亞特蘭蒂斯皇家度假飯店

亞特蘭蒂斯皇家度假飯店的評論

亞特蘭蒂斯皇家度假飯店

Palm Jumeirah - Crescent Rd - The Palm Jumeirah, 朱美拉棕櫚島, 杜拜, 杜拜酋長國, 阿聯酋查看飯店詳情
亞特蘭蒂斯皇家度假飯店
亞特蘭蒂斯皇家度假飯店亞特蘭蒂斯皇家度假飯店亞特蘭蒂斯皇家度假飯店
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1晚

亞特蘭蒂斯皇家度假飯店的真實房客評論

9.4/10
極佳
175 則評論
驗證過的評論
位置9.5
設施9.5
服務9.1
衛生程度9.6
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所有評論(175)
好評(173)
附有照片/影片的評論(76)
早餐很棒(32)
飯店裝潢棒(12)
絕美海景(12)
豪華飯店(11)
游泳池很棒(11)
適合與小孩同行(10)
房間很大(5)
有無邊際泳池(4)
負評(2)
One&the only
棕櫚景觀雙大床房
入住於 2025 年 5 月
家庭出遊
11 則評論
10/10
超棒
發布於 2025 年 7 月 3 日
杜拜最喜歡的酒店,衹是比兩年前人氣更旺了,即使在淡季也是很多遊客入住。cloud22無邊泳池不允許21歲以下人員進入,所以偶爾這次沒能進去感受。兩年前住店客人在無邊泳池游泳是不需要額外付費的,現在需要額外付款AED350pp。 酒店的幾家餐廳都試了,喜歡Milos和la Mar,人均AED500+,出品OK,勝在服務上佳,在澳洲是享受不到這樣的服務滴!
住宿方回覆: Dear One&the only,Thank you so much for your continued loyalty and for sharing such a glowing review!We’re truly honoured to be your favourite hotel in Dubai, and we’re thrilled that you enjoyed our restaurants and exceptional service. Your kind words about Milos and La Mar mean a lot to our team.We do understand your disappointment regarding the Cloud 22 policy and the updated access charges — thank you for your understanding, and please know your feedback is valued. We hope to welcome you back soon, perhaps for another opportunity to enjoy the full experience!Warm regards,Maryia IsachenkaQuality & Guest Experience ManagerAtlantis Dubai
Ginny Vortex
棕櫚景觀雙大床房
入住於 2025 年 5 月
家庭出遊
15 則評論
8.5/10
很好
發布於 2025 年 7 月 7 日
Pro: the view from the room is amazing , left my phone in the room and went back find it , thanks for keeping my phone . Breakfast is amazing . 早餐不錯房間風景很好, 但是房間裝修質量差, 類似國內四星酒店質量。 Cons : check in take 1.5 hour, I got my key at 4:30pm! 3pm room not ready . check out also take 1 hour . 退房比菜市場排隊的人還多。 服務有問題。 Mini bar is not free, I took all drinks out because I don’t want my kid to drink soda , I just put them in on the higher shelf so kids cannnot reach , nobody drink anything from mini bar! But at check out they charged me over 800 AED for mini bar . I had to a fight with the receptionist , he said if you take it out from the fridge , it’s automatically charged . I said I did not drink anything, it’s all in the room . then finally manager came and took off the charge. 6:30 pm afterwards it’s not very hot , kids want to swim, but they close the pool at 7pm , so kids could only swim for 20 mins . 泳池早上7點才開, 但是七點已經非常熱了。 晚上好一點, 但是7點就關了。 非常不合理。 有一個網紅泳池, 如果拍照要預約, 早上9點才開, 也是非常不合理。 Milo restaurant food is not good at all . Milo 海鮮餐廳質量差, 不推薦。 早餐不錯。 一萬多房費迷你吧不免費, 特別注意如果你把飲料從冰箱拿出來, 就會算錢。 我們退房還和前台吵了一架, 我説沒喝你飲料為什麼算錢, 我拿出來是因為我不想我的小孩喝飲料, 所以拿出來放高處了, 都在房間裏,沒有少。 總的來説服務不怎麼樣。 風景好。
6/7
