大吉嶺中央遺產度假村及水療中心的評論

身為一個狂熱的旅行者，我去過印度和國外的數百個地方。相信我，這是我住過的最糟糕的酒店。 A。我們的房間類別是行政特大號床間，他們在網站上聲稱面積為 269 平方英尺，相信我，它甚至不到 125 平方英尺。房間非常小，你會不斷撞到床和其他東西。 如果你是一個有2-3個行李箱的家庭，你甚至沒有空間把行李放在地板上。我們過去一次打開一個行李。這是一個破舊骯髒的房間，有一個懸掛式陽台。陽台欄桿的其中一塊玻璃不見了。 b.早餐還可以，服務很慢。食物品質還可以。 C。現在最可怕的部分來了，他們在晚上關閉主入口/出口的百葉窗，沒有保安或酒店人員可供您使用。這意味著如果您面臨任何緊急情況或上帝保佑，酒店發生任何極端事故/災難（例如火災），那麼您別無選擇，只能發現自己被鎖在酒店內，百葉窗保持關閉並從外面鎖上。 d.廚房工作人員缺乏對印地語/英語的基本了解- 我們點了晚餐，後來決定添加更多份量，同樣的情況也傳達給了廚房工作人員，他們認為這是取消，他們取消了我們之前的晚餐訂單，每樣東西都有4 份只給我們上了一份。想像一下我們的情況——我們有 15 個人來吃飯，根據新規定，大吉嶺的一切（實際上是一切）晚上 9.30 就關門了。我們不得不坐下來吃米飯和鹽。 e.客房服務很粗魯——如果您決定在房間裡點茶/咖啡/麵包，請準備好面對客房服務人員的衝擊。他們表現出態度，對待你就好像他們在幫你一個大忙，在你的房間裡送收費的食物。茶也很糟糕。甚至不想訂購它。 F。前台/接待處－小心並仔細檢查你的帳單，前台在計算和發布帳單方面很薄弱。他們試圖向我們收取 4 晚的費用，而我們只住了 3 晚，然後試圖透過含糊的藉口來證明多收我們的費用。相信我，我們很難及時結清帳單。 總的來說，我們在中央遺產酒店度過了一場噩夢般的經歷。 飯店唯一的優點就是食物的味道。有些東西像是咖哩雞、泰式雞肉，味道不錯，但是份量很小。只有1.5個有基本胃口的人才能吃一份。

這是我們第一次去大吉嶺，我們非常興奮，但同時也對我們住宿的位置和酒店感到滿意。我們在網站上花了太多時間尋找它，最後我選擇了 Central Heritage Resort and Spa（原 Fortune ITC Resort） The Mall Road。我很高興選擇這家酒店，原因如下。我在他們的網站上以 50% 的價格在線獲得了不錯的折扣。我們住在遺產建築裡，而他們也有附屬建築（遺產建築對面） -位置 - 5 * -食物 - 4 * -酒店的品質/維護 - 4 * -工作人員 - 4 * 酒店的早餐很不錯當我無意當中聽到他們中的一些人抄襲它時，它就傳播開來了（也閱讀了一些關於它的評論）。我對這些人的誠實建議是，如果他們想要豪華的食物安排，他們應該預訂五星級飯店。工作人員很好而且很合作。我要特別提到迪瓦卡爾·拉納 (Diwakar Rana)，他是飯店管理接待台的高級人員之一。從第一天起，我與他的互動就非常友好和親切。他非常合作。他為我的接送和觀光場景安排了計程車。我記得我去虎山的那天凌晨 3 點給他打電話，當時司機沒有準時出現，也沒有接我的電話，他聽起來很放鬆，並向我保證提供一切幫助。所以，無論在哪裡工作，這樣的人都是骨幹。所以，感謝迪瓦卡提供的所有幫助。

這是一家多麼可愛的酒店啊，可以欣賞到這個神奇地方的最佳景色。工作人員非常熱情和友善。食品質量是一流的。如此豪華的地方，價格實惠。當您在大吉嶺時，一定要去這家酒店。

度過了一段美好的時光。從房間看到的景色很好。房間舒適又衛生。工作人員熱情好客，食物令人垂涎欲滴。總的來說是一次很棒的經歷。早餐很棒，品種很多，選擇也很多。

在大吉嶺看天氣的好地方。房間真好。食物很美味，我很感激我的住宿舒適而難忘，服務很棒，房間很乾淨，酒店成員非常友善和樂於助人。我再次訪問，非常感謝。

I was not expecting Assam tea bags in the Room when Darjeeling itself has so many tea gardens and famous tea. This was the sad part. As the dates for our stay were fully booked , we were provided with the Heritage Club Garden Room,ground floor (No GARDEN BUT FLOWERS WITH MANY FLOWERING POTS IN THE IRON MADE STANDS) , the disadvantage of this room was kids running around the wooden floor above us which was quite irritating. So I would not recommend the ground floors of the Club rooms if you want a quiet stay. The bathroom had all the amenities but they didn't have face towels. The staff and the front desk staff were very polite and well mannered. If you are bringing your own private vehicle then you have to tell them about the parking as they have limited space for parking.

