住宿方回覆: Dear Guest,We sincerely apologize for the distress and discomfort you experienced during your stay. We fully understand your concerns regarding staff entering your room late at night, especially without your permission. This is a serious matter, and we deeply regret that it affected your sense of safety and privacy.We take your feedback very seriously and will investigate this incident with the relevant departments to ensure that proper procedures are followed and that such an incident does not happen again.Thank you for bringing this matter to our attention. We truly regret your experience and hope to have the opportunity to restore your trust in our hotel.Best regards,Benjarong Hotel Team
住宿方回覆: Dear Steve2280,Thank you so much for your fantastic review and perfect score—it truly made our day! 😊We’re delighted to hear that you enjoyed our convenient location near the subway, as well as the variety of shops and restaurants आसपास. It’s also great to know that you liked our complimentary drinks at the lounge—especially the coffee, Thai milk tea, and lemonade ☕🥤We’re especially happy that you found your room in Building B peaceful and relaxing—just the kind of stay we hope every guest experiences.Your kind words and your intention to stay with us again mean the world to us. We can’t wait to welcome you back on your next trip to Thailand—your room will be ready and waiting! 🇹🇭✨Warmest regards,Sarut S.
住宿方回覆: Dear Madam,Thank you very much for your wonderful review and for sharing your experience with us.We are delighted to hear that you enjoyed a smooth and efficient check-in experience, as well as the welcome tea upon arrival. It is especially rewarding to know that our bellhop's assistance and introduction to the hotel facilities helped make your stay more comfortable.We are also pleased that you enjoyed our breakfast selection and the daily variety of cookies offered at our complimentary snack bar. It is great to know that these little touches added to your overall experience.Thank you once again for your kind words. We truly appreciate your support and look forward to welcoming you back to Benjarong Hotel for another memorable stay.Best regards,Benjarong Hotel Team