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5星級

Hotel Luc, Autograph Collection
4.4/566 評價

Hotel Luc, Autograph Collection

柏林市中心 柏林|距離Mark Brandenburg am Gendarmenmarkt0.28km
TLDR: The Hotel Luc met minimum expectations of a luxury hotel, but its management failed to address a simple incident, ultimately impacting a very meaningful trip, during which I got engaged. When planning my recent trip to Berlin, I debated between Hotel Luc and the Westin, ultimately choosing the former. Unfortunately, my experience at Hotel Luc has left me regretting this decision. A luxury boutique hotel should excel in room decor, cleanliness, accessible amenities, and courteous staff. However, what truly sets a luxury hotel apart is its management's ability to provide tailored service to guests in handling incidents or requests. So what happened? I got engaged on this trip and wanted to capture the moment in photos around Berlin. Excitedly putting on my favorite cotton dress shirt, I used the hotel iron on the cotton setting. Shockingly, the iron burned huge hole in my shirt, turning the fabric into plastic that stuck to the iron. Immediately, I reported the incident to the front desk, who directed me to email the manager. The manager’s response: “I am very sorry that your shirt apparently could not withstand the heat of the iron and was irreparably damaged. However, I regret to inform you that we are unable to offer you a refund/ reimbur*****t for this. The use of irons in the room is at your own risk and we are not liable in this case. As it concerns the rear collar area, I hope that you will receive goodwill from the manufacturer by explaining the situation and explicitly pointing out that you have only selected the lowest ironing heat - this may change the liability towards the manufacturer.” In summary, the hotel manager: - Refuses to admit the iron was faulty - Denied any liability - Shifted blame to the clothing manufacturer (Bonobos) - Suggests that I should lie to the clothing manufacturer about the iron setting Upon returning to the US, I filed a complaint with Marriott, which accidentally directed my complaint to the wrong hotel (Moxy). Despite the error, Moxy, an international Marriott brand, promptly offered reimbur*****t, no questions asked. When I corrected the mistake and told them it was the Hotel Luc that was liable, the Hotel Luc manager continued to deny responsibility. A few takeaways from this: - Stay at a larger international brand when traveling abroad for better support - The Hotel Luc failed to address common incident, refusing accountability, while an international brand quickly addressed the issue While the Hotel Luc met my minimum expectations of a luxury hotel, its management’s failure to address a simple request ultimately impacted a very meaningful trip.

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柏林市中心萬怡飯店
4.6/571 評價

柏林市中心萬怡飯店

柏林市中心 柏林|距離Mark Brandenburg am Gendarmenmarkt0.59km
This is a modern functional hotel (which we booked via BA holidays) apparently popular for conferences, so you get the picture. Four of us went for a city break. The hotel is well situated within easy walking distance of Gendarmenmarkt. Spittelmart U-bahn is 2 minutes away. Easy and welcoming check-in. Our rooms were comfortable and spacious. The bathroom had an excellent walk-in shower although the wash basin had the depth of a birdbath. What was surprising was the amount of wasted space in the bedroom with a great void between the bed and the door which could have been used for some proper drawers and shelves. As it was, there was only 1 drawer and 3 shelves, one of which was useful only if you were 2 metres tall (see photo). The wardrobe, if you could call it that, was an open hanging space, but it was situated at right angles to a padded seat (see photo) making accessibility difficult and there was only one chair in the room. Tea-making facilities were available but instant coffee only and powdered milk. We used to take a small jug of milk from breakfast and keep it in the fridge. There was a very good and comprehensive breakfast with just about everything one could want. As a morning tea drinker I cannot comment on the coffee which came from a machine, but there was an excellent selection of leaf teas. The hot food was OK, but nothing cooked to order so that eggs were either warm scrambled or hard boiled. Staff were very helpful and dishes promptly refilled. We didn’t use the restaurant for dinner as the menu looked pretty basic but there are restaurants within walking distance. All in all, nothing special but I would still recommend it for a short stay.
柏林中心諾富特飯店
4.3/591 評價

