雅詩頓克馬約蘭城市飯店的評論

住宿方回覆: Dear Valued Guest,Thank you for choosing ASTON Kemayoran City Hotel!We are delighted to know that you love our hotel, enjoyed the spacious room, well-functioning TV, and satisfying breakfast. At the same time, we sincerely apologize for the inconvenience regarding the air conditioning in your room. Your feedback is very valuable, and our team will ensure this matter is reviewed and improved for a better guest experience in the future.We look forward to welcoming you back for an even more pleasant stay.Warm regards,Cyrila Bertania SariGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for choosing ASTON Kemayoran City Hotel!Thank you for sharing your experience with us. We are delighted to hear that you found our location convenient to the exhibition center, the cathedral, and Independence Square, and that our service attitude met your expectations.We also appreciate your feedback regarding the taxi drop-off point, and we will continue to remind our guests to inform drivers to head directly to the hotel lobby. Your input is truly valuable for us to improve our guest experience.We look forward to welcoming you again at ASTON Kemayoran City Hotel.Warm regards,Cyrila Bertania SariGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for choosing ASTON Kemayoran City Hotel!Thank you very much for your wonderful review. We are truly delighted to hear that you had such a pleasant stay with us at ASTON Kemayoran City Hotel. It’s great to know you appreciated the friendly service from our staff, the convenient location with nearby amenities like the convenience store and Maxx Coffee, as well as the easy access to transportation.We’re especially glad that you enjoyed the cleanliness and comfort of the room and yes, many guests love our rooftop sky corridor with its stunning night view!We sincerely look forward to welcoming you back again soon for another memorable experience.Warm regards,Cyrila Bertania SariGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you very much for your wonderful review and for choosing ASTON Kemayoran City Hotel!We’re delighted to hear that our hotel's close proximity to the exhibition venue, non-carpeted room design, and convenient access to the 24-hour Lawson store on the ground floor added to the comfort of your stay. We truly appreciate your kind words about our polite staff, it means a lot to us.We're also glad you enjoyed the rooftop bar on the 27th floor and found great seafood nearby. Thank you for sharing the helpful tips and photos, they’ll surely benefit future guests.We look forward to welcoming you back for another enjoyable stay.Warm regards,Cyrila Bertania SariGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for choosing ASTON Kemayoran City Hotel!On behalf of the management, we sincerely apologize for the unpleasant experience you encountered during your recent stay. We deeply regret that our service and facilities did not meet your expectations, and we truly understand your disappointment.We take your feedback seriously and are currently taking the following actions to address the concerns you raised:Soundproofing & Noise Levels: We are reviewing our housekeeping procedures to ensure minimal disruption to guests during room cleaning. Additionally, we are evaluating possible enhancements to room sound insulation, particularly around the door area.Management Responsiveness: We are very sorry to hear that you felt unsupported by our team. We are addressing this matter internally to ensure better responsiveness and guest care from all levels of our staff, especially from the management team.Breakfast Quality: Your concerns regarding the freshness and cleanliness of the breakfast offerings have been shared directly with our Executive Chef and F&B team. We are reinforcing food quality control and hygiene standards, as well as reviewing our menu to ensure a more balanced and satisfying experience for all guests.Your experience is not reflective of the standards we aim to uphold at ASTON Kemayoran City Hotel. We are committed to using this feedback to make real and lasting improvements.Should you consider staying with us again in the future, we would truly value the opportunity to deliver a much better experience.Warm regards,Cyrila Bertania SariGeneral Manager

住宿方回覆: Dear HyeonJong,Thank you for choosing Aston Kemayoran City Hotel!Thank you for taking the time to share your feedback with us. We are truly pleased to hear that you found our staff to be friendly and that you were satisfied with the overall value of your stay.We also appreciate your constructive comments regarding the bathroom layout, accessibility from the exhibition center, and the air conditioner settings. Your observations are very valuable to us as they help us to continuously improve our facilities and guest experience.We hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable stay.Best Regards,Cyrila Bertania SariGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for choosing ASTON Kemayoran City Hotel! Thank you for sharing your positive experience with us. We’re delighted to know you enjoyed our friendly staff, strategic location, and the convenience of booking transportation from our hotel.We look forward to welcoming you back to ASTON Kemayoran City Hotel for another pleasant stay.Warm regards,Cyrila Bertania Sari General Manager

