Holiday Inn 導師(Holiday Inn Cleveland Northeast - Mentor)

Only the lobby is updated. The rooms are outdated. No USB chargers in the rooms. Bed headboard is dirty, Lamp shades are dirty, broken tiles in the bathroom, the water did not drain in the shower. The elevator came to my floor and opened only half and got stuck. It is an expensive hotel but not worth the price. Staff is not so friendly either. No EV chargers on the property. The hotel housekeeping starting knocking at 8AM even after leaving a do not disturb sign. We told her to come back but she kept coming and knocking every hour and disturbing our sleep. Disrespectful staff. The hotel is very noisy and you can hear the next door neighbors through the walls. We were looking for a hotel to host a family reunion but the people are not accommodating. They are overpriced for no reason comparing themselves to five star hotels and not willing to lower prices. Would not recommend!

The food and room was very good. They charge money on your card without telling you. It’s been a week and they still haven’t refunded me.

Very outdated bathroom. No vent. Always wet inside. Couldn't dry hair from all the moisture inside. Chipped paint. The maid took our dirty towels, but never left new ones. Empty tissue box. Room was not well dusted before we arrived. The front desk in the evening would never say anything to greet or make eye contact to ackowledge you. Too costly for what the price was. Would never stay again.

Quiet hotel, staff was decent. Cleanliness of room was awful and furniture was rough looking. For the price it just wasn’t worth it!

The property was well kept and convenient to shopping and restaurants. The staff were professional and friendly.

The room was clean and was cleaned daily. Staff was very friendly and welcoming. Breakfast was the typical hotel stuff. I definitely would stay here again and again in the future. The only issue we had was that we stayed there during the most recent tornado and was very surprised that they didn't have a generator to keep some emergency lights on. We had to use the stairwell, obviously without power, from the 4th floor (which was fine)...thank goodness there were very large windows that let some light in.

Beautiful pool. Very clean room. Need new mattress for pull out couch bed. And door keys need changed due to being locked out of building several times.

The hotel staff was friendly and have good recommendations for food and adult beverages. The room was clean and comfortable.