Residence Inn Brownsville

Checked in 6/9/2022. The hotel smells damp. They have fans that are used to dry carpet after a water break running in the lobby and hall. They also have an window AC unit in the meeting room. My room, 115, smelled musty and I have been killing gnat's during my stay. Last night after dinner when I got back to the room, 8:00, my room was 75 degrees. The maintenance man to the room. After one hour he said the AC was fixed. While the temp did go down, it never got cool. Today I was out the door at, looking forward to a shower, the room was 75 degrees. Two maintenance men were sent. An hour later they said the issue was fixed, so far so good. I went to talk to the manager about the situation. His response was that the issue was fixed and to call him iif there was another problem. No I'm sorry what can I do for you. No, let me move you to a new room. No offer of points for my troubles. His attitude was like I was bothering him.

Cancelaron mi reservación. Me dijeron que no tenian habitaciones y no se veía lleno el hotel. Talvez fué discriminación Quien me vá a regresar el dinero?

El A/A malo ruidoso el olor a viejo …

time to get rid of the warn out carpet and rusty tub and modernize. It is a joke that this is a highly rated hotel. The one plus was the staff was great.

Un hotel muy viejo y sucio. No parece Marriott.

I did not like the property, it was nasty, bathrooms were not clean. Smell were bad. I will never go back even if someone pd me

The room had a moldy smell. The workout area/gym was so small🤏🏼, I doubt a second person could fit in there with you. The “free” breakfast is your typical “free” food. You get what you paid for. I doubt I’ll ever be back to this hotel. There is a courtyard next door that my colleagues stayed at and they seemed to like it.

Overpriced. We stayed in a two room suite with queen bed and kitchen. Dark poorly lit hallways. Nonfunctioning rear door access lock. Shower hot water unsafely hot. Dark wall to wall carpet into bathroom sink area. Perhaps rest of hotel is better. Staff were very nice and friendly and the breakfast was better than average. Management seemed concerned, I suspect that they will improve.

Exterior condition of the property is nice, but my room was very dated and not clean in the bathroom area. Mold on tiles, dirt/hairs on floor, broken toilet paper holder, old furniture, and just a feeling grime in this room. I didn’t bother requesting another room because I was only there 1 night on business, so I just toughed it out and left next morning. Nice staff at the place for sure, but likely will not return.