This is a fantastic hotel with a recent soft opening, I was able to stay here for three nights and had a superb experience. The spa was world class. It had a fantastic infinity pool, I had multiple meals in the poolside restaurant that were outstanding in the five star category. I had some special arrangements for dance classes from Sarah, who was wonderfully responsive to all inquiries and special requests. The value is outstanding, and this is on its way to be the best hotel in Phnom Penh.
With regards to *********** reference 432913xxxx, the front desk person wanted to ask for extra money. He said he is the OWNER of the hotel, and he has decided to cancel my booking when I refuse to tip him extra. Another lady customer was checking in, the front desk gentleman skipped all formalities and took cash and put into his wallet straight away. I was shocked. Still, he proudly declared, while violating the lady’s privacy. “All these working women stay here. They know me I know them” as if to validate his claim of being the owner of Sunshine hotel. I think he is pulling a SCAM behind the management for his own benefit - cash taking, no receipts. He finally leaped forward to attack me, trying to snatch my phone. His violence was shocking, I wanted to call police but I don’t think it is worth it.
We love this place. Staff is great, everything is very clean, WIFI and air-conditioner are excellent. We will definitely visit again. Hotel Interior and Rooms Are very Good but the Security Staff is good. Very nice and comfortable rooms with a good location near train station.
訪訪客DO NOT STAY HERE. Our stay was ruined by the hotel cleaners who rooted through all of our bags to steal our money. When we informed the manager that our money had been stolen they refused to help going as far as to laugh at us and accuse us of loosing the money ourself. When we arrived the room was dirty, the kitchen was poorly equipped not even having any knives. The air conditioning did not work and despite repeated asks to fix it they did not meaning that one of the guests had to sleep on the couch. The washing machine leaked all over the kitchen. One of the glasses was broken when we arrived which we informed the staff of but they still tried to demand we pay for it when leaving. The staff were rude, disrespectful and unhelpful. This horrific hotel ruined our stay in Phnom Penh and I would highly discourage anyone from staying here.
訪訪客用戶我非常推薦這家酒店.它的頂層游泳池景觀很漂亮可以俯瞰金邊. 健身房器材很多種類而且是免費. 房間配備齊全. 有冰箱洗衣機、迷你廚房及陽台,非常愜意. 家的感覺而且附近還有很多特色餐廳. This place is amazing. Modern, stylish accommodation with kitchen, washing machine and balcony. We really enjoyed the rooftop infinity pool and gym. It's close to a lot of restaurant options, a small supermarket, and even walking distance to the Tuol Sleng Genocide Museum.
訪訪客My stay away from home for the past 4.5 month at Somerset Norodom Phnom Penh has been a memorable and special. Under Mr. Joel, Somerset is by far the best service apartment I have stayed with. I got 6-days weekly housekeeper, 24-hour reception assistance (which help me a lot) as I have online business but rarely stayed home. The reception team has extended a WOW service such as when I got my groceries for party - they received it, scan the receipt, manage the payment and post it to my room account and store it in the fridge. They don't forget Indonesia independence day and my birthday. Oh - lovely... When my parties arrived - all my food and beverage items are served cold and perfect. Mr. Kosal at reception desk - he is a superman. He is always accountable no matter how complicated my request was. I left my belonging and he have helped me to send over to my friend as instructed and safely. Now that I reside in Bangkok, I stayed for 2-night just to try - nothing compare to Somerset Norodom. I am too spoiled with the highest service standard. Way to go Somerset Norodom. PS. Ms. Navy - you are the jewel of Phnom Pehn, because of you - I lived in Somerset