There was no air conditioning (AC) even though the hotel advertised as having it. Their excuses was that it was too cool at night to operate the AC for the hotel even though it was actually very warm outside. Translation: the entire hotel is either on heat or AC, they are too frugal to allow use of the advertised AC, or their system is outdated and does not actually work properly. Very hot and stuff room. The odd thing was is that the hotel lobby seemed to have AC. The hallways and room were uncomfortably hot. Upon checking in there was only a little bit of toilet paper was left on the roll. Fortunately there was an extra roll provided. Only a few sheets of Kleenex were in the box. Also, the hand soap dispenser was nearly empty. It seems not much care is given to the rooms between guests. On our last day the housekeeper knocks on the door early in the morning even tough the “do not disturb” sign was hung on the door. It was a basic room with furnishings that included a desk, a small round table, 2 small nightstands, a desk chair, and one sitting chair. There was no usable refrigerator, just a mini bar. The was only one suitcase rack situated in the closet. We had to use the sitting chair for our other suitcase. The beds were not too comfortable. Also the pillow case did not completely cover the pillow, so your head might rest upon the exposed portion of the pillow where the lasts hundreds of guest placed their heads. Bathroom was OK but a bit smelly. The shower had low water pressure. Some water will leak out under the shower door to the floor. Stepping over the high tub with a slippery shower floor is a bit precarious. Internet speed was 3.81 Mbps in both upload and download, with 8 ms latency. The location is near the chocolate museum and a good pizza and pasta restaurant is nearby. The cathedral is less than a mile away. At almost 400 euros a night, it was very expensive for a poor experience. Perhaps HN stands for “Not Happy.”
This was my first time back since my military days and having travelled through Germany in the 3 years I was here, I haven’t changed my opinion that Cologne is the best city to visit. This time I was here for the FIBO fair and stayed at the Mercure for the first time. As expected it was first class and the hospitality of its staff was impeccable. The hotel is out to the west which means a 20-30 minute tram ride into the main area around the cathedral and river but once you master the payment system you will enjoy the experience, with the trams being on time throughout. The only criticism is that being a fitness person and witnessing others like me staying at the hotel, the gym was poor consisting of only 3 cardio machines in a tiny room. A small set of dumbbells would be a welcome addition and would have justified a 5 star instead of the 4 I have given. Otherwise well done to all the staff for a highly enjoyable stay. Alan & Carmen Curry
科隆展會/道依茨車站位於距離該飯店大約200m的地方。著名的景點科隆三角大樓、Kleinbahn im Rheinpark和霍亨索倫橋均可步行很短距離到達。客房內的所有設施都是經過精心的考慮和安排,包括熨衣設備、房內保險箱和空調,滿足您入住需求的同時又能增添家的溫馨感。電熱水壺可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供吹風機,讓您感受到賓至如歸的享受。酒吧給旅客提供了一個舒適的環境,可供休憩。飯店的健身設施有室內泳池。24小時開放的櫃檯服務可為您隨時提供訊息,以幫助您探索這個魅力之都。
We had 5 rooms during Orgatec Exhibition. Hotel was new, employees were kind, breakfast was good and in general it was a clean hotel. It is not in city center but really easy to reach Rudofplatz or Heumarkt with 2 Tram Lines and it takes only 5 stops. Also there were some restaurant and supermarkets around for our needs. Therefore we enjoyed our stay in hotel. Only thing which was negative, you need to inform reception each morning for cleaning rooms. Otherwise it was not cleaned. (we are not informed about this during check-in so we learned that after first day) Despite we informed that for each day, second day of our stay 2/5 rooms are not cleaned. Except this, it was all well clean
享受在特羅斯多夫的最佳位置,與科隆機場輕鬆相連。 我們的 Best Western Hotel Cologne Airport Troisdorf 地處科隆和波恩市間的中心位置,與科隆機場和遊樂場以及 A59 高速公路輕鬆相連。 飯店特別適合商務旅客和遊覽我們美麗的萊茵蘭的休閒遊客入住。 飯店可提供 88 間客房和 4 間會議室,在溫馨的氛圍中為您提供一流的服務。
訪訪客2023.06.02
Das Best western liegt in unmittelbarer Nähe zur Autobahn, ist daher sehr gut und schnell erreichbar. Trotz der verkehrsgünstigen und damit auch verkehrsreichen Lage ist von dem Verkehrslärm wenig zu hören. Die Zimmer, wir erhielten ein kostenloses Upgrade auf ein Businesszimmer, sind groß und stylisch eingerichtet. Ungewöhnlich: das Waschbecken befindet sich im Schlafraum und nicht im Bad ( Toilette und Dusche). Leider schließt die Tür zum Flur nicht richtig, so dass man jeden Gast, der draußen vorbei lief, mitbekam. Das Frühstück haben wir nicht ausprobiert ( 14 Euro p.P.). Der hoteleigene Parkplatz kostet 11 Euro, was man sich aber sparen kann, indem man in der Seitenstraße direkt neben dem Hotel parkt.
