杜拜市美爵飯店的評論

設施：不錯 屋頂泳池很棒 衞生：還比較乾淨 房間也大 環境：離機場T1客運大樓比較近 有機場班車 整點從酒店出發 半點從機場出發 服務：這個比較一般 前台的人非常慢 講不明白班車時間且對歐美人是另一副嘴臉

這次入住體驗好壞參半。有些地方不錯，有些地方則略顯不足。優點是樓下的員工。瑪莉亞很貼心地幫我延遲退房，吉妮琳也很有趣，她幫我安排了司機去杜拜遊覽。房間大小合適，枕頭也很舒服。但另一方面，我的房間看起來有點髒。地毯上有水漬，我踩上去弄濕了襪子才發現。房間的部分設施看起來有些陳舊。不過總的來說，我覺得性價比還是不錯的。

從機場坐紅線地鐵一站就到，離地鐵站約5分鐘行走路程。可以免費停車，用房卡出入停車場。 房間寬大乾淨，有歡迎小食。職員友善，可以迅速提供協助。

服務好。員工有耐心，非常周到。 我們在線上報到了，早上11：00已到飯店。櫃台服務員還幫我們盡快安排入住。

要一瓶水得等2小時。沒見過這麼慢的服務。

Subject: Serious Complaint Regarding Elevator Incident and Unprofessional Conduct I recently had an alarming and deeply upsetting experience at your hotel. I became stuck in the elevator with no ability to go up or down. Despite repeatedly pressing the alarm and knowing there was a camera present, no one responded. This caused me significant distress, leading to a headache and a full-blown anxiety attack. Thankfully, the elevator eventually descended on its own, allowing me to get out. Following this, I reported the issue to the cluster duty manager, Zakariyae Bensbih. Unfortunately, his response was shockingly unprofessional. He offered what seemed like a minimal gesture of compensation—one free meal for myself and a friend, with 50% off for any additional friends—then changed the terms entirely. Worse, he spoke rudely and disrespectfully to his own staff in front of guests, which was both embarrassing and unacceptable. During our visit, my friends and I witnessed Mr. Bensbih yelling at Ferdous from the restaurant team, who was simply doing his job. Ferrous was polite and professional throughout, and did not deserve that treatment. On a more positive note, I want to commend Sarita, who was incredibly helpful, kind, and welcoming. She was a bright spot in an otherwise disappointing experience. I would not recommend staying at this hotel due to the lack of safety and professionalism I encountered.

Mr Nawaf, The GM. Mr. Shehab, assistant manager are just unbelievable is respect, class, god looking, loving the guests ans helping everyone. I honestly have not seen such wonderful team in any hotel other then the Grand Mercuric and Ibis Hotel Dubai Airport. I like yo thank you for such accommodations.

The breakfast is optional for vegetarians and good. I didn't expect much for the Room service but it was delicious 🤤 The room size is comfortable for me and the amenities in the room are useful and great service. Awesome staff: restaurants, Front team, housekeeping. Location : convenient to take the metro red line to the world Trade Centre and just 2 stations from Airport terminal 3. I deducted 1 star for the cleanliness of the first day so I asked them to make it again even though it was late at night.

因為早班航班，選擇了離機場近的美爵酒店，酒店位置非常好，旁邊就有大型的shoppingmall和家樂福超市，出行購物都非常方便，酒店房間也很大，整體入住體驗非常不錯。

โรงแรมสวยมาก ที่พักสะอาดกลื่นหอมและ สะดวกสบายในการเดินทาง

到達的時候前台告知衹有抽煙的房，等了一會兒又説房間有了，酒店很多人，前台的服務態度很一般。整體衞生條件很一般，浴缸都是臟的，因為臨時轉機也沒有要求換房間。

Wonderful Experience – Special Thanks to Mr. Richard! I had a fantastic stay at the hotel, and I want to give a special thank you to Mr. Richard from Guest Services. His care, attention, and warm personality truly made my visit memorable. Mr. Richard is always ready to help with a genuine smile and a golden heart. He listened patiently, offered thoughtful recommendations, and guided me to all the must-visit places in the area. His dedication and hard work really stood out throughout my stay. He's not only professional but also incredibly kind—someone who makes guests feel truly welcome. I highly recommend this hotel, and I especially want to thank Mr. Richard again. Miller says thank you too!

環境：就在機場附近！很適合趕飛機 但是打車要付機場税 反正一公里打了我80rmb 房間很大！樓下還有泳池！ 很驚喜

It’s near to airport and they have free shuttle bus to airport as well. The room is clean and comfy, really enjoy my Dubai one day trip.