I must say, my recent stay at this establishment was tainted by the presence of an employee who seemed determined to mar an otherwise passable experience. Allow me to recount the unfortunate encounter with this particular member of the hotel staff, whose ineptitude and condescension left much to be desired. My ordeal began with the seemingly standard check-in time of 3pm. However, I was forced to entrust my luggage to their ”luggage room” due to this policy. Upon my return for check-in, I made the grievous error of inquiring about my luggage. The receptionist who had taken over displayed an insufferable attitude, insisting that I retrieve my own bags, as if I had been suddenly promoted to the hotel's porter. To make matters worse, I was informed that the air conditioning throughout the entire hotel was non-operational. This announcement was delivered in a manner befitting a stern warden, devoid of any apology or offer of compensation for this inconvenience. It was only after I mustered the audacity to request compensation that she begrudgingly muttered, ”I can offer you free parking,” as if this paltry gesture should suffice. Regrettably, this 'compensation' left much to be desired. When I inquired about the parking fee, which, unsurprisingly, was exorbitant at 18 CHF, I could barely contain my astonishment. At this juncture, the receptionist, dripping with condescension, remarked, ”Yeah, this is Switzerland here,” insinuating that I, a mere Belgian, should be grateful for their overpriced parking, as if it were some sort of privilege. It is worth noting that it is the guests who fund her livelihood, and a modicum of respect should be obligatory. As if this litany of incompetence wasn't enough, when I discovered that my EU plug was incompatible with Swiss electrical outlets, I had no choice but to return to the reception desk. Once again, the indifferent receptionist displayed a complete lack of interest in my predicament. She dismissively informed me that no adapters were available, and the sole adapter they possessed had already been claimed by another guest. Her apathy and unprofessional demeanor were profoundly disheartening. In conclusion, it is my sincere belief that this receptionist's woeful performance reflects poorly on the hotel's overall reputation. She embodies rudeness and ineptitude to such an extent that it is clear she is profoundly unsuited for a career in hospitality. I implore her employers to reconsider her place within the industry; perhaps a career outside of customer interaction, such as working in a factory, would better suit her temperament and capabilities. On a somewhat brighter note, I feel compelled to acknowledge that the other five members of the hotel staff I encountered were, without exception, lovely, warm, and highly professional individuals. It is a tremendous shame that this particular receptionist stood in stark contrast to her colleagues, as she was the sole staff member who appeared to be disinterest
伯爾尼國家飯店坐落於Mattenhof-Weissenbuhl,優越的地理位置使它成為伯爾尼一個令人嚮往的住宿選擇。 飯店距離伯爾尼車站僅有400m。在該地區觀光很容易,Bern Rollt、Adrian von Bubenberg-Denkmal和Welle7都在飯店附近。服務人員會提前為您準備好電熱水壺,以滿足您的飲水需求。倘若您在忙碌的一天後想在自己的客房內放鬆,提供吹風機的客房浴室是不錯的選擇。閒暇時間在飯店的酒吧喝上一杯,必定是您休憩放鬆的好選擇。如果旅客願意,飯店可以提供滿足需求的客房送餐服務。若是覺得飯店的餐飲無法滿足您挑剔的味蕾,不妨去附近的Restaurant Haberbuni(Restaurant Haberbüni)(法國菜)品嚐下一流的推薦美食Ricotta-Spinat-Ravioli,Waldheim(Waldheim)和Eleven, YB Gastro AG(義大利菜)是另外兩處不錯之選。飯店提供的體育和休閒設施,旨在為旅客營造多姿多彩的住宿體驗。多國語言工作人員的服務,將為您消除在異國的語言障礙。
訪訪客2023.01.31
the hotel it is pretty close to the train station and the center of the city, good service and rooms, unfortunatly the restaurant was close while i was there. nice old style hotel. Didn't like a lot the fact that the windows of the room were somehow connected to a common space.
Bravo, Top, Sensationell Sehr freundlicher Empfang, tolles und sehr sauberes Zimmer und ein Fantastisches Frühstücksbuffet und ein ebenso sehr freundliches auf Wiedersehen. Einfach Top gewesen, herzlichen Dank an das ganze Team.
