朗邦別墅飯店的評論

住宿方回覆: Dear Lunyiminger,Thank you for sharing your honest feedback with us.I am truly sorry to read about the unpleasant experience you encountered during your stay, especially regarding the cleanliness of the bedding, the bathroom condition, and the insect concerns. This is certainly not the standard we strive to deliver, and we sincerely apologise that we did not meet expectations in these areas.We thank you for taking the time to explain in detail what happened — this is extremely important for us to review internally with both our Housekeeping and Maintenance teams, and immediate follow-up actions will be taken to ensure this does not occur again.Regarding your comments about cancellation flexibility, we sincerely apologise for the inconvenience and frustration this caused. We will review this matter with our Reservations team to evaluate improvement in handling and communication.We truly appreciate you taking the time to share this feedback, even though the stay was disappointing for you — it helps us improve further.Sincerely,Hotel Vila Lumbung

住宿方回覆: Dear Valued Guest,Thank you very much for sharing your experience with us.We are sorry to hear that you were feeling unwell during your stay, but we are glad that our team were able to assist you quickly with a thermometer and care. We are also pleased to know that you enjoyed our convenient location with many restaurants and shops nearby.Regarding the cat you encountered in the lobby — we sincerely appreciate you mentioning this. The cat is not part of the hotel facility and should not be in the lobby area. Our team has been reminded to monitor this more closely so we can ensure a better environment and comfort for all guests.Thank you once again for your feedback.We hope to welcome you back in better health on your next visit to Bali.Sincerely,Hotel Vila Lumbung

住宿方回覆: 尊敬的賓客，感謝您抽出寶貴時間與我們分享您的入住體驗。我們非常高興得知您喜歡我們的泳池和池畔酒吧——這裡深受許多賓客的喜愛，他們希望遠離喧囂的海灘俱樂部，享受一處寧靜的休憩之所。我們也很高興看到歡樂時光的飲品為您的放鬆之旅增添了一份愜意。同時，我們真誠地感謝您對客房狀況和蚊蟲問題的回饋。雖然鬱鬱蔥蔥的熱帶環境確實為我們的酒店增添了自然魅力，但我們深知舒適的重要性，因此我們一直在不斷探索改善客房環境的方法，包括採取蟲害控制措施和提升客房設施。我們也很高興得知您喜歡飯店便利的地理位置以及附近的餐飲和水療選擇。您的寶貴意見有助於我們不斷進步，我們期待您的再次光臨，為您帶來更加美好的入住體驗。此致，維拉倫邦酒店

住宿方回覆: 尊敬的賓客，感謝您與我們分享您的回饋，並選擇再次光臨－這​​對我們意義非凡。我們很高興得知您對我們的服務和便利的地理位置感到滿意，早餐也符合您的預期。然而，我們非常抱歉得知飯店的設施狀況和無線網路品質未能完全滿足您的期望。請放心，我們已將您的意見回饋給團隊，並將繼續努力改善我們的設施和賓客體驗。我們非常珍惜您的忠誠，並期待未來有機會再次歡迎您的光臨，為您提供更愉快的住宿體驗。此致，維拉倫邦酒店

住宿方回覆: Dear Guest, Thank you very much for taking the time to share your experience with us. We’re truly pleased to know that you found Hotel Vila Lumbung to be a great place to stay and appreciated the value for money, our welcoming team, and the warm hospitality extended during your visit.We do sincerely regret to hear that the condition of the bathtub did not meet your expectations. Please accept our apologies for the inconvenience caused — your feedback is very important, and we will certainly share this with our housekeeping and maintenance teams for immediate follow-up and improvement.We also understand your expectations regarding the beach proximity. While we are located within a pleasant walking distance to Seminyak Beach, we will make sure our descriptions and photos reflect this more accurately to avoid any confusion.Thank you once again for your helpful comments. We hope to welcome you back in the future for a more seamless and enjoyable experience.Sincerely,Hotel Vila Lumbung

住宿方回覆: Dear Valued Guest,Thank you so much for your wonderful review!We are very happy to know that you found our resort beautiful and that your stay met your expectations. It is truly rewarding to hear that you plan to return on your next trip to Bali — we look forward to welcoming you back again.Sincerely,Hotel Vila Lumbung

住宿方回覆: 親愛的羅伯特：衷心感謝您的讚美和精彩的回饋。我們很高興得知您喜歡我們酒店的獨特氛圍，特別是美麗的花園和泳池區域。同時，我們也由衷地感到欣慰，您讚賞我們餐廳的菜餚美味多樣，並且我們團隊的服務給您留下了深刻的印象。您的肯定對我們意義非凡，我們一定會將您的讚美轉達給全體員工。我們始終致力於提供熱情周到的服務和難忘的體驗，很高興能成為您旅程的一部分。期待您的再次光臨。此致，維拉倫邦酒店

住宿方回覆: Dear Masamune, Thank you for sharing your experience with us.We are delighted to hear that you enjoyed our convenient location and that our staff’s friendliness made a positive impression on your stay. At the same time, we appreciate your understanding regarding the lizards you encountered — being surrounded by lush tropical gardens, occasional visits from nature can sometimes occur. Even so, we will continue to do our best to minimize such encounters to ensure our guests’ comfort.We are grateful for your visit and hope to have the pleasure of welcoming you back for another enjoyable stay.Sincerely,Hotel Vila Lumbung