拉迪森飯店卡薩布蘭卡豪地爾城堡的評論

住宿方回覆: Cher(e) Client(e),Un grand merci pour votre superbe retour ! Nous sommes ravis que vous ayez apprécié l’emplacement de l’hôtel, la sécurité de l’environnement ainsi que le confort et l’espace de votre chambre. Votre satisfaction quant à notre petit-déjeuner et à la qualité du service au restaurant du premier étage nous fait particulièrement plaisir.Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement à Casablanca.Bien cordialement,Guest Relations

住宿方回覆: 親愛的客人，感謝您分享您在卡薩布蘭卡高捷拉城堡麗笙酒店的經歷。我們很高興得知您發現寢具清新舒適，讓您在安靜的房間裡享受寧靜的睡眠。然而，我們對於您入住手續和離開時的計程車服務所造成的不便深表歉意。您的回饋對我們非常寶貴，我們將與相關團隊解決這些問題，以確保我們的客人將來能獲得更順暢的體驗。感謝您的入住，並希望再次歡迎您，為您提供更好的體驗。此致，客戶關係部。

住宿方回覆: Dear Valued Guest,Thank you for your fantastic review and for choosing Radisson Hotel Casablanca Gauthier La Citadelle for your business trip. We are thrilled to hear that you found your room clean and well-maintained and appreciated the timely cleaning services.We’re especially delighted that our team, including Keltoum, left such a positive impression on your stay. Your kind words will be shared with her and the rest of the team.We look forward to welcoming you back on your next visit to Casablanca.Best regards,Guest Relations.

住宿方回覆: Dear Valued Guest,Thank you for your feedback. We appreciate your comments regarding the service and breakfast, and we’re happy to know that you enjoyed these aspects of your stay.We sincerely apologize for the issues you encountered with the noise from the bar and the slow drainage in the toilet. Please rest assured that we are addressing these concerns with our team to ensure a more comfortable experience for our future guests.We hope to welcome you back to Radisson Hotel Casablanca Gauthier La Citadelle and provide you with a better stay next time.Best regards,Guest Relations.

住宿方回覆: Dear Valued Guest,Thank you for sharing your positive experience with us. We're delighted to hear that you enjoyed the convenience of the location, the cleanliness of the rooms, and the quality of the breakfast.We strive to offer the best possible service and experience for our guests, and your feedback reassures us that we are on the right track. We look forward to welcoming you back to Radisson Hotel Casablanca Gauthier La Citadelle in the near future.Best regards,Guest Relations.

住宿方回覆: Dear Valued Guest,Thank you for your kind words and positive feedback. We are delighted to hear that you found our hotel's location convenient for your business trip and that your overall experience was excellent.We look forward to welcoming you back to Radisson Hotel Casablanca Gauthier La Citadelle for another wonderful stay in the future.Best regards,Guest Relations

住宿方回覆: Dear Valued Guest,Thank you for your kind feedback. We are thrilled to hear that you enjoyed our prime location, which is indeed close to the vibrant city center and surrounded by great dining options.Your satisfaction is important to us, and we are glad that our amenities and services met your expectations. We look forward to welcoming you back to Radisson Hotel Casablanca Gauthier La Citadelle on your next visit.Best regards,Guest Relations.

住宿方回覆: Dear Guest,Thank you for sharing your feedback following your stay at Radisson Hotel Casablanca Gauthier La Citadelle.We’re delighted to know you found the room clean and well-designed, and that the bar met your expectations. Your satisfaction means a great deal to us, and we’re glad we could contribute to a memorable experience.We hope to have the pleasure of welcoming you back soon.Warm regards,Guest Relations

住宿方回覆: Dear Valued Guest,Thank you for your wonderful review! We are delighted to hear that you had a perfect experience during your stay and that our enthusiastic service made a positive impression.We look forward to welcoming you back to Radisson Hotel Casablanca Gauthier La Citadelle for another memorable visit.Best regards,Guest Relations.

住宿方回覆: 親愛的 Spark，非常感謝您分享您的詳細回饋並選擇卡薩布蘭卡高蒂爾拉西塔德爾麗笙酒店。我們很高興聽到您的整體體驗是積極的，並且您讚賞我們服務和設施的品質。我們也注意到您對服務響應度和某些房間設施的評論。您的意見非常寶貴，將有助於我們進一步提升客人的體驗。我們期待很快再次歡迎您，享受更愉快的住宿。此致，客戶關係部。

住宿方回覆: Dear Guest,Thank you for your kind words and for taking the time to share your experience at Radisson Hotel Casablanca Gauthier La Citadelle.We’re thrilled to know that everything—from the comfort and cleanliness of the rooms to the breakfast and location—met your expectations. It's always our goal to provide a consistently high level of service, and we're happy to have delivered on that during your stay.We look forward to welcoming you back very soon.Warm regards,Guest Relations

住宿方回覆: 親愛的 Andik，感謝您與我們分享您的回饋。對於您在我們酒店所描述的經歷，我們深表歉意。很顯然，付款方面存在誤解，我們對此給您帶來的困擾深感抱歉。請放心，我們正在內部解決該問題，以防止將來再次發生此類問題。我們也對您從我們團隊獲得的服務表示歉意。我們的目標始終是為客人提供卓越的服務，但這次我們未能滿足您的期望，我們深感遺憾。我們已記錄您對接待團隊和經理行為的評價，並致力於確保所有客人都感到受到重視和尊重。我們衷心感謝您的回饋，並希望您能再給我們一次機會，為您提供您應得的高水準服務。如果您還有任何其他疑問，請隨時直接與我們聯繫。此致，賓客關係部。

住宿方回覆: Dear Foluso,Thank you very much for sharing your impressions following your stay at Radisson Hotel Casablanca Gauthier La Citadelle.We’re delighted to read that you enjoyed the comfort and modern design of your room, as well as the variety and quality of our breakfast. Your kind words about our friendly staff are greatly appreciated, we always strive to offer warm, professional service to all our guests.We hope to welcome you back soon, whether for business or leisure!Warm regards,Guest Relations