柏林中心諾富特飯店

柏林市中心 柏林|距離Mark Brandenburg am Gendarmenmarkt0.91km
In summary: Superb breakfast, good rooms, pretty good location (but there are better in Berlin), a few details could be improved. Good value for money. Accor has a huge range of hotels in Berlin, this is for them a midrange offering. The rooms are of reasonable size, I had a huge bathroom, minibar and room safe. Very clean. Bed surprisingly comfortable. Free wifi good enough for video streaming (there's also 'premium wifi' you can pay for). TV and heating controls fussy. Shower gel holder in the bathroom remained empty throughout my four day stay though there was liquid soap by the sink. Reading lights in room below average. Reception friendly, a little chaotic. The hotel restaurant is open in the evenings, snacks and drinks available after hours. Locked luggage storage next to reception. Breakfast is really nice - great coffee and fruit juice, all the rest as you would expect including some cold fish dishes. One level below an 'omelette bar' status but still pretty good for this price level of hotel. Location in Berlin Mitte is pretty good - they're two U-Bahn stations and several bus stops within a few minutes' walk, even though some of the bus schedules are a bit disappointing. Nikolaiviertel is 5 minutes walk away and if you increase your walking time to 15 minutes you can get to Alexanderplatz and Museuminsel easily enough. There are better location hotels in Mitte but it's quite OK really. Good value for money; rates vary quite a bit by day of the week (so if your travel days are flexible play around with your stay dates). I generally stay either more downmarket or more upmarket than this but it's interesting to see how a midrange hotel works - quite OK, though as often in this category of hotel proactive detail management doesn't get priority. I would recommend.
柏林波茨坦廣場皇冠假日飯店
4.5/5117 評價

柏林波茨坦廣場皇冠假日飯店

克羅伊茨貝格 柏林|距離Mark Brandenburg am Gendarmenmarkt1.31km
非常好的酒店,價格也很好。我們爲此付出的便宜價格根本沒有反映酒店。由於價格如此合理,我們對酒店的質量持懷疑態度。我想說,價格反映了一家三星級酒店,這家酒店絕對是5星級酒店。我和男朋友在九月底在這裏住了3個晚上,我們肯定會回來的。到達後,我們接待處接待了最可愛的人(我沒聽清他的名字)當他登記入住時,他問我是否是獎勵俱樂部的成員,我只是在幾周前才簽約,所以我不確定這是什麼或意味着什麼。當我讓他知道時我要求我的會員號碼,我不需要交,但他在他的系統中找到了,他把我們的房間升級爲套房。非常感謝,這是一個可愛的接觸,肯定會讓我們想回來。牀很舒服,但是枕頭超級柔軟,所以我們睡了3個!!套裝的浴室太棒了,真的很大,有一個可愛的瀑布淋浴,有一個座位!!還有一個手持淋浴頭,很好,因爲瀑布淋浴沒有洗頭髮的最佳壓力。它也有一個可愛的大浴缸。我們的房間一到就一塵不染,每天都打掃。我從來沒有住過這麼幹淨的酒店,在covid之後,這真的被讚賞了看不到一點灰塵或灰塵。我們的套房在頂樓,屋頂上有可愛的大斜窗,謝天謝地,因爲空調工作不好。九月的時候外面很涼爽,但是酒店真的很暖和,因爲我們在頂樓,我們的房間很暖和,因爲空調不工作,我們不得不打開窗戶,這意味着在睡覺的時候非常吵,特別吵早上,附近的建築工人似乎每天早上都開始6:30AM,我們的房間太熱,無法關上窗戶。我明白噪音當然不是酒店的錯,但如果你想和你睡覺的話,只要稍微擡起頭。窗戶打開。自助早餐還可以-有很多冷飲選擇,有些糕點但不是很多熱食。廚師會煮雞蛋,但你喜歡它們,這是一個很好的獎勵。接待處非常細心,快速解決任何問題。我們需要一些額外的枕頭和洗漱用品,他們在詢問接待處後10分鐘內送到房間。酒店的位置非常好,步行10分鐘內就有公共汽車站和地下/地鐵站。步行15分鐘即可輕鬆到達波茨坦廣場,柏林購物中心坐落在購物的好地方,柏林牆和查理檢查站也離這裏只有幾分鐘的路程Uber真的很便宜,所以如果您不想走路,那麼Uber的價格真的很高。公共汽車超級易於使用,價格也很好,我會100%推薦使用它們四處走動和探索。我不會推薦跳

