Don’t typically stay with the Hyatt Brand, but the Hyatts in Asia have been amazing! The room here was great. It’s wonderfully located - near the river, the Palace etc. That’s not the reason for this review. This review is for the STAFF. We stayed here 12 nights and each day we were met with a collection of sweet smiles. Wish we learned all their names but are glad to have connected with a few: Daily breakfast buffet were with the lovely Seavyoung and shy Srey reap - thank you for taking such wonderful care of us each morning; Sotheary was our lovely lunch companion; Sopha, a sweet little thing from the Attic; Yem from the Regency Club, thank you for our bottomless Prosecco; Dinner Staff from 55, lovely Leakana and her team; Last, but certainly not least, Fariza, sweet darling, thank you for singing us romantic songs; Eric,one of the managers, love your contagious energy. Five Stars accommodations and amenities are pretty much the same, what separates them is the team of people who enhances your stay. For the entitled reviewers / visitors who expect perfect English…. How’s your Cambodian!?!
I would like to share my review base on the group trip perspectives. First, I had a convenient, and comfortable the whole facilities are well-equipped, room is spacious enough, no stress even if we put extra bed. Water is provided 2 bottles per person per a day. Restaurant: Morning buffet has various types of meals, which is helpful for overseas traveller. Omletts, noodles (Cambodian style) are live-cooking. Gym: It was well-equipped, and it would be better if the gym is open for 24 hours for guests (like western type of hotel fitness gym, after 10PM is only for hotel guests and used by self-care, self-responsiblity.) Otherwise group tour like study trip, tourists will not able to use the gym when it is closed at 10 PM. Pool: haven't used but enough size! Public spaces: lobby is spacious, and there are some public space available to guests. For example, the atrium right backside of the lifts, are quite nice to mingle and chat. Sanitation: it was helpful that hotel lifts and some facilities actually install sanitizer. Since there are almost no sanitizer outside the city of Phnom Penh. Access: connected with Olympia City Mall, which has supermarket, shops and restaurants with food court. The Olympia city area was guarded by securities so safer than outside. 5-min walking distance to Olympic Stadium. Must-used hotel for those who are going to watch football or other sports games around there. However, there are limited places for travellers to enjoy. No bar in the hotel, and around there at night. Hospitality: I have been quite warmly-treated by most of the staffs. Particularly concierge desk, fronts and restaurants. It was a respectful attitude that some staff members asked me some feedbacks for improvements. People made the stay more heartful and meaningful with nice memories.
Bardzo niemiła obsługa hotelu, brud i śmierdzące ręczniki, a pokoje wołające o remont łącznie z wyposażeniem ! ! Ceny za ten dobytek są z kosmosu i nieadekwatne do standardu ! ! ! ! Przestrzegam przed korzystaniem z tego hotelu, bo w Phnom Penh jest wiele hoteli które w tej cenie gwarantują czystość, kultura osobistą personelu na wysokim poziomie, a co najważniejsze komfort dobrego snu i wypoczynku ! !