住宿方回覆: Dear Ginny Vortex,Thank you for your detailed feedback and for highlighting both the positives and the areas where we fell short.We’re glad you enjoyed the view, breakfast, and that your phone was safely returned. At the same time, I’m truly sorry for the delays during check-in and check-out, as well as the confusion over minibar charges and pool timings. Your comments have been shared with the relevant teams to ensure improvements.We appreciate your honest review and hope to welcome you back for a smoother and more enjoyable experience in the future.Warm regards,Maryia IsachenkaQuality & Guest Experience ManagerAtlantis Dubai
訪客用戶
海景大床房
入住於 2025 年 5 月
家庭出遊
11 則評論
10/10
超棒
發布於 2025 年 7 月 6 日
超大房間,超美視野的海景房。入住的中國人不多,大部分是中東和歐美人。早餐超級豐富,從餐廳的一頭走到另一頭要花很長時間,第一次感受奢華酒店的大氣。酒店其他設施和服務都一級棒,相比隔壁的老Atlantis,完全不是一個level,下次還要來。
住宿方回覆: Dear Guest,Thank you for your wonderful review!We’re delighted to hear that you enjoyed the spacious room, stunning sea view, and the rich breakfast selection. It’s also lovely to know that the unique atmosphere and elevated experience stood out to you. Your kind comparison with our sister property means a lot, and we’re truly grateful for your kind words.We can’t wait to welcome you back for another luxurious stay!Warm regards,Maryia IsachenkaQuality & Guest Experience ManagerAtlantis Dubai
YY-33
海景特大床房
入住於 2025 年 5 月
商務出差
12 則評論
6.0/10
發布於 2025 年 6 月 22 日
整體總結: 不值得入住 硬件細心 但酒店的服務普通到對不起這個價格 5200的酒店 服務大概是錦江之星級別? 整個酒店對亞洲(或者中國人)有種莫名的區別對待 感受挺明顯的
6/9
住宿方回覆: Dear Guest, We are pleased to learn you appreciated the hotel’s facilities, but we sincerely regret that our service did not meet your expectations. We strive to provide a high level of hospitality to all our guests, regardless of nationality, and are disappointed to hear that you felt there was a disparity in treatment. To enable us to investigate this further and address the concerns you raised, we kindly ask that you share your reservation details with us. We genuinely hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve and that truly reflects the value of your stay. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
Xiaoai
海景大床房
入住於 2025 年 6 月
家庭出遊
25 則評論
10/10
超棒
發布於 2025 年 7 月 18 日
早餐好吃,房間不大,個人感覺有點老,但是送亞特遊樂場的票很滿足。酒店內有好多米其林餐廳也不錯,就是22樓的無邊泳池不讓孩子上,我女兒175也不讓進
住宿方回覆: Dear Xiaoai, Thank you for your feedback. We are glad to hear you enjoyed the delicious breakfast, the Michelin restaurants, and the complimentary tickets to the Art Amusement Park. Regarding the infinity pool on the 22nd floor, we understand your disappointment about your daughter not being allowed access. This pool is designated as an adults-only area with an age restriction in place to ensure a serene and safe environment for all guests. The policy applies regardless of height to maintain consistency and safety standards. We appreciate your understanding and hope this will not deter you from enjoying the many other family-friendly amenities and experiences we offer. We look forward to welcoming you back for another memorable stay. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
