三日月峴港日式水療度假村

We booked a 7-night stay at this resort, but unfortunately, due to unforeseen circumstances—including sick children, visa issues, and a death in the family—we missed the first 5 nights. Throughout this time, we kept the hotel informed about our situation. Before our arrival and upon check-in, we requested either a refund or resort credit that we could use at the restaurants or to extend our stay. However, the hotel management completely refused to provide any support. They were unwilling to even grant us access to the water park (less than $10 per person per day). It feels like they are prepared to charge for everything, even for basic amenities. Prior to booking, the hotel called us to request payment through an alternative platform to avoid credit card transaction fees, showcasing their unwillingness to cover standard costs associated with reservations. While the staff were friendly, they clearly lacked the training to handle extenuating circumstances. When we asked to speak to a manager at check-in, we were redirected multiple times to different teams, yet no one who could assist us was available. It seemed that no one wanted to take ownership or support their customers, instead passing the blame onto other departments. Additionally, our bathroom had a clogged shower drain that emitted an unpleasant odor—definitely not what we expected from a resort of this caliber. Water was stand-still. Lastly, we got sick eating at the Blue Restaurant for lunch or the Sushi restaurant for dinner. Expect to pay a lot of money for mediocre food that’ll make you and your kids sick with diarrhea during your holiday - not fun. Save your money, and stay somewhere else in Da Nang. If you want to use the outdoor water slides, just walk into the hotel lobby, take the elevators on your left to 1F. Easy and free access.

Exceptional Family Getaway at Mikazuki Japanese Resort and Spa Da Nang My family and I had the absolute pleasure of staying at Mikazuki Japanese Resort and Spa in Da Nang just this past week, and it was such an unforgettable experience that we couldn’t bear to leave—we ended up extending our stay by a few extra days! From the moment we arrived, the resort’s serene Japanese-inspired ambiance enveloped us, blending modern luxury with traditional tranquility, making it the perfect escape for a family vacation. One minor hiccup was needing to change rooms midway through our stay due to our extension, but the staff handled it with impeccable professionalism and grace. True to the renowned Japanese hospitality (omotenashi), they anticipated our needs, ensured a seamless transition with no disruption, and even surprised us with complimentary amenities in the new room. It turned what could have been an inconvenience into a highlight, showcasing their dedication to guest satisfaction. What truly sets this resort apart for families like ours is the incredible array of activities and facilities. The free outdoor water park alone is a dream come true—our kids spent hours splashing around in the slides, lazy rivers, and wave pools, all while we relaxed nearby knowing it was safe and well-maintained. But that’s just the start! The indoor water park provided a fantastic all-weather option, complete with thrilling rides and heated pools that kept the fun going even on a rainy afternoon. We also lounged endlessly by the stunning infinity pool, which offers breathtaking views of the ocean, creating those picture-perfect moments at sunset. Dining was another standout: with five diverse restaurants on-site, we savored everything from authentic Japanese sushi and kaiseki meals to international fusion dishes and fresh seafood grills—each one delivering high-quality, flavorful experiences without ever needing to leave the property. And let’s not forget the private beach access, a pristine stretch of golden sand where we built sandcastles, took leisurely walks, and enjoyed complimentary beachside services like umbrellas and loungers. Overall, Mikazuki Japanese Resort and Spa isn’t just a hotel; it’s a complete destination that outshines any other in Da Nang. The combination of family-friendly thrills, luxurious comforts, and attentive service made our trip magical. We’re already planning our return visit in the near future—highly recommend it for anyone seeking a blend of adventure and relaxation!