金邊親子旅遊

房間乾淨整潔 很有東南亞特色 酒店環境很有度假的感覺 椰樹泳池。每次入住我都寬慰自己 假裝在休假🤣 是我這樣的懶人優選。早餐這次帶沒七月時豐富 但也還OK。

來柬埔寨第一站就入住酒店、今年第六年了。 設施：典型的東南亞熱帶雨林氣候 衞生：條件還算可以吧！ 環境：很好、花園式酒店適合度假

This is a fantastic hotel with a recent soft opening, I was able to stay here for three nights and had a superb experience. The spa was world class. It had a fantastic infinity pool, I had multiple meals in the poolside restaurant that were outstanding in the five star category. I had some special arrangements for dance classes from Sarah, who was wonderfully responsive to all inquiries and special requests. The value is outstanding, and this is on its way to be the best hotel in Phnom Penh.

We love this place. Staff is great, everything is very clean, WIFI and air-conditioner are excellent. We will definitely visit again. Hotel Interior and Rooms Are very Good but the Security Staff is good. Very nice and comfortable rooms with a good location near train station.

非常好的入住體驗，完全就像是在國內的感覺，酒店的工作人員服務態度意識很好，大堂服務人員基本都會中文，房間也比較大和寬敞透氣舒服。 入住期間好多事情一直找酒店的工作人員，都給到了非常好的幫助，全中文毫無溝通障礙，啊哈哈哈哈哈……

住的naga2，房間挺大的，窗外對着車水馬龍不算吵，前台態度很好，早餐選擇也很多。剛到酒店去了naga1，通過地下免税店從1走到2。第二天朋友把我們也送到了naga1，準備進門右轉下免税店去naga2（不用走正前方酒店方向），但酒店方向的安檢態度強硬非要我們過一次包，好行，配合，過了安檢又非要把我手裡拿的雨傘再過一次。怎麼我一介女流還能在傘裏*******不成？做事死板非常影響心情。低分是給安檢的。

非常好的景觀，早上起床就能看到湄公河，房間很大有兩個空調，冰箱製冷效果極強。樓下就有超市，還有一個華潤萬家。酒店check in區域和酒店本體分離大約20m左右，當天很晚落地也能有保障。酒店可以單獨購買早餐，5刀一位，泳池就在餐廳外，景觀很好，豬肉燒麥非常好吃。 但需要注意的是，酒店提供的是桶裝水，而且沒有拖鞋，其他都很好，網速挺快的。房間門開門需要刷卡後向右轉兩圈才能開鎖，關門也一樣，安全性強。

Don’t typically stay with the Hyatt Brand, but the Hyatts in Asia have been amazing! The room here was great. It’s wonderfully located - near the river, the Palace etc. That’s not the reason for this review. This review is for the STAFF. We stayed here 12 nights and each day we were met with a collection of sweet smiles. Wish we learned all their names but are glad to have connected with a few: Daily breakfast buffet were with the lovely Seavyoung and shy Srey reap - thank you for taking such wonderful care of us each morning; Sotheary was our lovely lunch companion; Sopha, a sweet little thing from the Attic; Yem from the Regency Club, thank you for our bottomless Prosecco; Dinner Staff from 55, lovely Leakana and her team; Last, but certainly not least, Fariza, sweet darling, thank you for singing us romantic songs; Eric,one of the managers, love your contagious energy. Five Stars accommodations and amenities are pretty much the same, what separates them is the team of people who enhances your stay. For the entitled reviewers / visitors who expect perfect English…. How’s your Cambodian!?!

超讚的酒店，服務也特別貼心，本來入住時碰到一些不愉快的小插曲，但前廳部經理LYDIE ZHANG立即幫忙解決了，並帶給我們超級開心的入住體驗，真心給張小姐100個贊。

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.