Best hotel and excellent staff loved their hospitality, Mini Bar service and Breakfast menu. Fresh Smoked Salmon and Croissant was always my Favorite. Also City pass, Welcome drinks and Internet service was just perfect. Me and my family had a real good time
Stayed in this hotel for two weeks during my official visit in Switzerland. Located just opposite to Schonegg Tram stop, this hotel is just 10 mins from Bern Bahnof (Railway Station). This is an old design hotel with all modern amenities. The staff at the reception are polite helpful. The room which I got was at the end of the corridor which was quite small in terms of width. The bed was also quite small. The room was giving a vibe of coziness though. The bathroom was neat and clean but was small The hotel has an in house restaurant located in the first floor. Overall the food in the menu were quite expensive. The room rent didn’t include complimentary breakfast so the breakfast was also quite expensive ( 7.5 CHF for express and 19.5 for Buffet) Positives 1. Courteous Staff 2. Free High speed Wi Fi 3. Complimentary Public Transport pass 4. Clean and Hygienic room 5. B’ful view from the window 6. Check In and Check out was smooth Negatives 1. Small room 2. Items in the mini bar were quite expensive 3. Small bed 4. Air Condition in the room was bit confusing in terms of controlled heating/cooling
坐落在Breitenrain-Lorraine,伯爾尼博覽會Moxy飯店在伯爾尼佔盡地理之宜。從飯店很方便到達Worblaufen,僅有1km距離。包括Stade de Suisse、Ludothek Breitenrain和SOON Galerie都在短距離內,入住飯店的旅客在該地區遊覽會很方便。飯店鄰近多個熱門旅遊景點,包括Laeuferbrunnen、信使噴泉和下門橋,旅客可以將行程安排的更加緊湊。客房內的所有設施都是經過精心的考慮和安排,空調在滿足您入住需求的同時又能增添家的溫馨感。倘若您在忙碌的一天後想在自己的客房內放鬆,提供吹風機的客房浴室是不錯的選擇。您可以在酒吧點上一杯,在優雅的氛圍中小酌一番。貼心的送餐服務可以滿足那些喜歡在私人場合進餐的旅客。您若是問我還有哪些可供選擇的美食,一定會極力推薦周邊的Volkshaus Bern、Waldheim(Waldheim)和Eleven, YB Gastro AG(義大利菜),前者的Tagessuppe最為著名。對於顧客來說,可以在健身室享受鍛鍊的樂趣。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
訪訪客2023.06.05
Abbiamo soggiornato una notte in questo fantastico Hotel. Appena entrati siamo rimasti colpiti dallo stile Urban che dona un tocco piacevole al soggiorno. La camera sempre in stile Urban era molto spaziosa e silenziosa (anche se adiacente alla stazione ferroviaria), bagno ampio e super pulito. Molto piacevole l'accoglienza da parte del personale, con sorriso e gentilezza ci hanno offerto un piccolo aperitivo di benvenuto e illustrato i servizi della struttura. E' possibile ricevere un buono gratuito per treno oppure tram, la stazione dista 30 metri dall'Hotel. Parcheggio in loco a pagamento, 30 Franchi per 24 ore.
洛倫特斯住宅坐落於Mattenhof-Weissenbuhl,優越的地理位置使它成為伯爾尼一個令人嚮往的住宿選擇。 飯店距離伯爾尼車站僅有2km。在該地區觀光很容易,Haus der Religionen - Dialog der Kulturen、Universitätsbibliothek Bern Bibliothek vonRoll和ActivePeople Training & Therapie都在飯店附近。從飯店出發可方便前往市內的眾多著名景點,包括Welle7、Das Staatsarchiv des Kantons Bern和Bern Rollt。飯店對客房的裝飾十分考究,每間設施齊全的客房都配備有房內保險箱和衣櫃/衣櫥。有飲水需求的旅客,飯店還為您提供了電熱水壺和咖啡壺/茶壺。除此之外,配備有吹風機的浴室是您消除一天疲勞的好地方。飯店提供的體育和休閒設施,旨在為旅客營造多姿多彩的住宿體驗。多國語言工作人員的服務,將為您消除在異國的語言障礙。
訪訪客2023.08.18
This hotel is a short bus ride from the main train station. The rooms are modern & ours was large. No one & no instructions on how to turn on the lights or operate the roll down shutters or anything else in the room. It was frustrating. There are large patio doors (no patio though) that open with electric roll down shutters. But our room faced busy train tracks & so leaving those doors open meant hearing VERY frequent train traffic late into the night & then starting again in the early morning. It wasn’t pleasant. Another thing to know about this hotel is the A/C is controlled & is central to the ENTIRE hotel and it’s not cool in the rooms🥵. There is NO adjusting it in your room or for your room 🥵. It is just what it is. We were advised to open our patio doors to get more air🤪. That would work if it’s cool outside AND there were not the train traffic! There is no ventilation fan in the bathroom and that just adds humidity to the room with no way to vent it. So this hotel is modern meets we don’t trust you. We would not stay here again & from now on even if the hotel says there is a/c we will have to ask the further question about who controls it & the temp.