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瀏覽用戶對柏林飯店的評價

正在尋找Mark Brandenburg am Gendarmenmarkt附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
柏林約翰 F ARCOTEL 飯店
4.2/590 評價
柏林市中心
我是通過紐約時報的一篇文章發現這家酒店的,高度推薦。位置很棒,鄰近島嶼博物館,Under Den Linden, 和 Gendarmenmarkt。走着5分鐘就可以到地鐵站。這個地區晚上的時候非常安靜,也很安全。員工都很幫忙,雖然有的時候有點冷淡。 酒店是全新的,一塵不染。裝飾很高雅很現代。大堂也用作酒吧和早餐區。我們不喜歡在大堂裏社交,但是我們真的很喜歡一份清淡的早餐。 我們的房間很明亮,衛生間很現代。很大的開放的淋浴。還有一個迷你冰箱(不是迷你吧),還有兩個煤氣爐。 頂樓的桑拿真的很好很放鬆。我們買了無線網卡,但是太慢了。幸運的是大堂裏有電腦。
阿姆勃蘭登堡門公寓
4.2/546 評價
柏林市中心
新年期間我在柏林住了三晚,剛回來。這個公寓地理位置優越,方便我們觀看31號街上的遊行慶祝,而且臨近所有的主要景點和交通線。公寓內很寬敞,有單獨的會客廳和廚房,感覺比酒店狹窄的客房棒多了。淋浴出水快,水很暖,另有一個浴缸——現在大多數酒店都是只有淋浴了。 我一定還來這兒住。 祝您旅途愉快!
柏林米特泰坦尼克凱富飯店
4.4/5127 評價
柏林市中心
房間乾淨,出行方便,從機場可以坐M3地鐵到Evangelismos下車。早餐豐富可口。
柏林查理檢查站美居公寓飯店
4.3/5105 評價
柏林市中心
我們於2019年10月在209室住了四個晚上。房間很寬敞,設備齊全,我們可以打開窗戶通往下面一條安靜的街道。該地點非常適合步行前往購物區,高檔餐廳和咖啡館,旅遊景點以及搭乘公共交通工具。員工真的很棒。他們毫無例外地友好而樂於助人,使我們在住宿期間及以後都感到真誠的歡迎。
柏林威斯汀大飯店
4.4/5112 評價
柏林市中心
這是我們第一次來柏林,我們在這裏住了4晚,酒店位置優越,距離出名的景點都挺近的。步行到布蘭登堡門,大屠*紀念館,聯邦議院,博物館和大教堂等等都挺方便的。此外,入住手續的辦理方便快捷,員工們熱情友好,房間非常舒適,特別是床!不過泳池居然不開放,訂房的時候可沒人告訴我們這一點,挺失望的。不過,距離威斯汀酒店10分鐘路程的另一家酒店可以遊泳!(步行)此外,大堂的wifi很好用。總的來說,到柏林短途旅遊選擇住這裏還是挺不錯的!
柏林御林廣場精選飯店
4.4/5132 評價
柏林市中心
Select 是個中低檔酒店品牌,是一個性價比很不錯的選擇。這個酒店在柏林市中心,交通便利出行方便;離各個主要景點的距離也適中;酒店早餐不錯,時間安排合理;衞生條件很好。唯一美中不足的就是隔音效果一般。整體來説很不錯,很滿意;下次還會繼續選擇這個酒店。

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