訪客用戶
海景特大床房
入住於 2025 年 2 月
夫妻/情侶出遊
10 則評論
10/10
超棒
發布於 2025 年 3 月 25 日
我預訂了一晚不可取消的,然後收到酒店郵件又在小紅書上刷到酒店視頻,我們就覺得改變能取消的酒店預訂行程,又增加了一晚,所以這個沒有發圖片,入住後體驗到真實感受,如果錢允許當然幾晚都可以,但如果錢包不厚😭2晚就可以了,自助晚餐一晚足矣,其實個人覺得可以不吃自助餐,吃其他更有特點的食物!因為我們語言不太好,第一晚吃的la mar,根本看不懂,有道也翻譯不出來,幸好有一個會説中文的前台,幫我們點了餐,所以第二天晚飯選擇了自助餐,服務和衞生是真心沒話説。體驗吧,沒毛病
住宿方回覆: Dear Guest, It was a pleasure to have you as our guest here at Atlantis The Royal and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis The Royal. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
匿名用戶
皇傢俱樂部特大床房-棕櫚景
入住於 2025 年 4 月
夫妻/情侶出遊
52 則評論
10/10
超棒
發布於 2025 年 6 月 19 日
特別好的酒店,很新,就是酒店管家看人下菜碟,開始熱情後來不咋地,但是酒店真的特別美,除了那個中餐不敢恭維,其他都很好
住宿方回覆: Dear Guest, We are happy to hear that you enjoyed your stay at the hotel and found it beautiful. We also appreciate your kind words about our colleagues' dish recommendations. However, we are sorry to hear that your dining experience did not meet your expectations. We value all feedback and will review your comments to continue improving our offerings. We hope to have the pleasure of welcoming you back and providing an even better experience next time. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
訪客用戶
皇傢俱樂部特大床房-海景
入住於 2025 年 2 月
家庭出遊
8 則評論
9.5/10
極佳
發布於 2025 年 4 月 4 日
酒店辦事效率不高,入住等了很長時間,也許是當天入住率高,後來都給我們升級了房間,硬件設施是頂級的,可惜服務效率跟不上,親子玩水世界極方便,還有熱氣球體驗,總體還是挺不錯👍
住宿方回覆: Dear Guest, Thank you for your feedback. We sincerely apologize for the delay during your check-in process and understand how frustrating it can be. While high occupancy can occasionally impact efficiency, we strive to provide a smooth and seamless experience for all our guests. We are glad to hear that the room upgrade was a positive part of your stay. We appreciate your feedback regarding the service efficiency and will share your comments with the relevant teams to help improve our operations. On a positive note, we are pleased to hear that you enjoyed our top-notch facilities, the water park, and the hot air balloon experience. We aim to create an enjoyable and convenient experience for families, and we're happy that you were able to take full advantage of these offerings. We hope to welcome you back soon for an even better experience that exceeds your expectations. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
訪客用戶
家庭間 - 棕櫚景觀
入住於 2024 年 12 月
家庭出遊
8 則評論
9.5/10
極佳
發布於 2025 年 2 月 26 日
