Bakersfield

I had a reservation through Choice Hotels. I am a single woman traveling alone and this was NOT a safe area in downtown Bakersfield! The lady at the desk showed me the room, and I told her that I did not feel safe staying at this location. I asked her if there would be a fee for cancelling, and I will get a hotel (still on Choice Hotels) in a better area though it would cost me more. She said, "no problem, I will cancel." I asked if there would be a charge, and she said, "no charge. It's covid." Now, I find that they did not cancel, will not cancel, and are saying I was a "no show." Horrible area, Dingy looking rooms.

$100 for a room dirtier than the landfill. Requested 1 bed got 2.************ around cars.Tub & sink broken.We were told we would not be refunded or moved to another room.Should be condemned indefinitely.