訪訪客用戶The hotel is in a very quiet area a few stops with the tram from downtown. There are parking places for a few cars in the back or in the street, where you also can charge your car. We had a room at the first floor facing the street with view to the military grounds. The room was quit big with space for your luggage, a desk with coffee/tea - and complimentary water. Nice touch. The staff is very friendly and gives you information about the area with and as a guest you receive the free Berncard with free transport. Breakfast is plenty with all you need inc. very good Swiss cheese. Many nice restaurants in the area inc an italian and a Middle East. We loved our stay and will definitely come back another time.
訪訪客Si buscas un hotel silencioso, con desayuno gratuito pero colapsado para desayunar tranquilo, con agua gratis en máquina, sin escritorio en habitación, sin armario para dejar la ropa, simplemente lo dejas todo al descubierto en un colgador que tienes en la habitación, con puerta compartida entre wc y el plato de ducha, es decir si cierras la puerta del wc dejas abierta la zona de plato ducha y viceversa. Cada vez que bajas o subes por escaleras o por ascensor tienes que llevar contigo la llave del hotel en la mano. El hotel se encuentra a 20 minutos del centro caminando o 7 minutos en tranvía . Tienes el edificio donde se guardan los autobuses urbanos de la ciudad con lo que la orientación de la habitación a lo mejor te importa. Si lo que buscas es todo lo contrario vete a otro hotel. Nuestra agente de viajes nos comentó que el hotel no permite reservar habitaciones con dos camas. Cuando llegamos al hotel no quedaban habitaciones de dos camas a pesar de que nuestra estancia era de cinco noches. El recepcionista se equivoco y nos quería hacer pagar otra vez la reserva, nos enseñaba con una libreta y un bolígrafo lo que debíamos como si fuéramos tontos. El secador del pelo se recalienta y comentándolo dicen que lo miraran pero que es una medida de seguridad y no obtuvimos respuesta. Todos tenemos secador del pelo en casa y no se recalienta a los dos minutos de reloj. Al final por nuestros propios medios descubrimos que utilizándolo a velocidad de tortuga en velocidad uno funcionaba eso sí perdiendo tu tiempo. Por mis comentarios se puede intuir que no volveré a este hotel por el trato recibido y porque servicios como el desayuno no tenemos que pagarlo todos los huéspedes sino solo los que queremos disfrutar de un desayuno tranquilo y en paz. Lo mejor el agua fría, el aire acondicionado. La limpieza es muy mejorable. Encontramos una mancha indescriptible en el wc cuando entramos de los anteriores huéspedes y que tardaron dos días en limpiar.Adjunto fotos. Para moverte por Suiza descargar aplicación de tren SBB Mobile muy buena.
訪訪客用戶This is a very nice hotel. Conveniently located, easy transit access, very clean and a nice, friendly, helpful staff. We enjoyed our stay! The only improvement I could suggest is a more varied breakfast…it was the same every day which is different from what we are used to. I would recommend this hotel!
訪訪客用戶FANCIEST BREAKFAST we have ever had the pleasure of enjoying! The whole family was blown away by the amazing spread of fresh and homebaked choices. I just remember thinking I have never seen a fruit salad bowl arranged so beautifully. They really put A LOT of love, attention, and pride into their breakfast. This hotel was located in a perfect location for us since we just needed a place to sleep near the train station. It was an easy and safe 10 minute walk away. It is also located in the hub of all that is happening in the city. We didn't have time to check out the town but we definitely want to return since we saw so many historical-looking statues and buildings on our walk. The hotel manager told us that this is the oldest hotel in the city - from 1508. The rooms thankfully are modern though. :) Only suggestion I have is that if you need a quiet sleep, ask for a room not on the front side of the building or at least not right above the street level restaurants and night life. Manager was super accommodating and even helped us check in after the regular hours due to our late train arrival. They spoke English and were very kind to us.