辛辛那提Museum of Natural History & Science附近住宿

我打算把自己的經歷寫成一個孤立的事件,讓它慢慢淡去。 那是直到昨晚午夜左右我接到一個電話!Trip的一位代表打電話給我,詢問我關於我住在這家酒店的意見。我轉告她,幾個月前我剛剛在朋友和我租了一個房間後就打了Trip.com。 我們大約在下午5點左右租了一間房間。我已表示我們房間的電源 - 電視、燈、微波爐、冰箱 - 無效。我們在下午6點左右向前台投訴。問題直到稍後大約在晚上10點左右才解決。大約一個小時之後,就寢時間,95%的看電視、微波等被消滅了。 幾個月前,我把電話打到Trip,.com,直到昨晚才收到後續信息。昨晚打電話的人想得到關於我房間的反饋,我檢查了所有發生的情況,她還想輸入他們如何改進。我說,很簡單,只是注重基本的客戶禮儀和滿意度。對於我在這裏所說的酒店住宿的享受損失,沒有任何形式的認可。 顧客服務/滿意正在消失。

Very vibrant hotel! Much lobby, Coppin bar area, activities with weddings and proms. Our room was spacious, well appointed with contemporary updates which added to comfortable living. Highly recommend for any visit to Cincinnati/Northern Kentucky area. Convenient parking, easy access to hotel. Will make this our “go to” when visiting family and friends in the area.

My daughter and I took this room because we were in town for a Garth Brooks concert. We arrived at 4:00 p.m. and only dropped our duffle bag in the room. The Garth Brooks concert had a rain delay, and we had sat on the Paul Brown Stadium field from 6:00 - 8:00 p.m. when they evacuated us to the concourse for the next hour. We decided to leave the concert venue. When we arrived back to the hotel, the Assistant Manager told us all he could do was credit us 20% + the $50 gift card which we never received upon check-in anyway. He suggested we wait until Monday to call the General Manager because they could resell the room, and the assistant manager could give us full credit. Today, I called the General Manager because he of course never called me. He told me no when I requested a refund and that he would only refund the $50. The room was $525.50, and we never used the room. The assistant manager even confirmed we had not touched anything in the room. I guess I should have went for the first offer with the Assistant manager. At least it would have been $150 refund. I would understand having to pay except for the fact that the entire city was sold out, and they gave the room to someone else. WRONG!

这是一个很好的

牀和枕頭都很棒!

非常滿意Erlanger的Holiday Inn CVG。想要在機場附近優質住宿,有出色的評論記錄...這就是我所找到的!4層的房間很大,乾淨,舒適,安靜。大浴室,舒適的特大牀。在現場餐廳用餐味道美味而合理,早餐玉米煎餅很棒。每個人都提供的服務很棒。作爲洲際大使,非常值得入住!

現代感設計十足的新酒店，意外的驚喜。房間很大設施漂亮、合理。餐廳也很漂亮，東西也好吃😋難忘舒適的體驗！強烈推薦！

We were very pleased with our stay. The hotel was clean and kept clean continuously despite the snow and slush everywhere! The breakfast was good even though there wasn't much for gluten free diet needs. The water bottle filler was a pleasant surprise, too! The room was clean and spacious and the hotel toiletries were actually really nice! We loved the “ come hang out” feel of the Lobby with the couches, games, tv, pool table, and the little privacy nooks! The staff was very friendly and helpful and overall it was one of the nicest places we’ve ever stayed!

我的家人每6個月前往辛辛那提,爲我們的大兒子預約醫生。我們在這個特殊的 Wingate 呆了9年。這個 Wingate 總是給人愉快的經歷。工作人員總是友好和包容。酒店乾淨,牀鋪舒適,免費早餐簡直不能打敗,我們愛這家酒店的位置,山頂公園是我們最喜歡吃晚餐的景點之一,讓我們的孩子玩。