非常棒的體驗!這次任性了一把,開了連通房,其實就是兩間房。硬件沒話説,早餐一流!去舊的亞特蘭蒂斯有奔馳商務車shuttle bus 。辦理入住的時候,前台看到我有預訂隔壁nobu,怕過了時間段,孩子進不去,特意聯繫nobu幫我改了預約時間。一切都很好,很回味。唯一的一個bug,是付按金,要2k迪一人。身上沒有那麼多現金,那就刷卡,到了付密碼,真的是汗流浹背。因為密碼是四位數的,真的弄了十幾分鍾,身邊每一張卡(單幣)都試過。最後還是問了度娘,國內的卡,密碼輸入前四位。
6/8
住宿方回覆: 尊敬的賓客,我們很高興您擁有難忘的入住體驗,享受了我們的設施,並感謝前台團隊的辛勤付出。您對押金支付流程的回饋非常寶貴,我們將不斷改進,以便為未來的賓客提供更順暢的付款體驗。我們期待您再次光臨,享受美好的體驗。此致,迪拜亞特蘭提斯酒店品質與賓客體驗經理 Maryia Isachenka
訪客用戶
海景特大床房
入住於 2025 年 2 月
好友出遊
11 則評論
6.0/10
發布於 2025 年 4 月 9 日
酒吧樓上,大堂巨多人。。。打卡拍照類型的酒店,配套不人性化,洗手盆,淋浴間,巨不好用。直接扣了我兩萬多按金,攜程溝通了一週還是無果,從來沒試過
住宿方回覆: 尊敬的客人,感謝您分享您的詳細回饋。我們確實希望您能夠在入住期間享受並放鬆,但我們很抱歉您對您的體驗並不完全滿意。作為迪拜遊客最多的度假勝地之一,我們每天都會吸引大量遊客,對於造成您的不便,我們深表歉意。退款將在客人離開之日起 7-14 個工作天內處理,以便我們檢查進度,我們建議您分享預訂號碼或確認預訂的姓名,以便我們立即檢查並提供協助。此致敬禮,Maryia Isachenka 迪拜亞特蘭提斯酒店品質與賓客體驗經理
JJ669193
海景特大床房
入住於 2024 年 12 月
夫妻/情侶出遊
71 則評論
10/10
超棒
發布於 2025 年 1 月 28 日
無敵海景,二邊都是海,當然靠近the view這邊的海景更美。酒店在人工棕櫚島的最外圍2點鐘方向,酒店本身的建築就是藝術品,飯店有11間,泳池有幾十個,遍佈二個酒店之間,還有可以暢玩水世界,很滿意,下次還會入住。
住宿方回覆: Dear Guest, We are delighted to learn that you enjoyed the views, the architecture, and all the amenities our resort has to offer. Thank you for your kind words and we can’t wait to welcome you back for another unforgettable stay. Best regards, Lays Laraya Director, Quality and Guest Experience, Atlantis Dubai
訪客用戶
海景大床房
入住於 2025 年 5 月
家庭出遊
3 則評論
10/10
超棒
發布於 2025 年 7 月 13 日
非常棒的酒店,孩子們非常喜歡
住宿方回覆: Dear Guest,Thank you for your kind words! We’re so pleased to hear that you and your little ones enjoyed your time with us, especially in the Seascape Queen Room. It’s always a joy to know when families leave with happy memories.We look forward to welcoming you back for another outstanding stay!Warm regards,Maryia IsachenkaQuality & Guest Experience ManagerAtlantis Dubai
訪客用戶
海景大床房
入住於 2024 年 12 月
家庭出遊
128 則評論
10/10
超棒
發布於 2025 年 2 月 4 日
酒店除了貴,其他很完美,開始入住有點問題,後來免費升級了棕櫚島房間,海景令人心動。服務貼心。房間非常好,早餐豐富,遊池有火焰,噴泉非常漂亮,大廳時尚大氣,令人難忘,非常完美的體驗
住宿方回覆: 親愛的客人,我們很高興得知您擁有如此美好的體驗。我們很高興您喜歡升級的房間、海景、服務和 Sky Blaze 噴泉。我們希望您再次光臨並享受另一次難忘的住宿。此致敬禮,Maryia Isachenka 迪拜亞特蘭提斯酒店品質與賓客體驗經理
Fanny
海景大床房
入住於 2025 年 2 月
夫妻/情侶出遊
11 則評論
8.0/10
很好
發布於 2025 年 5 月 10 日
地理位置優越 超級大型棕櫚酒店 有大水族館水上樂園 泳池曬太陽的地方也太大了吧 走來走去都未走完還有飲品提供
住宿方回覆: Dear Fanny, I am happy to learn that your experience was a remarkable one. We are glad you enjoyed the location, Lost Chambers Aquarium, and the waterpark. We hope to welcome you back for another memorable stay soon. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
3007571207
皇傢俱樂部雙大床房-海景
入住於 2025 年 4 月
商務出差
3 則評論
10/10
超棒
發布於 2025 年 5 月 8 日
最美的酒店。
住宿方回覆: Dear Guest, We are happy to learn that your experience was great. We wish to sincerely thank you for your feedback and look forward to welcoming you again in a not too distant future. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai