總統霍斯波利亞飯店的評論

住宿方回覆: Dear Vincet,Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our excellent location, convenient for exploring Barcelona, and that you found our breakfast selection to be a highlight of your stay. We are also pleased that you found our hotel to offer good value and comfort. We appreciate your constructive comments regarding the check-out time and our gym facilities. Your feedback is very valuable and will be taken into consideration as we continue to improve our services. It was a pleasure having you with us, and we hope to welcome you back on your next visit to Barcelona. Warm regards,

住宿方回覆: 尊敬的歐週先生，感謝您抽空分享您近期入住巴塞隆納赫斯珀裡亞總統飯店的回饋。我們非常感謝您對我們飯店便利的地理位置和周邊便利設施的評價。對於您客房的某些方面，尤其是床單的狀況，未能達到您的期望，我們深感抱歉。我們非常重視客人的舒適度和滿意度，您的回饋將與客房服務團隊分享，以確保改善。我們很高興得知升級後的房間大小符合您的需求，並希望您能考慮再次入住，以便我們能夠為您提供更舒適的入住體驗。此致，

住宿方回覆: Dear Guest,Thank you for sharing your comments with us. We are pleased to know that you appreciated our location, close to Barcelona’s main attractions, as well as the cleanliness of our facilities.We regret that our breakfast did not fully meet your expectations and we will certainly take your observations into account for future improvements. Regarding the bathroom, please note that we offer different types and configurations of rooms, and not all of them feature opaque glass. For future stays, our team will be delighted to recommend the room category that best suits your preferences.We sincerely appreciate your feedback and look forward to the pleasure of welcoming you again on your next visit to Barcelona.Kind regards,

住宿方回覆: Dear Guest,Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed our excellent location and that our team made your stay pleasant with their friendly and cheerful spirit. It’s also wonderful to know that you appreciated the quietness of your room.We hope to welcome you back soon for another enjoyable stay in Barcelona.Warm regards,

住宿方回覆: Dear Guest,Thank you very much for sharing your feedback. We are delighted to know that you enjoyed the spaciousness of our rooms and especially appreciated our breakfast selection, including the variety of fresh fruits and Iberian ham. We are also glad that the cleanliness during your stay met your expectations. We value your comments regarding the overall style of our facilities, and please rest assured that we are continuously working on improvements to enhance our guests’ comfort and experience. It is wonderful that you also discovered the nearby specialty shop — we are fortunate to be surrounded by such local gems. We truly hope to have the pleasure of welcoming you back soon for another enjoyable stay.King regards

住宿方回覆: Dear Guest,Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay with us and that our location, cleanliness, and spacious rooms met your expectations.Your recommendation means a lot to us, and we truly hope to welcome you back soon for another memorable experience.Warm regards,

住宿方回覆: 尊敬的賓客， 非常感謝您選擇入住我們酒店，並且抽出寶貴時間分享您的入住體驗。得知您對我們的服務、房間衞生與設施、以及地理位置都感到滿意，我們深感欣慰。尤其感謝您對員工服務態度的認可，這將是我們繼續努力的最大動力。 希望這次在巴塞隆拿的美好印象，能成為您再次光臨的理由。我們真誠期待您的下次到來！ 此致 酒店經理 敬上

住宿方回覆: Dear Guest,Thank you very much for your kind review. We are delighted to hear that you enjoyed the spaciousness and cleanliness of your room, as well as the spectacular views over Barcelona. Watching the sunrise with such a unique perspective of the city, including landmarks like the Sagrada Familia, the Cathedral, and Montjuïc, truly makes for a special experience.We sincerely appreciate your feedback and look forward to welcoming you back on your next visit to Barcelona.Warm regards,

住宿方回覆: Dear Guest,Thank you for sharing your feedback. We are glad to hear that you enjoyed the convenient walking location and our breakfast. We also appreciate your comments regarding the metro and the room, and we will take them into consideration.We are delighted that you would recommend our hotel and hope to welcome you again soon.Kind regards,

住宿方回覆: Dear Guest,感謝您選擇入住本酒店，並分享如此詳細和正面的評價！ 我們非常高興得知您對房間的寬敞與清潔感到滿意，也欣賞我們提供的牙具、拖鞋及迷你吧免費飲料服務。 同時，很高興您覺得酒店位置便利，能輕鬆步行到米拉之家和巴特羅之家，並且房間景觀令人滿意。 前台同事能夠為您提供熱情的服務，幫助加熱食物，也讓我們感到非常欣慰。 您的肯定是對我們全體員工最大的鼓勵，我們期待您下次再次光臨，併為您提供同樣舒適愉快的入住體驗！ 酒店全體員工敬上

住宿方回覆: 親愛的客人，感謝您抽空分享您用心的評價。我們很高興聽到您喜歡我們便利的地理位置、寬敞的客房以及客房服務員提供的服務。很高興得知您覺得可以輕鬆前往附近的餐廳和景點，例如聖家堂。感謝您對電梯的評價。由於建築結構的原因，某些區域的空間可能有限，但我們始終致力於確保客人的整體舒適度。歡迎您下次巴塞隆納之旅時再次光臨。再次感謝您選擇入住我們酒店！此致，

住宿方回覆: Dear [Guest’s Name],We sincerely thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to learn that your experience did not meet your expectations. Please accept our most sincere apologies for the inconveniences you encountered.We have taken careful note of your observations concerning the soundproofing, the room layout, and the equipment provided in the bathroom. Your comments have been forwarded to our maintenance and management teams, who are already reviewing potential improvements to enhance our guests’ comfort. We also regret the disturbance caused by external noise and will continue exploring effective measures to minimize its impact.We are pleased to know that you enjoyed the breakfast, and we thank you for acknowledging this aspect of your stay.We truly value your constructive feedback, as it helps us refine our services. We hope to have the opportunity to welcome you again in the future and to provide you with a much more satisfying experience.Kind regards,

住宿方回覆: Dear guest,Thank you very much for your kind words. We are delighted to hear that you found our staff helpful and enjoyed our location. Your feedback encourages us to continue providing excellent service to all our guests.We look forward to welcoming you back soon!Best regards,

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback. We are glad to hear that you found the room spacious and the location convenient for transportation.However, we are very sorry to learn about the issues you experienced with noise and the unpleasant odor in your room. This does not reflect the standards we strive to provide, and we sincerely apologize for the inconvenience. We would have loved to know about this during your stay so that we could have found a solution. Our housekeeping and maintenance teams have been informed, and we are taking immediate steps to investigate and resolve this matter.We also regret that your overall experience did not meet your expectations. Your comments are very important to us.Kind regards,