Deeragun飯店

This is my letter to Allure which has gone unanswered. “Dear Sirs, I would appreciate if this email is forwarded directly to the Manager of Allure. I have spoken with a couple of people who identified themselves as reception and after hours staff, but I have been unsatisfied with what they have done. On Friday 11 March I booked into your hotel. My flight got into Townsville at approximately 7.30-8.00 pm, so I would have been at the hotel around 8.45-9.00 pm. Immediately I entered my room I turned on the air conditioning unit in the living area. It was plain to me that the unit was faulty. It was so noisy (a continuous high pitched siren type sound) that it simply could not be used. I turned on the unit in the bedroom and it too was noisy - not as noisy at the living room unit, but still too noisy (a continuous drone) to keep on during the night. I immediately rang the after hours number and requested a change of room, but was told this was not possible. I requested that the units be serviced the next day. I spent a terrible night. It was stifling hot and airless in the bedroom and there was nothing that I could do but suffer these conditions. In the morning before I left for the day I went to reception and spoke to the receptionist to make sure that the units would be fixed while I was away during the day. When I returned that afternoon (about 4pm) I turned on both units only to find that there was no change. I rang reception and spoke to the duty receptionist who informed me that (and I quote) ”there were other priorities” that day and that the units would probably be looked at early next week, but no guarantees. He seemed irritated that I was making a fuss about this. I asked to speak to a Manager and was told I could not. I explained to this person that I am caring for a 99 year man whilst I am in Townsville and this work is extremely demanding and stressful and that I needed to get decent sleep in order to be able to properly care for this elderly man. This fell on deaf ears. My problems were apparently insignificant and my status as a guest of no importance to this person. I asked to speak to a Manager but was told (again a direct quote) “that won’t happen”. I felt angry. I felt like your hotel doesn’t give a damm about your guests. I rang a friend in tears and that person pulled out all stops and arranged alternative accommodation for me. I checked out around 5pm - there was no-one at reception but I rang the after hours number and advised that I was checking out and why. I also asked for a refund for my stay and the following days. I was informed that I would get a refund for the days from Sunday through Wednesday and I have received that refund. You have however charged me for 2 nights accommodation. The first night was incredibly uncomfortable and tiring - not up to standard in any way - and not worth the money you charged. You charged me for the second night regardless of the fact that no effort was made

若想要遊覽Deeragun，Ingenia假日飯店湯斯維爾將會是一個不錯的的住宿之選。飯店距離湯斯維爾機場僅11km，距離湯斯維爾站僅16km，交通都很便捷。當地著名的景點XFire Games僅需步行很短的距離即可到達。該飯店距離Pandanus Park Golf Centre和Bushland Beach都不遠，對於想要在附近遊玩的旅客是一個理想的下榻地點。所有極具特色的客房都配備有熨衣設備和空調，讓您感受到更加貼心細緻的入住體驗。浴室內提供吹風機，讓您感受到賓至如歸的享受。飯店提供的休閒設施，旨在為旅客營造多姿多彩、奢華完美的住宿體驗。飯店會為旅客提供便捷的禮賓服務。

位於市中心的超值。適合獨唱或商務旅行者。樂於助人和專業的工作人員。(在辦公時間後根據要求使用應用程序進行檢查沒問題)。步行即可到達商店、餐館、體育場和濱水區。會推薦並再次訪問

一年前我們住在海洋微風,認爲它很棒。乾淨,舒適,物有所值,就在The Strand附近的位置。不幸的是,自那時以來,管理層似乎一直在進行成本節約任務。停車場需要一個新的讀卡器,因爲進入停車場是完全沮喪的鍛鍊......我們最終進入需要近5分鐘的刷卡才能最終解除門。房間裏的Wi-Fi幾乎不存在...馬路對面的Anelay餐廳的信號更強...當你可以連接帶寬時,頁面很少打開。還有空調,好天堂禁止客人自己調節溫度。這需要從接待處完成,這不是24小時開放!所以如果你發現它半夜太熱,運氣不好會出汗。我不確定我們是否會回來。

