I was extremely disappointed with my recent stay at this Marriott property. The housekeeping service was far below expectations—staff knocked on my door at around 8:30 AM and even attempted to enter, which I found shocking. They repeated this intrusion at 10:40 AM, despite the early hour being unreasonable for housekeeping in most hotels.
Additionally, the lack of attention to cleanliness was unsatisfactory. The kettle in my room was visibly dirty, making me question whether proper housekeeping procedures were followed at all.
For a reputable brand like Marriott, this level of service is unacceptable. Unfortunately, due to these issues, I cannot recommend this hotel and will not be returning.
Fantastic location — just a ~10-minute walk from Cologne Main Station and the Cathedral, and surrounded by shops and restaurants . Rooms are modern, clean, and comfortable with spacious beds and quiet atmosphere, and staff are friendly and helpful , occasional AC issues & lack of minibar
My favourite hotel in the whole of my Europe Trip thus far… As expected of a Marriot-branded hotel, the rooms we stayed in are spotlessly clean. Hotel provides pretty good detox water in the lobby. However though, it’s not quite conveniently located with a 10+ minutes walk from the train station (unlike what was stated in its listing) and not centrally located near cologne’s main attractions.