Very noises and disturbing all around the rooms at night by other guest and occupants, unable to sleep sound, heavy noise and sound. I had called reception around 1.30 night to look after the issues and maintain the decipline. Room, cleanliness is also not good

Leaky Ceilings, Mouldy Rooms & Indifferent Staff – A Nightmare Stay We had booked a 2-night stay but checked out after just one — and that felt like a mercy escape. Our so-called “suite” had water dripping from the ceiling, creating a lovely puddle right in the middle of the room. The air reeked of dampness and mould, and the walls felt as if they hadn’t dried in years. The sofas were stained, dusty, and looked like they hadn’t been cleaned since the hotel opened. The bathroom was a horror show — spider webs, dirty tiles, and zero upkeep. Even the towels were visibly used and smelled musty. When we raised our concerns, the staff responded with complete indifference. Room service was equally useless — slow and careless. It’s like they were doing us a favor by even acknowledging our presence. Despite multiple complaints, there was no attempt at damage control. No apologies, no room change, no service recovery. Clearly, guest comfort is not on their list of priorities. If you value your time, money, and sanity — stay far away from this hotel. This isn’t hospitality; it’s neglect wrapped in damp walls.

Stayed in this hotel in April,2025. Here is my take on different aspect of the hotel. Location - Full marks as it is located right next to the mall road. But just note the the hotel picture in the website is heavily edited. The actual front side of the hotel is nowhere similar to what is shown on the picture. Rooms - I stayed in heritage section. Rickety is the word that best describes rooms. The heritage rooms are very badly maintained with squeaky sound coming when you walk on the floor. You can hear similar sounds from above also. The bathroom had extreme foul smell coming from somewhere throughout my stay. Service - Average. Staff is responsive during the regular timings. I had to search and shout out in the hotel to find a staff to settle my bills at 6:30 AM in the morning. It took me good 10 mins to find a staff. Have taken pictures of the empty hotel lobby as an evidence. Food - Was good. No complains. Cleanliness - Rooms where clean, but outside including lobby was dirty with dust evident on the floor. My kids played on the floor for a couple of minutes and their jean got dirty with dust. Overall - Is highly overpriced for the experience it offers. The hotels charges as if if offers premium services, but offers services below par compared to even average hotels.

Excellent support and praiseworthy service of the hotel staffs..Special mention about Front Desk manager Sree and Adarsh Rai, who have helped a lot in recovering my wife’s lost sweater. The location is very convenient and would love to visit again soon for a nice experience.Would also recommend it to future travellers..A must lookout property.

Please find below my worst experience at this hotel. I stayed in the new wing which is not in the existing hotel but on the other side of the road. The staff here is highly untrained and have no sense of hospitality. 1. When asked for mineral water, I was given regular water by the staff and they billed me for mineral water. 2. Asked for butter roti plain roti was provided. 3. Wifi was not working in the new wing. 4. Intercom was not working since the wire got cut during drain cleaning, but no information was provided at the reception. 5. Bed room had 2 pillars in the middle of the room which was blocking the view of TV. Pls check picture uploaded. 6. Old furniture is used in new wing. cheap quality mattress was used and quilt had molds. Mattress was rick hard and quilt was torn from the middle. 7. There was no reception or person available in the new wing when intercom was not working so I had to go to the main hotels reception across the street to ask why it's not working. 8. No medicine, medical help is available in and near the hotel. For basic medicine I had to visit the nearby hospital. 9. Room was lacking basic ventilation with no fan for air circulation. So it's my suggestion to avoid staying in this hotel.

The location of the Resort is superb as it is on the Mall Road and 5 minutes walk from the Darjeeling Mall. We booked two rooms from 27-30th Dec 2024. The view of snow peaks was excellent from the rooms. One room was on 3rd and the other on 6th floor. Upto 4th floor, lift is available, above that no lift facility. So, careful about aged persons while booking your rooms. Rooms are clean and well spacious. But service is not up to the mark.

The location of the hotel is perfect.. close to mall road and 2 mins walk to glenarys. We were 3 families with senior citizens and small kids and had booked directly from their website 3 premium rooms with mountain view. Allthese rooms were on the 5th and 6th floor . The view was amazing but the rooms were soo small and not as per picture and photo shown in the website. Only room no 310 was as the picture shown in their website for premium rooms. Others were small and congested. We had asked for room heaters and surprisingly they charged extra for the same. Room no 309 310 windows had gap in them and continuously cold wind was coming inside and the room was always cold. These premium rooms are located in the 5th and 6th floor and lifts are available only till floor 4th. The steps are not of standard size and very big... Very difficult for kids and seniors citizens to climb. Hot water wasn't available initially inroom no 309 but then later after lots of call to reception the same was repaired. Exhaust of the bathroom is to the walking are of the floor and so people walking there can have an amazing fragrance 🙄

Warm reception,Wonderful services , Best and fresh prepared food , extra polite staff , . Sweet &respect full behaviour of staff. Excellently clean ,senetised room service and House keeping . I will prefer of send stay of my family alone , if I am busy elsewhere this hotel safe and secure . Thanks to everyone in-House staff of Central Heritage Resort & Spa formerly Fortune Resort Central Darjeeling for care . I will suggest my friends and known for visit and stay in this Hotel at Darjeeing