地點正正在沙灘the strand 黃昏日落非常之靚，去咖啡店去超級市場也很方便步行10幾分鐘就到。買齊日用所需到到黃昏坐在露台看日落，賞心悅目。 至於服務方面基本係冇嘅除咗Check In有人之外。唔好諗住好似亞太區啲酒店咁，有五星級服務 價錢方面，以1000頭來說什麼也不包括，真係因為沒有選擇才會選。

我和父親在安扎克的週末呆在這裏,因爲我們飛進來看牛仔比賽體育場是一塊石頭扔的,所以這是一個很好的位置。我們最初的航班時間表的變化使我們比最初預期的早幾個小時到達湯斯維爾,我們很幸運,我們的房間可以隨時進入。基本的,負擔得起的住宿,友好的工作人員,帕爾默集體是湯斯維爾的絕佳選擇。事實上,我4次訪問湯斯維爾時,我在這裏住了3次(另外2次是宜必思和湯斯維爾中央的舊名稱)。下次我回湯斯維爾時,這將是我的首選

我們在2019年8月初在艾倫酒店住了兩週。我們發現我們的房間乾淨舒適。我們的陽台可以俯格雷戈裏街。謝謝Carol, Kim和其他人使我們的住宿很棒。我們在艾倫酒店吃了許多高年級餐。這些餐品味道不錯,非常超值。在湯斯維爾沒有比這個酒店更好的位置了。步行到The Strand, Queens Park,商店和很多餐廳只有幾分鐘的路程。在我們逗留期間,皇后公園有燈光展示,斯特蘭德有藝術節(伴着偉大的音樂)。我們希望明年再來。來自墨爾本的安妮和彼得

位置離中心很近，在轉角。雖然名字叫汽車旅館，但是其實標準挺高，特別是牀上用品，有星級酒店水準。7點之後需要自己刷卡進入

我們完成了2晚入住8th-10th2023年2月,絕對最差!我們入住2小時以內被同樓層4x移動,前台接待員態度無法接受。堅信經過這麼多的舉動,升級優惠本來會很好。然而,接待員讓我們覺得好像我們是一個不便,儘管這是酒店的錯,因爲空調有故障。四個房間都沒有變冷。然後我們得到了2個基座粉絲,就好像我們住在揹包客住宿。“幫助”我們的接待員非常粗魯。我們組織了12pm的延遲退房。退房當天,管家和態度相同的接待員,不斷來打擾我們在房間裏提醒我們,這是退房時間。這種情況一直持續到11:40am。Wifi不工作,所以我丈夫不得不從他的手機到電視熱點,以訪問Netflix和Fox頻道。唯一好的是客房服務。我們的陽台無法進入,因爲碎石和水不斷從較高的樓層的建築工作中流出。確實注意到陽台邊緣缺少一塊混凝土,看起來一點也不安全。總體體驗肯定留下了不好的印象。退房時,要求經理電子郵件,併發送正式投訴。感謝他們的小道歉,因爲他們對客房服務賬單的如此粗魯和無能以及特定的接待員的無能打了20%的折扣。客戶服務對我們來說是絕對必須的,這家酒店慘敗。一定要把錢帶到別的地方去。

在那一刻的刺激下,我們決定在湯斯維爾過夜。我們看了很多地方,但真的很想在The Strand上看到一些景色。我們決定在Strand上查看Waters Edge。進去看看有什麼可用的,可愛的米歇爾很高興讓我在我們承諾之前檢查1個臥室的單位。這是相當不錯,但沒有陽台。米歇爾在下一個層次有一個帶陽台的工作室,但它俯游泳池,所以我們選擇了首選。老實說,選擇入住的主要吸引力是米歇爾是多麼美妙,友好和樂於助人!單位很好,雖然有點過時。很明顯,有一些升級。牀很舒服,有廚房,洗衣機和烘乾機是一個加分項。我們非常喜歡我們的住宿,所以我們延長了第二個晚上。唯一的缺點是沒有陽台,沒有洗衣粉,晚上非常明亮,光線穿過窗簾和臥室結合。加號 - 寬敞,舒適,乾淨,設備齊全,中央,安全的停車場和美景。網上的照片是準確的,所以你知道該期待什麼。肯定會再次入住,雖然有陽台的較高樓層會更好,並且也會阻止一些路燈的亮度。