訪訪客The Courtyard Marriott of Cologne was clean, beautiful and a great location. It was a short walk to the Central train Station and near all the sights of Cologne. I was only there for one night and did not get to experience the breakfast as we checked out before it was served, but they did provide me with a lunch box which included a ham and cheese sandwich, a banana and a water. There is coffee and boxed water 24 hours a day in the lobby. The beds were super comfortable and the temperature of the room was ideal, as we had control over the air conditioner, whereas other hotels we stayed in the same week, did not allow us control and we were very warm. The room we had was a nice size and the view was of the empty courtyard which was extrememly quiet and definitely highly desirable. Front staff upon checking in, was not friendly, however after check in everyone else we came in contact with was very friendly. I didn't get the ladies name at the front desk, but she definitely didn't give us a positive welcome. Glad her shift ended and everyone else we dealt with, and passed was extremely friendly and that is what the experience should be like.
訪訪客Great hotel in a lovely quiet spot. Room was very large and at back of the hotel looking out to park/railway line. Fridge, room safe and air-con all made our stay more comfortable. We didn't eat in the hotel but did use the bar (thank you for the drinks vouchers for each day we declined the room/towels being refreshed/cleaned) and there were plenty drink options in a lovely setting. We used the kiosk shop next door on our last morning for a quick coffee/juice/toastie/pastry as we had an early start. We arrived and left from Köln Hbf and found travel to and from the hotel easy using either Christoph Str stop or Hansaring Station. It was a lovely location, and we also used the restaurants close-by 2 nights. Staff were very helpful and friendly, including storing our luggage on arrival and giving us a larger room than booked. Would definitely stay here again if visiting Cologne.
訪訪客用戶The reception and service were fine. I could tell they spent a lot of time designing a very nice reception and welcome area and I am sure the restaurant is very good. However, I was a bit disappointed with the overall design of the room and the size especially for the price I paid. You go from a “boutique exterior” to an average to okay hotel room. The shower was close to matching the front end of the hotel but the bedroom space, window, noise, TV as well as light design were pretty avg. I had an okay stay but wasn’t that comfortable.
I am grateful to have been put next to the elevator since I was leaving in the middle the night for the airport but I wished the room offered more for the price requested per night I am sorry to say.
訪訪客I stayed here a total of 1 night. Room was very hot at night as no AC, not even a fan. There was one small window open but it didn't help much. I stayed in a 6 bed female dorm. Other guests were friendly and nice and respectful of each other's space and sleep. Our room had an ensuite shower and toilet which was very clean on arrival. Public areas including outdoor patio were relaxed, nothing fancy but no complaints either. Service was good; I didn't interact much with staff but no complaints. Location not as downtown as I would have liked but that's my fault. About 30min walk to main train station. Neighbourhood of the hostel - lots of restaurants around, bus stops very close by.
訪訪客The hotel emailed us at short notice to change where we were staying but then decided not to reply to any of our emails back to them. Because of this we arrived at the rearranged hotel completely confused about how long we were supposed to be staying there for. The hotel was particularly unwelcoming and it took them a while to work out that we were in fact staying there. The room was in a poor condition, with stains all over the curtains, the pillows were uncomfortable and lumpy and no extra pillows were provided (until we asked reception to provide more). There were two very small single duvets provided for the bed and the hotel was unable to provide a double duvet when asked. The hairdryer did not work and the hotel did not replace this despite us asking. The shower also did not drain so it filled up when it was used. Further to this considering it is December we needed the radiators on, however the radiators were extremely noisy and kept us awake all night. This hotel was further away from the landmarks that we had planned our trip around which incurred extra costs. The hotel has neglected to reply to any of our emails (before or after our trip), I would not book with them again.