Great front desk staff and breakfast that exceeded my expectations, especially the coffee bar with iced coffee. Eugene from maintenance promptly addressed one small issue with the TV and couldn’t. E more pleased with his service. Well equipped suites make from a great home away from home. Central location. Dog friendly.
I live in the area and would offen attend the hotel bar restaurant area for drinks and food with friends, This time i went with my toddler and we sat outside , she made friends with another family and while the adults were chatting the girls were out on the grass and drew on the rocks outside with markers , the manager approached the kids on the situation and when I noticed I called the women manager over to see what was going on , she asked could the kids not draw on the rocks and would we like to have paper brought out for them , I said oh no I’m so sorry and no we won’t need any paper , shortly after with out me asking for it the waitress brings me my tab , again i thought it was weird because i didn’t ask for it , they take it and hold it for a long time finally the manager comes out and says they will be putting a hold on my card for possible damage fees for the rocks , me and the family next to me was so alarmed because this was not mentioned prior to taking my card which I find to very sneaky and rude , immediately i said no it’s washable marker and suggested the manager bring water and soap , to see it’ll wash off the rocks , the manager never apologized she bought a bucket with water and i wiped the marker off which you can see in the video I’m attaching , and she just simply shrugged and said ok well I’ll let my director no .. I have never been so rudely embarrassed and disrespected and mistreated and to not even receive an apology ? Is unacceptable and as you can see in the pictures no marker is to be seen because it easily came right off
很好
73 則評論
4.6/5
每晚起價
VND 17,871,995
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訪訪客I am a Marriott Platinum Elite member and have been loyal to Marriott for 7 years. I’ve stayed at Marriott chains all over the country & this location has the worst customer service & staff by FAR. First of all the security for the hotel attempted to hit on me during our first interaction but I kindly turned him down bc I am married. Very unprofessional when you’re at work! Secondly upon checking in the room, there were stains on the curtains, couch and a cigarette burn hole on the bar stool. No seats for the balcony or any privacy on the balcony. The kitchen could’ve been cleaner & the sheets on the bed were not the correct size, there was a mattress cover but no fitted sheet. We didn’t even complain! The real issue came when we were woken up at 8:30am by security BANGING on the door like the Swat team. He literally woke me and my daughter up and was at the door telling my husband that we were smoking and that he could smell it and that we needed to leave the property and would be charged a $500 fine! I immediately told him that we were not smoking and that we smell smoke too and my husband had an incense burning to block the smoke smell from getting to my daughter. We are not tattle tells so we did not care to call downstairs to make it an issue, it was easier to light the incense. We literally travel with these incense bc sometimes there are pet or smoke smells at some of these hotels. The security guard seemed to not care about what I was telling him so I told him not to come back to my room without a manager. He came back twice WITHOUT the manager, said the manager was unavailable and brought a luggage cart telling us we needed to leave or he was going to call the police! I told him to call them bc I was not leaving without a refund. He kept lying to his manager on the phone saying that we were refusing to leave but not telling him what I was saying which was COME BACK WITH YOUR MANAGER. The security guy was extremely rude & aggressive and needs to be FIRED. The manager FINALLY came up to the room 20 min later smh and when he did I offered him to come inside and smell or take a look bc we had nothing to hide. He said he could smell smoke but not tell what it was and I informed him we had an incense burning. He asked us to put it out and said that we couldn’t burn incense or light candles at this hotel. That was my first time hearing a no incense or candle burning policy from Marriott. He told us we were fine and to enjoy the rest of our stay without even addressing the rude behavior from security. I told him we would be checking out immediately and calling Marriott customer service for a full refund for being woken up and harassed. I called customer service as I was checking out to file a complaint and ask for assistance with getting a refund. Well here it is a week later and the hotel STILL hasn’t given me a refund or returned my deposit! Customer service team said the manager said he would not be returning my funds so I’ve escalated it to
SSSB1016This is the former W Buckhead hotel. It’s not as old as other hotels in the area but doesn’t seem to be as well taken care of. They have some sort of staffing shortage. I’m not sure if the fired staff or didn’t replace them after the pandemic but it’s very evident in the service and upkeep of the hotel. The air condition in the room went out daily during my three night stay. The unit displayed that the filter needed to be replaced. Maintenance would just come in, vacuum the furnace and leave. It would work for about 12 hours before it went out again. This was during a heat wave in Atlanta and the temperature outside was over 100. The front desk didn’t even seem to care that the rooms were unbearable. Ideally a nice dip in the pool would have been nice on such a hot June weekend. However the tiny pool was full of bugs and needed to be cleaned. I only needed to have breakfast once to find out it was a bad idea. The food at the Sister Restaurant was horrible. The omelet tasted like an ingredient was spoiled. The eggs were already cracked and in a bowl on the counter. The server was nice. Things got even worse when I checked out. The hotel system was down so they needed to send the receipt after I left. When I received the receipt there were a multitude of charges for the bar that were not mine. The hotel staff never answers the phone and refused to respond to my multiple emails. I eventually had to dispute the charges with my credit card company. The faulty AC, dirty pool, and excess charges made me regret giving this place a chance.
The hotel room was comfortable and served its purpose for a one-night stay. The room was cute. The bed was very comfortable and slept well. The bathroom was fine. We had a very nice view and it was pretty quiet on our floor. We had water damage in the corner of our room near the ceiling. It didn't cause us alarm because we weren't staying long. The water pressure in the sink was very low to the point it made it hard to even use the water for basic needs. The toilet was very close to the wall so it may not be the best for us larger folk; doable though. The shower temperature got ”lukewarm” at best. For me to say that means it was probably tepid for those who like really hot water. And a weird quirk is that the outlets in the bathroom and front of the hotel did not work. It seems there is a switch to turn on the master power in most rooms, but not all (not the one I stayed in). Front desk sent an engineer up to fix it but we had to leave for an event so we did not get to interact with them. When we returned, the problem was not resolved. I could tell they came because the breaker panel was open but I was not about to start flipping switches. I did not address it because, again, we only stayed one night. They serve hot breakfast but we didn't like the taste of it. We didn't expect a 5-star breakfast by any means but it just wasn't on par with usual hotel breakfast to us. The coffee was the tastiest. If I were staying multiple nights I would've been more disappointed. But, again, for one night, it was doable and comfortable enough.
FFarAway20500115854THIS HOTEL IS DISGUSTING!! If I could give a zero, I would have. My family was in town for a soccer tournament and this was the team's hotel for a stay to play tournament. Never again!! Outside of the hotel, in the elevator and in the hallways had a musty odor and smelled like ****. Room was infested with tiny roaches and just didn't feel super clean. I don't do bugs! Had booked two nights but checked out after the first night for better accommodations somewhere else. The owner should be ashamed of these issues, because based on reviews, this has been going on for quite some time. Get your act together. Close this place down and get rid of your roach problem, and bring in a professional cleaning crew for a deep clean.
CCoxRealtyOther than the carpet showing its age and the luggage cart being a little stubborn, this facility had everything we needed. The room was large with a tv, fridge, and good lighting. The bathroom was clean and fully stocked with clean towels and wash cloths. The AC unit was efficient and fully functional. Breakfast was a real treat with a variety of offerings hot and cold. The French Toast sticks and scrambled eggs seemed to have a little extra something that made them special. I think this place is a bargain and we will definitely stay here again.