塞文林霍夫科隆市美居飯店的評論

住宿方回覆: Dear Lai,Thank you for sharing your experience! We're glad to hear that you enjoyed the walk to the Cologne Cathedral and the local atmosphere around the hotel. It's great that you found the area full of local restaurants and shops. We apologize for any inconvenience caused by the staff and appreciate your feedback, as we always strive to improve guest experiences. We hope you’ll consider staying with us again in the future.Kind regards, your Mercure Team from Cologne

住宿方回覆: Dear Guest,Thank you for your wonderful feedback! We’re thrilled to hear that our convenient location, clean rooms, and delicious breakfast made your business trip and exhibition visit more enjoyable. It’s also great to know that you appreciated the friendly service from our staff and the proximity to the riverside for a pleasant walk. We look forward to welcoming you back for another comfortable stay!Kind regards, your Mercure Team from Cologne

住宿方回覆: Dear Guest,Thank you for your feedback! We're delighted that you enjoyed the spacious suite and the convenient location of the hotel. We're sorry to hear about the issues you experienced with Google Maps and the public transportation in Cologne. It's great to know that you found good dining options nearby and appreciated the Cologne Cathedral. We hope to welcome you back for another visit soon.Best regards, Your Mercure Team from Cologne

住宿方回覆: Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that our hotel was one of the highlights of your trip. It's great to know you enjoyed the spacious room, convenient parking, and the proximity to the Chocolate Museum and Ferris wheel. We're especially glad that you appreciated the cleanliness and the hairdryer in the bathroom. We look forward to welcoming you back soon!Best regards, Your Mercure Team from Cologne

住宿方回覆: Dear Ryan,Thank you for your feedback! We're glad to hear you had a clean and comfortable stay with good soundproofing. We appreciate your thoughts on the breakfast and will take them into consideration for future improvements.We hope to welcome you back soon and provide an even better experience next time!Kind regards, your Mercure Team from Cologne

住宿方回覆: Dear Guest,Thank you for your review! We're pleased to hear you enjoyed the clean and tidy room, as well as our excellent location near the Cologne Exhibition Center and convenient transport connections.We look forward to welcoming you again in the future!Kind regards, your Mercure Team from Cologne

住宿方回覆: Dear Guest,Thank you for your feedback! We're glad you enjoyed the quiet neighborhood and the convenience of our facilities. We appreciate your comments regarding the pricing and will take them into consideration. We hope to welcome you again in the future!Great regards, your Mercure Team from Cologne

住宿方回覆: Dear Guest,Thank you for your feedback! We're glad to hear that you found the room spacious, the bed comfortable, and the amenities well-equipped. It's also good to know that the soundproofing met your expectations. We appreciate your comments on the location; while it may be a bit of a walk to the old town, we're pleased that the nearby train station was convenient for you. We hope to have the pleasure of welcoming you back soon.Best regards, Your Mercure Team from Cologne

住宿方回覆: Dear Guest,Thank you for your feedback! We’re sorry to hear that your morning was interrupted by housekeeping—this should not happen without a clear need or prior request, and we appreciate you bringing it to our attention. We’re glad to hear the rest of your stay went well and that you found the train station nearby convenient.Kind regards, your Mercure Team from Cologne

住宿方回覆: Dear Guest,Thank you for your feedback. We’re pleased to hear that you found the location convenient and the room spacious and well-equipped.We appreciate your comments about the lighting and the elevator situation. We’re continuously working to improve our facilities and your input is valuable in helping us enhance our services. We’re sorry to hear that the complimentary water and breakfast options did not meet your expectations. Your feedback has been noted and will be shared with our team to address these concerns.We hope to have the opportunity to welcome you back in the future and provide an even better experience.Best regards, The Mercure Team

住宿方回覆: Dear Guest,Thank you for your feedback!We're glad you found the breakfast to be very good compared to other hotels at the same price range. It's also great to hear that the room facilities were satisfactory and that our proximity to the train station was convenient for you. We apologize for any noise issues you experienced and appreciate your understanding that this can vary depending on the room location.We look forward to welcoming you back on your next visit!Best regards, The Mercure Team

住宿方回覆: Dear Guest,Thank you for your feedback! We're glad to hear that you found our location convenient, especially with the nearby subway station and the dining options in the area. We apologize for any noise disturbance caused by the proximity to the subway. Your comments on the cleanliness are appreciated, and we will continue to strive for high standards. We look forward to welcoming you again during your next visit, especially during the exhibition period.Best regards, your Team from Mercure Hotel Severinshof Köln City

住宿方回覆: Dear Guest,Thank you for your positive feedback about your stay at the Mercure Hotel! We're delighted to hear that you enjoyed the spacious suite and found our facilities to be modern. It's great that our convenient location allowed you to explore many of Cologne's attractions easily. We appreciate your comments regarding the parking as well. We hope to welcome you back soon for another enjoyable stay!Kind regards, your Mercure Team from Cologne

住宿方回覆: Dear Guest,Thank you for your feedback! We're glad you found the location convenient and hope to welcome you again soon. Kind regards, your Mercure Team from Cologne