback. Warmest regards from la Casa sull'Albero, Samantha Marchionni Guest Relation
s0niadari0
入住於 2024 年 12 月
夫妻/情侶出遊
8.0/10
很好
發布於 2025 年 1 月 12 日
Viaggio di coppia, belle stanze, pulitissime, in una location sorprendente. La Spa è riservata è molto bella intima. Colazione veramente invidiabile, non manca nulla. Il personale è gentile e pronto a rispondere a qualsiasi esigenza.
翻譯
住宿方回覆: Buongiorno Sonia, vi ringraziamo di cuore per le vostre splendide parole. Sapere che avete apprezzato il vostro soggiorno, dalle stanze alla nostra Spa intima e riservata, fino alla colazione e all’attenzione del nostro personale, è per noi una grande soddisfazione. Ci auguriamo di accogliervi nuovamente per un altro soggiorno all'insegna del relax e del benessere. Un caro saluto, Samantha Marchionni Guest Relation
住宿方回覆: 親愛的傑特, 非常感謝您的客氣話。 我們真誠地高興得知您在 la Casa sull'Albero 度過了一段愉快的時光。 得知您欣賞酒店獨特的環境、設計、細心的員工以及令人驚嘆的屋頂景觀,我們感到很溫暖。我們很高興您對訪問的各個方面都感到滿意,包括在湖邊放鬆的機會。 當您希望從忙碌的生活中再次休息時,我們將非常高興地歡迎您回來。 來自科莫湖客戶關係部門 Samantha Marchionni 的誠摯問候
sarasH1248BK
入住於 2024 年 10 月
夫妻/情侶出遊
10.0/10
超棒
發布於 2024 年 11 月 4 日
Abbiamo soggiornato nella suite vista lago ed era assolutamente splendida. Staff estremamente cortese e disponibile, sono stata supportata in maniera impeccabile a fare una sorpresa per il compleanno del mio compagno.
翻譯
住宿方回覆: Gentile Sara, grazie di cuore per aver condiviso con noi la vostra esperienza. Siamo davvero felici di sapere che la vostra permanenza nella nostra Suite Vista Lago sia stata all'altezza delle aspettative e che abbiate trovato la nostra struttura e il nostro staff accoglienti e professionali. È stato un piacere aiutarvi a organizzare una sorpresa speciale per il compleanno del vostro compagno e siamo sinceramente contenti di aver contribuito a rendere la vostra esperienza indimenticabile. Speriamo di potervi accogliere nuovamente in futuro per altre occasioni. Un caro saluto, Samantha Marchionni Guest Relation
diah j
入住於 2024 年 5 月
家庭出遊
2.0/10
發布於 2024 年 6 月 29 日
We booked the hotel almost 2 months in advance. We booked 2 separate rooms. Upon our arrival, there were only 2 staff members at the reception and it was impossible to get the bags up because of how inconvenient their layout is. You have to climb up a set of 7-8 steps, and a rocky road to reach the hotel. After this already draining task the receptionist informed us about how their ACs aren’t working because of a thunderstorm the day prior, and how there isn’t anything he can do about it. If we knew this information a day prior, we wouldn’t have continued our stay in the hotel. The weather outside was 31-34° c and no one could’ve stayed a night without the AC. They gave us 2 rooms that did have AC but the temperature would’ve go below 23/24°c and it was as good as having no AC. The room was also much smaller than mentioned/shown in the pictures. The staff wasn’t helpful and upon a lot of convincing they said that they were able to get 4 of us 1 room at an extension of their hotel about 5-6 minutes away. We argued with them stating 1 room is clearly not enough for 3 adults and 15 year old, and that our booked was for 2 rooms, so it’s their responsibility to accommodate the same. Overall a terrible experience and the hotel had a complete lack of staff. I wouldn’t recommend the hotel to anyone else since the staff lack the basic courtesy to inform their clients about any problems occurring in the hotel which can clearly affect their stay. The extension of the hotel ended up being much better since it was recently renovated, had a better location & most importantly had a working AC which was a must during the summer here at Como.
翻譯
住宿方回覆: Buongiorno Diah, we hope this message finds you all well. We wanted to touch base with you and personally follow up regarding your recent stay at la Casa sull'Albero. We are sincerely sorryand it deeply concerns us that your stay did not meet your expectations, especially considering the inconveniences you faced upon arrival. It is regrettable that our reception layout and the AC issues due to the thunderstorm were not communicated to you beforehand, leading to discomfort during your stay. Please rest assured that we will do our utmost to ensure a much improved and comfortable experience for all our guests as we take your comments into huge consideration. We understand the importance of a comfortable room environment, especially during hot weather, and we apologize for the inconvenience caused by the AC not functioning properly. We did our best to promptly resolve the malfunction, but unfortunately, the damage caused by the thunderstorm proved to be very serious after the technicians' intervention. We strive to provide excellent service and we regret that on this occasion, we fell short of our usual standards. We appreciate your patience and understanding during this challenging situation. Your comments are incredibly valuable to us as we continue to improve our services and communication with our guests. Furthemore, we are sincerely happy you appreciated our brand new sister property, Hotel Promessi Sposi, reopened after renovations in April 2023. Best regards from Malgrate, Samantha Marchionni Guest Relation
sbieth992183
入住於 2025 年 1 月
夫妻/情侶出遊
8.0/10
很好
發布於 2025 年 2 月 15 日
Tr!ès belle établissement, le personnel les services proposés sont d'excellente qualité et permettent de se sentir comme à la maison.
翻譯
住宿方回覆: Dear Sebastien, Thank you from the bottom of our hearts for your wonderful words. We are truly grateful for your kind appreciation of our property and the quality of our services. Knowing that you felt at home during your stay brings us immense joy. It was a pleasure to welcome you, and we sincerely hope to have the opportunity to host you again in the future. Warmest regards, Samantha Marchionni Guest Relation