愛丁堡城市套房

We were unable to access the building as we did not have code for the key pads. Eventually got in by another couple who were emailed the codes before their visit. Nobody in reception and nobody answering the phone number. Another 3 couples arrived with the same problem, all, like us, having booked through ***********. Eventually one of the couples got an answer to his phone call where he was given the code to his room. He kindly offered the rest of us his phone to get our codes. We got ours and went in to find the room already occupied! So we had the code for another’s room! Eventually got it sorted and got into the right room. Never again. Talk about stress!!

Where to start.. Although the apartments are in an ideal location for a weekend trip to Edinburgh, they were awful and not worth the money. If only we had booked the Premiere inn next door! We had the 2 bedroom apartment in the basement and the supposed ‘superior’ suite upstairs. The basement aprt wasn’t horrible but also not great. It was some what clean overall but alot of the cutlery was marked and the cutlery drawer was full of dirt and crumbs. Also, the stairs down to it are dangerous as they’re really slippery when wet. Our main issue was the upstairs aprt which was not superior in any sense! Nothing felt clean like you would expect. The bathroom was TINY! With no towel rail even though a sign on the wall asks you to hang clean towels! The water in the shower didn’t drain to the point where you had to turn the shower off half way through to let it drain otherwise it would spill over the edge. The pillows on the bed were disgusting!!! They were flat and had clearly been used for years. There were spare pillows in the wardrobe but these were just as bad and because they didn’t have a case on them you could see just how disgusting they were by the discoloured marks on them. In the aprt we had an adjoining door within the bedroom and it’s safe to say this door clearly led either straight into the bathroom in the next door aprt or just outside of it as when our delightful neighbours came home screaming and shouting at 3:30am we could hear them using the toilet very clearly, as if they were in the same room as us. There is absolutely no soundproofing and we had the worst nights sleep! There’s a note about noise levels during 10pm-7am but this is clearly not adhered to or managed in any way. To summarise, this was a horrible place to stay and I would not recommend to anyone! Going by the responses from management to other reviews I’m sure this will make no difference to them but hopefully it’ll make others think twice before booking!