Upon my arrival at the hotel at 9pm, I was informed by the hotel that my reservation had been canceled due to their system glitch, and as a result, they were unable to check me in!! I found it "interesting" that they insisted on saying that I had booked through a third party (hotels.come) and that they cannot assist me. Despite making two phone calls and having an hour-long conversation, I was only granted a check-in on the second day of my trip. While I am not one to write reviews, I feel it is crucial to share this unfortunate experience. In my personal opinion, the handling of the situation and the communication were unprofessional and unfriendly.
翻譯
Owin
入住於 нояб. 2023 г.
其他
5.0/5
超棒
發布於 7 нояб. 2023 г.
很棒的住宿體驗。代客泊車導致我錯過了航班。等了30多分鐘才拿到我的車。除此之外那家飯店還不錯。
原文以 Google 翻譯
Amy
入住於 июля 2023 г.
其他
5.0/5
超棒
發布於 4 июля 2023 г.
Great location! Staff was excellent and helpful with everything we needed. They always greeted us at the door with a big "Welcome back!" Room was clean and comfortable. Will definitely stay here again!