康科德埃靈頓小屋(Ellington Lodge at the Concorde)

10 Dec 2023 Take that marquee. Dinner & Dance. 100% disappointing. Cold all evening, Door would not shut properly so got even colder. Greeted by no table service need to que at bar in marquee to get drinks. On table glass wine glasses. Paid over £23 bottle poor quality wine. Told to use the plastic glasses given at bar. Table crackers poor no gift of any kind cheep and nasty. Food very poor one course very quick after another. Xmas dinner Potatoes like bullets, Parsnips could not even cut. Carrots & Sprouts so unapitising white bowl no garnish. Gravy insipid and thin. So little poured over lukewarm warm turkey. Desert very budget. So cold. Toilets i have camped and used better.dusgusting. As I arrived I used toilets and the hand towel was 2 toilet rolls supplied. Take that poor on for 1 hour till 10.10pm. Made clear to leave after that as place being packed up. Elf so embarrassing bouncing around. Even a 5 year old would have cringed. One of the worst evenings out at £45 a head. Never never again.

Very dated and old fashioned. Safe does not work, not good when you have passports and valuables with you. No bar or restaurant in the hotel, you have to walk through a very dark uneven car park, not good when you are booked in for dinner and it’s pouring down. Overpriced for the condition of the room

In Executive double & only difference from standard double was size of bed, so not worth the extra money & very basic. Very stuffy, upstairs built into the roof & air con not working. Told not been working since Covid & also told by manageress that they have no air con. but it is advertised with air con??? No fan available on 1st night, but manageress said she would get one next day & put in room. This didn't happen, so really uncomfortable. 2 bath towels. but only one hand towel for 2? Carpets dirty round edges. Bath side panel broken, dirty. bent in. Shower too powerful & slippery bath to stand on. Only 4 hangers in wardrobe. Grumpy, rude night staff when we were late back from a party & our door cards did not work. Lied to & told they only last so long & also said expected all guests to be in bed. I'm 74 yrs old, not 4!!! we were quiet. Room staff went in 2nd day & left the heated bathroom towel rail on & bathroom door open adding to the stuffiness. Hair dryer didn't work.

I always get worried when I have to pay at a reception desk when checking in before I stay the night. This hotel is an example of this concern: 1) had to clean the extractor fan in the bathroom before we could shower which was hanging off the wall. 2) waiting quarter of an hour before you could flush the toilet again 3) there was a pleasant view from the first floor window if you could see through the cobwebs and birds excrement 4) the correct kettle was obviously broken and had been replaced by another which you could not fill from the sink tap. Thank god we brought our own bottled water! 5) when reporting these facts the following morning at reception, the lady wasn’t bothered - they already had our money! OLD, TATTY, DIRTY and CANNOT BE BOTHERED

Stayed here as a package with a 3 course meal and a band ! Rooms were spacious clean and warm with lovely bathrooms , we had one garden room and one executive double , very happy with both. Had read a few negative things on here so was pleasantly surprised. Large tv pleanty of power points and lovely ladies on reception . Breakfast was also very nice , both continental and cooked.

This is our second visit and won't be our last. Perfect location. Friendly staff. And pets are welcome. Our room was clean and spacious. And our puppy got a doggy bag on arrival. Breakfast was table service on the weekend we stayed. Just had a lovely feel. Thank you x

Friendly staff comfy beds BUT a cpl of issues that'll need addressing. Curtains that haven't been cleaned probably from originally hung, carpet by bathroom has large hole in it with frayed edges and shower head that's loose in wall. The hotel feels tired but potential is there..........

Once again, we were disappointed that our request to be seated near the front was ignored. We were also disappointed that the staff allowed a raucous group of women on an outing for a party were allowed to create so much noise that it was difficult to hear the entertainment. A £3 supplement for 3 small pieces of cheese, 5 crackers, half a dozen grapes, and a stick of celery was unreasonable. The tables are packed too close together, making it seem like a table for 2 was a table for 6!!! The food was actually really nice, and the table service was excellent.

Sure it’s not modern and flashy but it was clean the rooms are a good size staff were all helpful and friendly large free car park the jewel in the crown was the bar restaurant the food was excellent for the price free live music was a bonus (it was a bit loud.. but that’s just me) breakfast the next morning was hot and plentiful .. well done Concorde people we really enjoyed our stay here