I stayed at this hotel in December and have been hesitant to submit a poor review because, like so many other people in Poland, I am sure that the good people who work there are helping with the current crisis. But I’ve decided to share anyway. I would not recommend this hotel to international business or tourist visitors. Overall, it just misses the mark for both international travelers and tourists. Its location is walking distance to the historic center but not in it. Its room rates are reasonable but the banquet rates expensive. I was responsible for a group of over 15 guests who were attending an international conference. While the staff were pleasant, we had several instances of inflexibility. We would have spent more on catering had management agreed to work with our contractor on how to apportion room and catering rates. For my own stay, the staff could not produce an invoice showing the rates paid per night. In addition, when I went to check out, I discovered that the front desk had made an error in changing my checkout date, which I had requested. The hotel had already charged me credit card – without permission -- and demanded immediate payment for my final night. The front desk clerk refused to identify a manager for me to speak with. The hotel also charged the credit card of one of my colleagues without authorization.
滿意
6 評價