訪訪客DO NOT STAY HERE. Our stay was ruined by the hotel cleaners who rooted through all of our bags to steal our money. When we informed the manager that our money had been stolen they refused to help going as far as to laugh at us and accuse us of loosing the money ourself. When we arrived the room was dirty, the kitchen was poorly equipped not even having any knives. The air conditioning did not work and despite repeated asks to fix it they did not meaning that one of the guests had to sleep on the couch. The washing machine leaked all over the kitchen. One of the glasses was broken when we arrived which we informed the staff of but they still tried to demand we pay for it when leaving. The staff were rude, disrespectful and unhelpful. This horrific hotel ruined our stay in Phnom Penh and I would highly discourage anyone from staying here.
訪訪客My stay away from home for the past 4.5 month at Somerset Norodom Phnom Penh has been a memorable and special. Under Mr. Joel, Somerset is by far the best service apartment I have stayed with. I got 6-days weekly housekeeper, 24-hour reception assistance (which help me a lot) as I have online business but rarely stayed home. The reception team has extended a WOW service such as when I got my groceries for party - they received it, scan the receipt, manage the payment and post it to my room account and store it in the fridge. They don't forget Indonesia independence day and my birthday. Oh - lovely... When my parties arrived - all my food and beverage items are served cold and perfect. Mr. Kosal at reception desk - he is a superman. He is always accountable no matter how complicated my request was. I left my belonging and he have helped me to send over to my friend as instructed and safely. Now that I reside in Bangkok, I stayed for 2-night just to try - nothing compare to Somerset Norodom. I am too spoiled with the highest service standard. Way to go Somerset Norodom. PS. Ms. Navy - you are the jewel of Phnom Pehn, because of you - I lived in Somerset