Ggoose3nbcWe have stayed at *many* a Holiday Inn over the years and this place is the best. Highlights: fresh towels and room neatened daily prompt shuttle to and from Mall of America (our toddler loved that especially, new transit is life!) excellent front desk clerks (the power went out one night, outage in the area; they soldiered on admirably) nice intimate pool, spotlessly clean great location We would recommend for families especially. Bonus: keyed access coin laundry on the 5th floor
Our family of four (parents, 9 yo, 11 yo) had a nice stay. So nice in fact that we stayed an additional, unplanned night for a total of five nights. The location was perfect and close to everything we needed—Mall of America, outlet mall, restaurants, Target Center, and more. The hotel was clean and smelled fresh. We’ve had several musty rooms at other hotels, so this was nice. Loved that there was a Starbucks/cafe and a restaurant. Both the hotel and restaurant staff were kind and professional. We seemed to get a late start in the mornings, so housekeeping wasn’t able to come in. We just asked for towels and extra tp when we needed them and it was no problem. Our toilet wasn’t flushing properly the first night. When we asked if someone could look at it, staff fixed it Immediately. The kids only swam once. The pool was clean and spacious, just very hot and humid in the pool area. The beds (2 queens) in our room were comfortable. Our room had a fridge and coffee maker. It was a fun, relaxing stay and we would return.
訪訪客The hotel says they offer airport shuttle but didn't mention on website that the shuttle only runs until 9pm. Thus, I was taken by surprise when I arrived at airport and found no shuttle available anymore. The manager promised to refund my Uber by it is 9 months later and still nothing. My conclusion is there is overpromise and underperformance--not again.