Clean and friendly. Went for Canadas Wonderland. Was a good value for that and not too fat away. Seemed to be mostly business travelers when we went, pool and hot tub were usually free.
My daughter was disappointed that the slide was broken and looked like it has been broken for a while. No free breakfast.
I never write reviews but this hotel was awful from the moment we checked in until the moment we left. Everything from the pool being dirty, the rooms outdated, so noisy with thin walls, and the staff was unfriendly and so unwelcoming (the manager checked us in and she did not even acknowledge me once or say hello). Not to mention, why have a water slide when you don’t want to ever open it. Stop being so cheap and find a lifeguard. So many disappointed kids. And they make their dining menus accessible via a QR code, which stated breakfast was $12.99/person and children were $7.50 but then when we went, they said it was $20 and would not honour their advertised price.
I will never ever stay at this hotel ever again. We spent 6 nights and over $1200 and instantly regretted our decision to book this stay. Staff really need a lesson in customer service, as well. Especially in a hospitality setting.
翻譯
Randy
入住於 2023年8月
其他
2.0/5
發布於 2023年8月30日
They were over booked. I spent almost 300 to sleep on a cot because the gave our reserved beds to someone else. Hotel blamed website. Changed rooms and the bathroom stunk bad in our second room. Someone either drunk or on ***** attempted to enter our room the first night there. I chased him off. Would not stay at or recommend anyone stay at this particular hotel.