住宿方回覆: Thank you for your feedback. We're glad you found the room and amenities satisfactory and appreciate your comments on areas for improvement. We’re continuously working to enhance our facilities and services, and we hope to welcome you again for a better experience.Best regards,Grand Phoenix Team.
住宿方回覆: Thank you for taking the time to review your stay with us. We are very pleased to hear that. Looking forward to seeing you again soon. Best regards Grand Phoenix Team
Wendaozaiwendao
豪華雙床房
入住於 2025 年 2 月
與好友旅遊
17 則評論
10.0/10
超棒
發布於 2025 年 3 月 12 日
非常的不錯,前台服務也不錯。
住宿方回覆: Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Best regards, Grand Phoenix Team.
住宿方回覆: Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Best regards,Grand Phoenix Team
住宿方回覆: Thank you for taking the time to review your stay with us. We are very pleased to hear that. Looking forward to seeing you again soon.Best regards, Grand Phoenix Team.
訪客用戶
豪華特大床房
入住於 2025 年 2 月
商務出差
4 則評論
10.0/10
超棒
發布於 2025 年 3 月 17 日
住得非常舒服
住宿方回覆: Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Best regards,Grand Phoenix Team
住宿方回覆: We’re truly sorry to hear about your experience and apologize for the inconvenience caused by the room arrangement. Your feedback is important to us, and we’re addressing this issue with our team to ensure better service for all guests, regardless of nationality. We appreciate your comments and hope to have the opportunity to serve you better in the future.Best regards,Grand Phoenix Team.
住宿方回覆: Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Best regards,Grand Phoenix Team
住宿方回覆: We are very sorry to hear about your experience and take your feedback extremely seriously. Please be assured that we are urgently looking into this matter, including reviewing CCTV footage from the evening of April 12. We do not tolerate any form of misconduct or unfair treatment, and appropriate action will be taken if any violation is found. Thank you for bringing this to our attention.Best regards,Grand Phoenix Team.
住宿方回覆: Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards, Grand Phoenix Team
住宿方回覆: Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards, Grand Phoenix Team