住宿方回覆: Dear Valued Guest,Terima kasih sudah memilih ASTON Kemayoran City Hotel! Terima kasih telah meluangkan waktu untuk berbagi pengalaman menginap Anda bersama keluarga di Hotel Aston Kemayoran.Kami sangat senang mengetahui bahwa Anda merasa puas dengan pelayanan kami, khususnya keramahan dan bantuan yang diberikan oleh tim kami. Kepuasan tamu adalah prioritas utama kami, dan komentar positif seperti ini menjadi semangat bagi kami untuk terus memberikan pelayanan terbaik.Kami berharap dapat kembali menyambut Anda dan keluarga di kesempatan berikutnya.Salam Hangat, Cyrila Bertania Sari General Manager

住宿方回覆: Dear Valued Guest,Thank you very much for sharing your thoughtful review and for choosing Aston Kemayoran during your recent visit. We are truly delighted to know that, despite the sudden change in plans, your experience with us turned out to be a pleasant one.It brings us great joy to hear that you appreciated our smooth check-in process, the friendliness and professionalism of our staff, as well as the comfort and cleanliness of our rooms. Your kind recognition of our facilities, service, and the sense of safety and calm provided during your stay means a lot to us.We sincerely hope that your next visit will be under more relaxed and enjoyable circumstances, allowing you and your family to fully experience everything Aston Kemayoran has to offer. It would be our pleasure to welcome you back and ensure another comfortable and memorable stay.Warm regards,Cyrila Bertania SariGeneral Manager

住宿方回覆: Dear Valued Guest,Terima kasih sudah memilih ASTON Kemayoran City Hotel! Kami senang mendengar bahwa Anda merasa nyaman selama menginap bersama kami. Semoga pengalaman menyenangkan ini membuat Anda kembali memilih ASTON Kemayoran di kunjungan berikutnya.Salam hangat,Cyrila Bertania SariGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for choosing ASTON Kemayoran City Hotel!We are truly delighted to learn that you had such a memorable stay with us and that our warm atmosphere, attentive service, and well-maintained facilities left a lasting impression. Your kind words about our staff, the cleanliness and comfort of the room, as well as the quality of our amenities such as the gym, swimming pool, and restaurant, mean a great deal to us.Your appreciation will serve as great motivation for our team to continue striving for excellence. We look forward to welcoming you back soon for another unforgettable experience.Warm regards,Cyrila Bertania SariGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for choosing ASTON Kemayoran City Hotel!Thank you very much for taking the time to share your delightful experience with us. We are truly pleased to hear that you enjoyed the rooftop viewing deck on the 27th floor. It brings us great joy to know that the serene evening breeze, the captivating Jakarta night skyline, and the peaceful moments spent with friends added to the charm of your stay.We are especially glad that the blooming bougainvillea and the decorative lighting created a cozy and pleasant atmosphere for you. Your kind words are truly appreciated and serve as a wonderful encouragement to our team in continuing to provide memorable experiences for all our guests.We look forward to welcoming you back in the near future for another relaxing and enjoyable visit.Best Regards,Cyrila Bertania SariGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for choosing Aston Kemayoran City Hotel!Thank you for your wonderful review! We're thrilled to hear that you had a fantastic stay and enjoyed our friendly and attentive staff. It’s great to know that you found the room spotless, modern, and comfortable. We’re also glad our convenient location added to your experience. We look forward to welcoming you back for another exceptional stay!Best Regards, Cyrila Bertania Sari General Manager

住宿方回覆: Dear Valued Guest,Thank you for choosing ASTON Kemayoran Citty Hotel!Thank you so much for your kind and thoughtful review. We're delighted to hear that you enjoyed your stay at ASTON Kemayoran City Hotel and found our location strategic and family-friendly. It's great to know that the variety of breakfast options, as well as the nearby convenience stores and restaurants, added to your comfort. We also appreciate your helpful tip regarding transportation using Grab or Gojek — it's indeed the easiest way to explore nearby malls and attractions.We truly hope to welcome you back soon, whether you're traveling with family, a partner, or solo.Warm regards,Cyrila Bertania SariGeneral Manager